The demand for delivery of goods and services has been steadily rising over many years, long before the tumultuous times of 2020. But there has also been a steady shift in customer expectations of the quality of their delivery experience. Luckily, for years we’ve been steadily fine-tuning our delivery software to meet these needs. And we want to share some of these features with you—in case you may not know what delivery software can do. Keep reading to learn about some of the unique features of our software.
Flexible Driver Dispatching
GetSwift’s last-mile logistics software allows you to streamline your logistics tasks and reduce the amount of time it takes to assign and communicate with drivers by allowing you to set up parameters for automatic dispatching. There are a number of ways to dispatch your jobs, but one of the most useful is “smart notifications,” which takes into account three pieces of data before dispatching: proximity to pickup location, vehicle capacity, and driver rating. Or, you also choose manual dispatch to choose the driver yourself. But did you know that you can also quickly transfer jobs among drivers if a last-minute change is needed? This makes it easy to make adjustments on the fly and communicate those changes with drivers through the convenient GetSwift mobile app.
Automatically Send Customer Alerts
As the logistics world changes to meet the expectations of today’s consumers, it’s becoming increasingly apparent that businesses will have to be ready to offer more than just simple delivery. According to SupplyChain Magazine, “value-added services like delivery notifications and package tracking are no longer the reserve of urgent or important deliveries but a minimum requirement in both the consumer and business world.”
An increasingly connected population has come to expect communication from businesses throughout the entire shopping journey. GetSwift enables you to send automated alerts to your customer so they are always informed on where their order is via texts or email. You also have the option to include a tracking link that lets customers monitor the location of their order with live GPS tracking.
Give Customers a Way To Provide Instant Feedback
With GetSwift, you have multiple options that allow you to communicate with customers whenever and wherever you’d like. For instance you can create an automated alert that is triggered as soon as your customer receives their delivery. This alert can contain the order summary as well as a feedback form, making it easy for customers to provide ratings and comments.
Maintain Your Branding Throughout The Communication Process
Build trust and make sure your customers keep your business top of mind by creating consistent, white-labeled branding throughout the buying process. With GetSwift’s last-mile logistics software, you can upload your logo and use it for various important pieces of communication, including a unique, live tracking map, order summaries, and the customer feedback form.
Business Reporting and Analytics
Our last-mile logistics software isn’t just designed to improve the customer experience, it also gives you access to the reporting and analytics tools you need to measure and grow your operation. You’ll have all of the most important metrics, front and center, on the stats section of your dashboard. You can track key performance indicators like your total number of deliveries made in full and on time, and the number of canceled and late orders. You can also see hot zones where your deliveries are most popular, and what times, and much more. View it all in the app or download it to dig deeper.
Deliver More, Work Less
The world of delivery is rapidly changing, especially in 2020, but luckily we’re here to help — not only with these five features, but dozens more. We’d love to hear about your business and offer suggestions on how we can help. Here’s where you can contact a member of our team.
Effective customer communication is at the heart of any successful business, but it’s especially important for those in the delivery business. Last-mile delivery has been expanding over the past few years, and with the recent COVID-19 pandemic, even more people are turning to delivery as a safe way to get their goods while staying safely at home. Businesses that weren’t delivering their goods before have now made it a priority.
But when you get a new customer, the key is keeping them for the long-term. Clear and real-time communication with your customers–always keeping them in the loop–is a really important way to develop customer loyalty and increase your chances that a customer will have a good experience, rate the order, and return. Here are four of our favorite features to help youreach that level of communication.
1. Automated Customer Alerts
Easily send automated alerts to your customers so they are always informed about the status of their order. You can choose which event will trigger the alert and identify the communication channel that will be used. For instance, you can set it up so that when a driver confirms they are on the way to the destination, an email will automatically be generated and sent to the destination contact.
2. Live Tracking Map
With one simple click of a button, you have the option of sending a link to a live tracking map that the customer will see upon opening their message. The tracking map will show the precise location of where the driver is, in real-time. This increased level of transparency will help you stand out from the hundreds of others who just provide an ETA — or worse yet — just an order confirmation with no estimated time at all.
3. Personalized Emails & SMS Alerts
Our last-mile delivery software not only makes communication easier through automated messaging, but it also allows you to provide an extra level of personalization. For instance, as you’re composing a message, you have the option of clicking on a tag that will insert custom information such as the person’s name or a tracking link for their order. Although they may seem like minor details, it strengthens the customer/business relationship.
