The demand for delivery of goods and services has been steadily rising over many years, long before the tumultuous times of 2020. But there has also been a steady shift in customer expectations of the quality of their delivery experience. Luckily, for years we’ve been steadily fine-tuning our delivery software to meet these needs. And we want to share some of these features with you—in case you may not know what delivery software can do. Keep reading to learn about some of the unique features of our software.
Flexible Driver Dispatching
GetSwift’s last-mile logistics software allows you to streamline your logistics tasks and reduce the amount of time it takes to assign and communicate with drivers by allowing you to set up parameters for automatic dispatching. There are a number of ways to dispatch your jobs, but one of the most useful is “smart notifications,” which takes into account three pieces of data before dispatching: proximity to pickup location, vehicle capacity, and driver rating. Or, you also choose manual dispatch to choose the driver yourself. But did you know that you can also quickly transfer jobs among drivers if a last-minute change is needed? This makes it easy to make adjustments on the fly and communicate those changes with drivers through the convenient GetSwift mobile app.
Automatically Send Customer Alerts
As the logistics world changes to meet the expectations of today’s consumers, it’s becoming increasingly apparent that businesses will have to be ready to offer more than just simple delivery. According to SupplyChain Magazine, “value-added services like delivery notifications and package tracking are no longer the reserve of urgent or important deliveries but a minimum requirement in both the consumer and business world.”
An increasingly connected population has come to expect communication from businesses throughout the entire shopping journey. GetSwift enables you to send automated alerts to your customer so they are always informed on where their order is via texts or email. You also have the option to include a tracking link that lets customers monitor the location of their order with live GPS tracking.
Give Customers a Way To Provide Instant Feedback
With GetSwift, you have multiple options that allow you to communicate with customers whenever and wherever you’d like. For instance you can create an automated alert that is triggered as soon as your customer receives their delivery. This alert can contain the order summary as well as a feedback form, making it easy for customers to provide ratings and comments.
Maintain Your Branding Throughout The Communication Process
Build trust and make sure your customers keep your business top of mind by creating consistent, white-labeled branding throughout the buying process. With GetSwift’s last-mile logistics software, you can upload your logo and use it for various important pieces of communication, including a unique, live tracking map, order summaries, and the customer feedback form.
Business Reporting and Analytics
Our last-mile logistics software isn’t just designed to improve the customer experience, it also gives you access to the reporting and analytics tools you need to measure and grow your operation. You’ll have all of the most important metrics, front and center, on the stats section of your dashboard. You can track key performance indicators like your total number of deliveries made in full and on time, and the number of canceled and late orders. You can also see hot zones where your deliveries are most popular, and what times, and much more. View it all in the app or download it to dig deeper.
Deliver More, Work Less
The world of delivery is rapidly changing, especially in 2020, but luckily we’re here to help — not only with these five features, but dozens more. We’d love to hear about your business and offer suggestions on how we can help. Here’s where you can contact a member of our team.