GetSwift Driver FAQ

I want to drive for GetSwift, how do I get started?

GetSwift is a software company that provides delivery management to companies. Businesses employ their own drivers, and they use our software to link their jobs with their own drivers.

GetSwift does not:

  • Employ drivers

  • Maintain a job vacancy board

  • Provide work for independent drivers not associated with a company

The GetSwift Driver app will not work (you will not receive jobs) if you are not approved by an employer who is using our software, please do not sign up for the free GetSwift trial offered.

I drive for a company that is using the GetSwift software, how do I get started?

Once a business has invited you to drive for them through a link, please follow the steps below. If your account username and password has been provided to you by your employer, please skip to Step 3.

  1. Click on the provided link

  2. Set up your profile with your name, email, phone number and other details

  3. Download the GetSwift Driver app from the Apple App Store or Google Play Store.

  4. Login to the app using your username and password.

  5. Configure your notification and location to the optimal settings

    1. For iOS phones:

      • Do not activate power saving mode

      • Click on Location settings and set it to ‘Always’

      • Click on Notifications and ensure that ‘Allow notifications’ and all other options below are turned on

    2. For Android phones:

      • Do not activate power saving mode

      • Click on Location Settings

        • Ensure that the ‘Locating Method’ setting is on ‘High accuracy’

        • Click into ‘Improve accuracy’ and check both options

      • Click on Notification Settings

        • Ensure the ‘Allow Notifications’ is on

        • Ensure that ‘Show silently’ is off

  6. Turn your GetSwift app online to receive orders

    1. For iOS phones:

      • In the top right of your screen click "I'm Offline" to bring you to the Account page

      • Toggle the "I'm Offline" button to go online

    2. For Android phones:

      • If your phone showing ‘Offline…Re-establish uplink’

      • Simply click on your ‘Profile’ tab and swipe the ‘toggle’ (a line with a circle) in the top right corner.

  7. Learn how to use the GetSwift app through our driver support videos. You will learn how to accept, start, navigate to, capture proof of delivery, and complete jobs. You will also learn how to look back at old jobs you have already completed and edit your profile

If you have other questions about technical usage of the app, please read through the rest of the FAQ, or contact our tech support using the chat box in the bottom right corner of the GetSwift website.

How do I use the GetSwift Driver app?

Our driver support videos will give you a good introduction to the GetSwift driver app. You will learn how to accept, start, navigate to, capture proof of delivery, and complete jobs. You will also learn how to look back at old jobs you have already completed and edit your profile

If you have any issues after watching the videos and reading through this FAQ, then please contact our tech support using the chat box in the bottom right corner of the GetSwift website.

I am having issues with job notifications, GPS, or other technical difficulties. What can I do?

  1. Ensure that you have been approved as a driver by your company

  2. Ensure that the GetSwift Driver app is open at all times and you are ‘online’ in the app. If you are unsure how to do this, read on in the FAQ.

  3. Ensure that your Android or iOS software is updated to the latest version

  4. Ensure that your GetSwift Driver app is updated to the latest version

  5. Ensure that you have enough battery on your phone and not on power saving mode

  6. Ensure that you have good cell service and data connectivity

  7. Ensure that your phone is configured with the optimal notification and location settings below and also take a look at this troubleshooting article by the Rideshare Guy that is also applicable to GetSwift drivers:

    1. For iOS phones:

      • Click on Location settings and set it to ‘Always’

      • Click on Notifications and ensure that ‘Allow notifications’ and all other options below are turned on

    2. For Android phones:

      • Click on Location Settings

        • Ensure that the ‘Locating Method’ setting is on ‘High accuracy’

        • Click into ‘Improve accuracy’ and check both options

      • Click on Notification Settings

        • Ensure the ‘Allow Notifications’ is on

        • Ensure that ‘Show silently’ is off

  8. Based on how your employer has set up their settings, you may not be receiving jobs if the dispatcher has not dispatched any jobs to you, if you are farther away from the pickup address than is allowed, or if you have reached the maximum number of jobs you can accept at one time.

  9. If you are still having issues, please contact our tech support using the chat box in the bottom right corner of the GetSwift website

I drive for Best Deliveries and have a question about:

  • when will I be approved to drive

  • where to drive

  • how many orders I am getting

  • how do I get paid

  • how do I report my taxes

  • where do I upload my insurance, license and registration

  • or other similar topics…

GetSwift is a software company that provides delivery management to Best Deliveries. If you have questions about the topics listed above, please have a look at their online driver FAQ: http://bestdeliveries.com/driver_faqs.html. If you still have further questions, please contact Best Deliveries via email at info@bestdeliveries.com.

If you have other questions about technical usage of the app, please read through the rest of the FAQ, look through our driver support videos, or contact our tech chat support using the chat box in the bottom right corner of the GetSwift website.

I drive for an employer using GetSwift and have a question about:

  • when will I be approved to drive

  • where to drive

  • how many orders I am getting

  • how to get paid

  • how to report my taxes

  • where do I upload my insurance, license and registration

  • or other similar topics…

GetSwift is a software company that provides delivery management to companies. If you have questions about the topics listed above, please contact the business which has employed you to drive for them.