4. Instant Customer Feedback
Gathering customer feedback is important for resolving problems quickly, preventing future mistakes, and even building trust by showing that you care about your customer’s experience. With GetSwift, you can choose to send your customer a customized message after they’ve received their order, linking to a customer feedback form that includes your branding and a detailed summary of their order. You can use that data immediately, or view it later when analyzing your customer ratings and evaluating specific drivers.
Build Customer Loyalty With GetSwift’s Communication Tools
Does your business need help to stand out from the crowd? Providing a higher level of personalized communication to each and every one of your customers is a sure way to earn their trust — resulting in repeat business, increased sales, and more referrals. It’s almost impossible to maintain this level of communication without a tool like the last mile delivery software from GetSwift. We can help you do more and improve the customer experience, without requiring more of your time. Contact a member of our team today to learn how we can help.
As the pandemic erupted, restaurants in Canada and across the world have had to turn off dine-in service and figure out how to get up and running, fast, with delivery.
In a new case study, we interviewed Edmonton, Alberta’s Hoot Company, which operates five restaurants, including Dorinku Tokyo, Dorinku Osaka, Japonais Bistro, DOSC Steakhouse, and Seoul Fried Chicken.
Without hesitation, Hoot Company pivoted to delivery. But as they did, they wanted to both keep costs low and continue paying employees. That meant shunning third-party apps in favor of building delivery in house. They looked around and, for many reasons, picked GetSwift as their delivery management software. Hoot Company’s IT Architect, Alex Kagel, explains why.
They got up and running in days, and three weeks later, they’re up to 250 deliveries per week. Here’s the story.
Over the past few years, many restaurants have started offering delivery as a way to boost sales and to meet the demand for more convenient food options. However, there are still many restaurant operators who have held off and stayed firm to their dine-in culture. But once the pandemic hit, and social distancing has become a key part of preventing the spread of the novel coronavirus, it’s forced their hand. If your restaurant, bar, or cafe has had to start delivering, we’re here to help. Here are a few things you can do to set yourself up for success.
Reduce The Size of Your Menu
The first step toward staying competitive is to improve efficiency and reduce costs. You can do this by reducing the size of your menu. Maintaining a full menu during this challenging time will only increase your food cost at a time when you need to save. Charlie Jeffers of Ordermark suggested asking yourself: What are the items that are easy to produce and get out the door quickly?
“What they need to do is trim down their menu, look at the items that are easy to procure and produce, so they can make a menu and put it up online and make easy items they can get out that are going to travel well,” Jeffers told the Spoon.
As you work on reducing your menu offerings, try to keep in mind which items travel well. Pizza, for example, travels well. Items like steaks and seafood will be more of a challenge. That doesn’t mean you’re in trouble if you own a steak and seafood restaurant, it just means that you’ll want to put your focus on fewer items so you can deliver the best experience.
Include New Offerings Where It Makes Sense
Although we just discussed reducing the number of items on your menu, you may want to consider adding a few items that tailor specifically to people that are bound to their homes. Because home quarantine includes entire families, it makes sense to offer complete meal options and larger family-style servings for those who have several mouths to feed.
A lack of dine-in customers also means a lack of alcohol sales which can put a big dent in your profits. Consider offering beer and wine options for those who still want to enjoy a drink or two with their meal but don’t want to (or can’t) make a trip to the liquor store.
Offer Meal Kits
During a time when families are looking for ways to stay occupied in their homes, offering meal kits can be a win-win for both your restaurant and your customers. You can choose a few of your most popular dishes, making sure to include one or two that are “kid-friendly”. For each meal kit that is ordered, provide all of the ingredients needed to make that dish and a list of simple instructions to go along with it. Not only will your customers be getting a delicious meal, it will provide a fun activity that the whole family can share in. For more information on this, and other ideas like it, check out this article from QSR magazine.
Do It Faster and Better
For restaurants and many other businesses, delivery is a must right now. This means you are now competing with many others who may have more experience with delivery, but you can still come out on top by doing it better and faster. Our delivery software allows you to automatically turn orders into delivery jobs, dispatch to drivers, and optimize routes. Not only will it help you conquer delivery, but it can also help you improve customer service and actually grow your business with options like real-time delivery tracking and the ability to communicate with your customers throughout each step of the process.
