About Swift

What is Swift?
Swift is delivery management solution that helps business owners around the world assign, manage and and track deliveries, communicate with their drivers and customers, and rapidly scale their delivery operations. Swift’s modern suite of offerings includes a powerful web-based dispatcher and reporting dashboard, intuitive iOS/Android mobile apps for drivers, automatic customer notifications with real-time tracking, and robust APIs to support any type of integration.

Will Swift work well for my business?
If your business involves making deliveries and managing a fleet of drivers, we can help streamline your operations. Swift has been optimized specifically for high-volume, high-velocity delivery operations and excels in both on-demand and scheduled use cases.

How much does Swift cost?
We believe you should only pay for the value you derive from our software. Because of this, we don’t charge for setup, training, or integrations, and we don’t limit the number of drivers or dispatchers associated with your account. Instead, we bill based on the number of pickup and delivery jobs you complete each month. We also scale with you. As your delivery volume increases, you can look forward to a discounted per-job rate to reduce your marginal costs. 

How many people can use Swift at a time?
As many as you need! Since we bill on a per-job basis, feel free to add as many drivers and dispatchers as you need at no additional cost.

Do you have drivers that I can use?
We will be providing a service where you can book drivers in real-time. We have partnerships with many local companies who would love to speak to you! Contact us for more information.

Do you have route optimisation?
We are working on this at the moment. Our batching algorithm is available and this is the first step in optimising routes. Drivers get assigned jobs based on a number of rules such as, is the job going in the same direction, how much load can the driver carry, what is the driver’s current capacity, if the driver has a good performer and if he deserves priority over other drivers. Our batching algorithm completely removes the business owner from needing to batch jobs, however you can also manually assign jobs from your merchant map interface.

How do you calculate ETAs?
We calculate ETAs (or estimated times of arrival) by using a variety of inputs including: speed limits, recommended speeds, historical speeds, traffic data, and a driver’s real-time status and location. By comparing predictions about what should be with what’s actually happening in the field, we’re able to estimate arrival times with a high degree of precision.

Does Swift work outside of the US?
Yes. We have customers in over 20 locations. Swift only requires web connectivity and the ability to send out SMS notifications. Therefore, it works best in areas where telecommunications networks are robust and reliable. If you’re unsure whether Swift will work for you, send us an email!

Are you white label solution?
Your management portal will be branded Swift but everything customer facing will be branded with your logo

Do you have an API?
Yes, the Swift API lets you perform common dashboard actions, such as creating and assigning jobs to drivers via a secure API call request. You will have your own unique API key for your business once you sign up that can connect to your platform and other 3rd party operators. Please see our API documentation for more information.

Do you track drivers when they’re offline?
Swift does not access, collect, or store any information about drivers when they are off-duty or offline.

Will my drivers need their own phones?
Yes, drivers will need Android or iOS phones with active data plans in order to use Swift. Some of our clients supply their drivers with smartphones, and others reimburse their drivers for data usage. Let us know if you need help determining the best option for your business.

Can I collect signatures upon delivery?
Absolutely! Signature and photo capture are available within the driver app to make proof of delivery a breeze.