If you have other questions about technical usage of the app, please read through the rest of the FAQ, look through our driver support videos, or contact our tech chat support using the chat box in the bottom right corner of the GetSwift website.

I am having trouble logging-in to the GetSwift Driver app, what do I do?

  • Have you been invited and approved as a driver by your company? If not, please check with your employer.

  • If you are using iOS phone, please ensure you did not download the JE GetSwift app. If you did, please download the correct app here: GetSwift iOS App.

  • If you are having password issues and need to reset your password, please go to https://app.getswift.co/Account/ForgotPassword and follow the prompts to receive an email to reset your password. If you do not receive the email within several minutes, please check your spam folder.

After I login to the GetSwift driver app, how do I get online to receive orders?

To receive orders after logging-in to the mobile app, you will need to “go online" by following the instructions below:

For iOS phones:

  • In the top right of your screen click "I'm Offline" to bring you to the Account page

  • Toggle the "I'm Offline" button to go online

For Android phones:

  • If your phone showing ‘Offline…Re-establish uplink’

  • Simply click on your ‘Profile’ tab and swipe the ‘toggle’ (a line with a circle) in the top right corner.

I am a driver and after logging into the GetSwift website, I see options for me to look at maps and reports, add payment information. Is this correct?

You have added a merchant (business) account in error. These settings do not affect you as a driver and you cannot be directly paid through GetSwift. Please contact us through the chat window at the bottom right corner of your screen so we can update our records.

I am trying to complete an order, but the app won’t let me press the “Complete” button. What can I do?

The order is most likely not completing because your phone has lost internet connectivity. You will need to wait until you get back into network range and online to complete the order. We are currently working on the functionality to complete orders offline and you will be updated as soon as it is ready.

How do I assign a job to a driver?

Go to your map and click on the job you want to assign to a driver

 

Click on the job and then press "only" or "notify" next to the driver's name to notify that driver

You can also automate this by changing to smart notifications setting in general settings so drivers get assigned based on their closest distance to pick up. More on dispatching here

Connecting any website/platform to GetSwift

Need to connect a platform or website to GetSwift so order flows automatically?

Well we have an option for you and it is through one of our partners: Parseur.com

Parseur is great if you don’t have the luxury of hiring developers and you want to connect your deliveries directly from your website to your GetSwift account

Basically you can turn your order emails from your website into actual delivery jobs into GetSwift easily and automatically!

Here is how you can set this up:

1. Sign up here https://app.getswift.co/Account/Login if you do not have a GetSwift merchant account yet

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2. Login to your GetSwift account then generate your API key here https://app.getswift.co/Merchant/APISettings and make sure that it is active

. Create a Parseur account and a new parser, more information here https://parseur.com/how-to/send-delivery-order-emails-to-getswift/

 

4. Setup your GetSwift API on Parseur

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5. Send your first email to the Parseur inbox

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. Parseur will let you create a new template from it

 

. Start creating the fields by selecting the data and giving it a name that matches the GetSwift API. 

Here are the GetSwift API fields

Pickup Details:

  • pickupName
  • pickupDescription
  • pickupAddress
  • pickupPhone
  • pickupEmail

Drop off Details:

  • dropoffName
  • dropoffDescription
  • dropoffAddress
  • dropoffPhone
  • dropoffEmail

Order Details:

  • reference
  • deliveryInstructions

 

 

8. Setup the proper fields
 

. Click Create to save the template and to start processing your order
 

 

0. A delivery job is created in GetSwift

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11. You can now configure your system to automatically forward / send email orders to your Parseur inbox. 

Enjoy!

 

Integrating GetSwift into your platforms

 

Do you want orders to automatically flow from your platform to your GetSwift account?

Show your software engineer our API documentation

 

Do you want information to automatically flow from your GetSwift account to your platforms?

Show your software engineer our webhooks documentation

 

Don't have a developer and want an easy to connect your website to GetSwift? 

Follow this set up guideline here to connect all of your websites and 3rd party platforms to GetSwift

 

Ask us today about our integrations with:

 

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Customer Tracking Page (White Labelled)

Introducing:


The Newly Designed - Customer Tracking Page

 
 
 
 
 
  • Send your customer a live tracking page with your company branding

  • Completely White Labelled with no GetSwift logo

  • Smoother car icon movement and tracking

  • Estimated time of arrival for customer 

  • Communicates to the customer what number they are in the delivery queue

  • Call or SMS the driver or the business

  • Beautifully designed mapping interface

 



Want to test and see the new customer tracking page for yourself?


Go to your dashboard and click Map or Operate:

 

Click on a job on your admin map:

 

Then click on the customer tracking page link:

 

Make sure you have uploaded your company logo here so your branding appears on the tracking page

To send branded tracking page to your customers, make sure you have alerts turned on here


Please reach out to us here if you need help setting this up


With love from the Swift team!