The world is changing, especially for those in the restaurant business — but that doesn’t mean you can’t still come out on top. Contact a member of our team to learn how GetSwift can help.
During Covid-19, with food banks overwhelmed by high demand and seniors and those with underlying conditions told to stay home to protect themselves, there’s a huge need to deliver warm meals across the country. A pilot program in Florida called Meals of Love–of restaurants, government agencies and nonprofits–is stepping to the plate, literally.
Coordinated by the Florida Department of Elder Affairs, Department of Business and Professional Regulation, Florida Restaurant and Lodging Association (FRLA) and Feed The Need Florida, local restaurants will deliver up to 1,000 meals every day to those in need across four Central Florida counties: Orange, Seminole, Brevard and Osceola. GetSwift’s delivery technology is there to help them all organize, track, and route the meals.
Anyone over 60 and disabled adults between 18-59, can apply to get warm meals from a group of local restaurants right to their doors. Restaurants can apply to help, too, right here.
It’s no small effort to coordinate on the fly.
“This ambitious endeavor would not be possible without the technology GetSwift will provide to organize orders, schedule drivers, and provide logistics to ensure timely, accurate deliveries,” said Skip Kimpel, Chief Information Officer at 4R Restaurant Group, whose restaurants–4 Rivers Smokehouse–will be providing meals seven days a week.
As drivers come onboard, GetSwift’s delivery phone app gives them an easy way to see all their upcoming orders and saves them time with optimized routes. Restaurants can track all their orders, give ETAs and live-tracking to seniors waiting on their meals, and make sure the meals are on track to be delivered on time before any problems arise.
The initiative is also important for the restaurants industry, which has taken a big hit as most restaurants have had to close on-premise dining and figure out how to survive with only delivery and pick-up.
“The local restaurants are preparing meals and, by that way, there are dollars that are being infused into that restaurant industry, one that has been hit so hard,” Karla Radka of the Senior Resource Alliance, one of the nonprofits involved, told the local ABC station.
The initiatives don’t stop there. Radka is also calling seniors to see if they have enough medication and food for 30 days, according to the Orlando Sentinel.
All these groups, including us here at GetSwift, coming together–both the public and private sector–is the only way to start to meet the tremendous needs of Floridians and people across the country in the coming weeks and months.
“Now is the time to stand united as we meet one of the greatest challenges we face as a nation,” said GetSwift’s CEO Bane Hunter.
Hammel of 4 Rivers Smokehouse shared a similar sentiment. “Now, more than ever, we need to take care of each other,” he said.
It was on February 11 that the World Health Organization announced the official name for the disease responsible for the current worldwide pandemic and they called it Covid-19. A little over a month later, just about every business is feeling the effects of the Coronavirus outbreak as more and more places are being closed to prevent its spread. So, what are business owners to do if they are subject to mandatory shutdowns or are experiencing a decline in foot traffic because the majority of the population is staying home to weather the storm? In today’s post, we’d like to explore some ways that you can help your business despite the current state of affairs. Here are a few things that you can do to make it through this challenging time in history.
Offer Home Delivery If You Don’t Already
One of the fundamentals of business is to be where your customers are, and since so many people are currently staying home, it only makes sense that you find a way to come to them if they can’t (or won’t) come to you. Many restaurants already take advantage of home delivery services like GrubHub or UberEats— but what if you’re not in the restaurant business?
Over the past decade, we’ve seen a major change in e-commerce with Amazon leading the way. Over time, home delivery has expanded to other sectors such as grocery stores, meal delivery, and even liquor stores. Although this sector has been growing, not everyone has been able to make the leap — but now is the time. If your business doesn’t currently offer home delivery, there’s no better time to start than the present.
Offer Curbside Delivery If Possible
Most people have heard about restaurants offering curbside delivery, but why can’t other stores offer this service as well? Even if your shop is closed to walk-ins, you could still offer curbside pickup for orders that are called in or placed online. The point is that you’re still able to get your goods to the consumers who want them, while still taking good safety measures.
Do More With What You Have
Even businesses that already offer home delivery or curbside pickup are feeling the effects of a slower economy. Although you may be doing the best that you can, there’s always room for improvement. Now is the time to optimize your business and find creative ways to do more with less. Chances are, your deliveries will increase. How will you manage if you can’t hire more drivers or people to manage dispatching? The best way to handle a boost in your deliveries is to find a way to become more efficient. Complete each delivery in less time by organizing multiple orders and optimizing routes. You can also automate dispatching to keep up with demand, allowing members of your team to focus on other important tasks. Finding ways to get better and more efficient at what you do is something that will not only help you now, but it will make your business that much stronger in the future.
