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I am having issues with job notifications, GPS or other technical difficulties. What can I do?

  1. Ensure that you have been approved as a driver by your company

    • Please Note: The GetSwift Driver Application will only work for you if a business has invited you to drive for them.  GetSwift does not employ drivers.
  2. Ensure that the GetSwift Driver app is open at all times and you are ‘online’ in the app

  3. Ensure that your Android or iOS software is updated to the latest version

  4. Ensure that your GetSwift Driver App is updated to the latest version

  5. Ensure that you have enough battery on your phone and not on power saving mode

  6. Ensure that you have good cell service and data connectivity

  7. Ensure that your phone is configured with the optimal notification and location settings below and also take a look at this troubleshooting article by the Rideshare Guy that is also applicable to GetSwift drivers:

    • For iOS phones:
      • Do not activate power saving mode
      • Click on Notifications and ensure that ‘Allow notifications’ and all other options below are turned on
      • Click on Location settings and set it to ‘Always’
    • For Android phones:
      • Do not activate power saving mode
      • Click on Location Settings
        • Ensure that the ‘Locating Method’ setting is on ‘High accuracy’
        • Click into ‘Improve accuracy’ and check both options
      • Click on Notification Settings
        • Ensure the ‘Allow Notifications’ is on
        • Ensure that ‘Show silently’ is off
  8. Based on how your employer has set up their settings, you may not be receiving jobs if the dispatcher has not dispatched any jobs to you, if you are farther away from the pickup address than is allowed, or if you have reached the maximum number of jobs you can accept at one time

  9. If you are having trouble logging in initially: view this guide

  10. If you are still having issues, please contact our tech support using the chat box in the bottom right corner of the GetSwift website