Delivery Management software is a system that automatically manages the scheduling of deliveries for your business. It integrates with the multi transport and multi driver scheduling and is capable enough to schedule depending on customer end points and pre-defined delivery windows.
Delivery Scheduling Software permits its users to schedule full or part orders and also enables you to set the order of delivery.
We know that small and medium size businesses face the urgency to deliver on consumer increasing expectations. Scrutinising the data across the hundreds of thousands of deliveries is a very hectic and manual process, but by streamlining these processes you can convert your efforts into cost savings, productivity and profit. In a world now where Smart phones rule, responsive mobile courier apps and dispatching software are paramount to a 21st century delivery operation.
Here are some of the key reasons why many businesses are using delivery management software for managing their operations:
For living up to the Customer Expectations
With the increase in customer expectation of real-time delivery update transparency, now requires every business who move items or people from A to B to meet this demand. Delivery management software is becoming a vital tool in the delivery stack and for an affordable price is helping hundreds of businesses; from start-ups to big companies meet that consumer expectations all while by decreasing operational costs through an automated and streamlined delivery software system.
In a normal manual case, the time required by an employee to take an individual order, document it, pass it on to the driver, communicate back to the customer and follow up on an order comes to an average of 5-7 lag time per order. And with every entity in the chain, there is a greater risk of miscommunication. The delivery management software helps to reduce the time for handling an order and it also lowers the risk of miscommunication thereby ensuring a better customer experience. With this software your drivers can know what they are delivering and where they are delivering in an instant and contact the appropriate channels by pushing 1 contact button (and not 9 cell phone key pad numbers) if they require assistance.
Another disadvantage with current manual processes that many delivery businesses face is that it leaves room for a self reporting error. It doesn’t matter if you pay your drivers per hour, reimburse them for mileage while they’re on the job, or have some other arrangement, you will have to have knowledge of their driving costs and this takes time to report without the correct system in place. In the case of most of the small businesses, the drivers are asked to do a self report by writing down their mileage at the beginning and end of a shift. This might leave you to deal with extravagant spending and misinformed data for forecasting and budgeting. The tracking in your driver application on their smart phone can gather data that can keep you updated on the timely insights about individual and team performance, and lets you to compensate your drivers more precisely and with absolute ease
Let's face it, traditional delivery management will cost you more, and contribute to huge losses in operational productivity. but, with delivery management software like Swift, you can gain effective and efficient management control over your delivery fleet, save thousands in overheads and all while making the customer experience amazing in comparison to what your competitors are offering.