The demand for delivery of goods and services has been steadily rising over many years, long before the tumultuous times of 2020. But there has also been a steady shift in customer expectations of the quality of their delivery experience. Luckily, for years we’ve been steadily fine-tuning our delivery software to meet these needs. And we want to share some of these features with you—in case you may not know what delivery software can do. Keep reading to learn about some of the unique features of our software.
Flexible Driver Dispatching
GetSwift’s last-mile logistics software allows you to streamline your logistics tasks and reduce the amount of time it takes to assign and communicate with drivers by allowing you to set up parameters for automatic dispatching. There are a number of ways to dispatch your jobs, but one of the most useful is “smart notifications,” which takes into account three pieces of data before dispatching: proximity to pickup location, vehicle capacity, and driver rating. Or, you also choose manual dispatch to choose the driver yourself. But did you know that you can also quickly transfer jobs among drivers if a last-minute change is needed? This makes it easy to make adjustments on the fly and communicate those changes with drivers through the convenient GetSwift mobile app.
Automatically Send Customer Alerts
As the logistics world changes to meet the expectations of today’s consumers, it’s becoming increasingly apparent that businesses will have to be ready to offer more than just simple delivery. According to SupplyChain Magazine, “value-added services like delivery notifications and package tracking are no longer the reserve of urgent or important deliveries but a minimum requirement in both the consumer and business world.”
An increasingly connected population has come to expect communication from businesses throughout the entire shopping journey. GetSwift enables you to send automated alerts to your customer so they are always informed on where their order is via texts or email. You also have the option to include a tracking link that lets customers monitor the location of their order with live GPS tracking.
Give Customers a Way To Provide Instant Feedback
With GetSwift, you have multiple options that allow you to communicate with customers whenever and wherever you’d like. For instance you can create an automated alert that is triggered as soon as your customer receives their delivery. This alert can contain the order summary as well as a feedback form, making it easy for customers to provide ratings and comments.
Maintain Your Branding Throughout The Communication Process
Build trust and make sure your customers keep your business top of mind by creating consistent, white-labeled branding throughout the buying process. With GetSwift’s last-mile logistics software, you can upload your logo and use it for various important pieces of communication, including a unique, live tracking map, order summaries, and the customer feedback form.
Business Reporting and Analytics
Our last-mile logistics software isn’t just designed to improve the customer experience, it also gives you access to the reporting and analytics tools you need to measure and grow your operation. You’ll have all of the most important metrics, front and center, on the stats section of your dashboard. You can track key performance indicators like your total number of deliveries made in full and on time, and the number of canceled and late orders. You can also see hot zones where your deliveries are most popular, and what times, and much more. View it all in the app or download it to dig deeper.
Deliver More, Work Less
The world of delivery is rapidly changing, especially in 2020, but luckily we’re here to help — not only with these five features, but dozens more. We’d love to hear about your business and offer suggestions on how we can help. Here’s where you can contact a member of our team.
Effective customer communication is at the heart of any successful business, but it’s especially important for those in the delivery business. Last-mile delivery has been expanding over the past few years, and with the recent COVID-19 pandemic, even more people are turning to delivery as a safe way to get their goods while staying safely at home. Businesses that weren’t delivering their goods before have now made it a priority.
But when you get a new customer, the key is keeping them for the long-term. Clear and real-time communication with your customers–always keeping them in the loop–is a really important way to develop customer loyalty and increase your chances that a customer will have a good experience, rate the order, and return. Here are four of our favorite features to help youreach that level of communication.
1. Automated Customer Alerts
Easily send automated alerts to your customers so they are always informed about the status of their order. You can choose which event will trigger the alert and identify the communication channel that will be used. For instance, you can set it up so that when a driver confirms they are on the way to the destination, an email will automatically be generated and sent to the destination contact.
2. Live Tracking Map
With one simple click of a button, you have the option of sending a link to a live tracking map that the customer will see upon opening their message. The tracking map will show the precise location of where the driver is, in real-time. This increased level of transparency will help you stand out from the hundreds of others who just provide an ETA — or worse yet — just an order confirmation with no estimated time at all.
3. Personalized Emails & SMS Alerts
Our last-mile delivery software not only makes communication easier through automated messaging, but it also allows you to provide an extra level of personalization. For instance, as you’re composing a message, you have the option of clicking on a tag that will insert custom information such as the person’s name or a tracking link for their order. Although they may seem like minor details, it strengthens the customer/business relationship.
4. Instant Customer Feedback
Gathering customer feedback is important for resolving problems quickly, preventing future mistakes, and even building trust by showing that you care about your customer’s experience. With GetSwift, you can choose to send your customer a customized message after they’ve received their order, linking to a customer feedback form that includes your branding and a detailed summary of their order. You can use that data immediately, or view it later when analyzing your customer ratings and evaluating specific drivers.
Build Customer Loyalty With GetSwift’s Communication Tools
Does your business need help to stand out from the crowd? Providing a higher level of personalized communication to each and every one of your customers is a sure way to earn their trust — resulting in repeat business, increased sales, and more referrals. It’s almost impossible to maintain this level of communication without a tool like the last mile delivery software from GetSwift. We can help you do more and improve the customer experience, without requiring more of your time. Contact a member of our team today to learn how we can help.
As the pandemic erupted, restaurants in Canada and across the world have had to turn off dine-in service and figure out how to get up and running, fast, with delivery.
In a new case study, we interviewed Edmonton, Alberta’s Hoot Company, which operates five restaurants, including Dorinku Tokyo, Dorinku Osaka, Japonais Bistro, DOSC Steakhouse, and Seoul Fried Chicken.
Without hesitation, Hoot Company pivoted to delivery. But as they did, they wanted to both keep costs low and continue paying employees. That meant shunning third-party apps in favor of building delivery in house. They looked around and, for many reasons, picked GetSwift as their delivery management software. Hoot Company’s IT Architect, Alex Kagel, explains why.
They got up and running in days, and three weeks later, they’re up to 250 deliveries per week. Here’s the story.
Over the past few years, many restaurants have started offering delivery as a way to boost sales and to meet the demand for more convenient food options. However, there are still many restaurant operators who have held off and stayed firm to their dine-in culture. But once the pandemic hit, and social distancing has become a key part of preventing the spread of the novel coronavirus, it’s forced their hand. If your restaurant, bar, or cafe has had to start delivering, we’re here to help. Here are a few things you can do to set yourself up for success.
Reduce The Size of Your Menu
The first step toward staying competitive is to improve efficiency and reduce costs. You can do this by reducing the size of your menu. Maintaining a full menu during this challenging time will only increase your food cost at a time when you need to save. Charlie Jeffers of Ordermark suggested asking yourself: What are the items that are easy to produce and get out the door quickly?
“What they need to do is trim down their menu, look at the items that are easy to procure and produce, so they can make a menu and put it up online and make easy items they can get out that are going to travel well,” Jeffers told the Spoon.
As you work on reducing your menu offerings, try to keep in mind which items travel well. Pizza, for example, travels well. Items like steaks and seafood will be more of a challenge. That doesn’t mean you’re in trouble if you own a steak and seafood restaurant, it just means that you’ll want to put your focus on fewer items so you can deliver the best experience.
Include New Offerings Where It Makes Sense
Although we just discussed reducing the number of items on your menu, you may want to consider adding a few items that tailor specifically to people that are bound to their homes. Because home quarantine includes entire families, it makes sense to offer complete meal options and larger family-style servings for those who have several mouths to feed.
A lack of dine-in customers also means a lack of alcohol sales which can put a big dent in your profits. Consider offering beer and wine options for those who still want to enjoy a drink or two with their meal but don’t want to (or can’t) make a trip to the liquor store.
Offer Meal Kits
During a time when families are looking for ways to stay occupied in their homes, offering meal kits can be a win-win for both your restaurant and your customers. You can choose a few of your most popular dishes, making sure to include one or two that are “kid-friendly”. For each meal kit that is ordered, provide all of the ingredients needed to make that dish and a list of simple instructions to go along with it. Not only will your customers be getting a delicious meal, it will provide a fun activity that the whole family can share in. For more information on this, and other ideas like it, check out this article from QSR magazine.
Do It Faster and Better
For restaurants and many other businesses, delivery is a must right now. This means you are now competing with many others who may have more experience with delivery, but you can still come out on top by doing it better and faster. Our delivery software allows you to automatically turn orders into delivery jobs, dispatch to drivers, and optimize routes. Not only will it help you conquer delivery, but it can also help you improve customer service and actually grow your business with options like real-time delivery tracking and the ability to communicate with your customers throughout each step of the process.
The world is changing, especially for those in the restaurant business — but that doesn’t mean you can’t still come out on top. Contact a member of our team to learn how GetSwift can help.
During Covid-19, with food banks overwhelmed by high demand and seniors and those with underlying conditions told to stay home to protect themselves, there’s a huge need to deliver warm meals across the country. A pilot program in Florida called Meals of Love–of restaurants, government agencies and nonprofits–is stepping to the plate, literally.
Coordinated by the Florida Department of Elder Affairs, Department of Business and Professional Regulation, Florida Restaurant and Lodging Association (FRLA) and Feed The Need Florida, local restaurants will deliver up to 1,000 meals every day to those in need across four Central Florida counties: Orange, Seminole, Brevard and Osceola. GetSwift’s delivery technology is there to help them all organize, track, and route the meals.
Anyone over 60 and disabled adults between 18-59, can apply to get warm meals from a group of local restaurants right to their doors. Restaurants can apply to help, too, right here.
It’s no small effort to coordinate on the fly.
“This ambitious endeavor would not be possible without the technology GetSwift will provide to organize orders, schedule drivers, and provide logistics to ensure timely, accurate deliveries,” said Skip Kimpel, Chief Information Officer at 4R Restaurant Group, whose restaurants–4 Rivers Smokehouse–will be providing meals seven days a week.
As drivers come onboard, GetSwift’s delivery phone app gives them an easy way to see all their upcoming orders and saves them time with optimized routes. Restaurants can track all their orders, give ETAs and live-tracking to seniors waiting on their meals, and make sure the meals are on track to be delivered on time before any problems arise.
The initiative is also important for the restaurants industry, which has taken a big hit as most restaurants have had to close on-premise dining and figure out how to survive with only delivery and pick-up.
“The local restaurants are preparing meals and, by that way, there are dollars that are being infused into that restaurant industry, one that has been hit so hard,” Karla Radka of the Senior Resource Alliance, one of the nonprofits involved, told the local ABC station.
The initiatives don’t stop there. Radka is also calling seniors to see if they have enough medication and food for 30 days, according to the Orlando Sentinel.
All these groups, including us here at GetSwift, coming together–both the public and private sector–is the only way to start to meet the tremendous needs of Floridians and people across the country in the coming weeks and months.
“Now is the time to stand united as we meet one of the greatest challenges we face as a nation,” said GetSwift’s CEO Bane Hunter.
Hammel of 4 Rivers Smokehouse shared a similar sentiment. “Now, more than ever, we need to take care of each other,” he said.