Increase Communication With Your Customers
As millions of consumers are spending the majority of their time in their homes or away from others, it’s more important than ever to make sure that you’re still communicating with them. People will be spending more time on social media to pass the time, get news updates, and stay connected with the outside world. This is your chance to stay connected and let people know that you still exist and can provide the goods or services they need.
Make Positive Changes
Keep in mind that you won’t be the only business reaching out to potential customers, so it will still be as important as ever to focus on providing the best experience possible. This means communicating order details, delivering faster than your competition, and following up to ensure you exceeded expectations.
In this difficult time, it’s easy to lose hope — especially when you see your sales plummet. However, you can take active steps that will make a difference for your business now, and in the future. At GetSwift, we can help you do more with less. Contact us today to speak with a member of our team about our delivery management software.
Over the past few years, the business of local delivery has been increasing steadily as companies continue to push to compete with corporations like Amazon and Walmart. Restaurants have been some of the biggest contributors, with grocery stores not far behind. However, no matter your industry, the recent coronavirus outbreak has made it more important than ever to be able to reach your customers outside of your place of business. We’re going to explore how this recent epidemic is changing the face of local delivery and what you can do if your business is struggling to keep up. Here are just a few ways that coronavirus is having a big impact on the local delivery business:
Demand for local delivery has understandably skyrocketed. Delivery volume on GetSwift’s platform increased by 130% after social distancing began in the US. While demand is on the rise in just about every sector, no other industry has seen a bigger impact so far than the grocery business. According to a recent article, grocery delivery is seeing the biggest boost. In fact, in the last month alone, downloads for Instacart increased by over 200%. Unlike restaurants, most grocery stores haven’t actually shut their doors. So, what is the reason for the sharp increase in online ordering?
There are likely several reasons why people are choosing to shop from their phones instead of going to the store. First, people are frustrated with experiencing empty shelves and long checkout lines. They are spending more time going from store to store trying to find what they need. And, some people don’t have the time to be able to go to the store when they have children home from school. So much emphasis has been put on “maintaining a distance” and “self-quarantine” for those who are at-risk, that many people have really started to heed the warnings. This means the grocery delivery business will continue to thrive until stores can keep up with stocking the shelves and people feel comfortable about leaving their homes again.
Rise of No-Contact Deliveries
Another way that the coronavirus has impacted deliveries of all kinds is the rise of “no-contact deliveries”. Because there is even a concern that delivery personnel could transmit the virus (or get it from those whom they are delivering to) many companies are choosing to offer options that allow the receiver to designate a place where their delivery can be left without having to actually make contact with the delivery person. DoorDash is one of the latest to alter their delivery practices to meet the growing concern over the transmission of the Coronavirus through delivery services. They recently changed their default delivery option to “no contact” — although customers still have the option to change it.
Similar in purpose to no-contact deliveries is the rise of curbside deliveries. This allows patrons to stay in their vehicle while their order is delivered to them. This is a popular and convenient option for people wishing for a meal from their favorite restaurant but not wanting to wait for a third-party delivery service to bring it to their home.
Not every business was prepared to meet the exploding demand for take-out and home delivery, but many are jumping in to do what they can as quickly as possible. With mandatory closures in place, businesses must have other outlets to make a dime otherwise they may risk having to close for good. Expect to see home delivery, takeout, and curbside delivery expand into other areas beyond food and beverage. In fact, if you have a favorite place of business that you’d like to purchase from, you might want to contact them ahead of time to see if they can fill your request even if their doors are closed to customers.
Get Help From GetSwift
Is your business having trouble keeping up with the demand for delivery? GetSwift can provide you with innovative technology that can help you automate dispatching, optimize driving routes, and keep in touch with your customers. There’s never been a better time to excel at delivery. Putting the right things in place now can help you get through this difficult time and set your business up for long-lasting success. Contact a member of our team today to learn how our delivery software can help you keep up with the pace of local delivery.
A parcel is a package essentially. In the mailing word, a parcel is any type of mail that is not a postcard, a letter, or a flat or large envelope. Most people think of parcels as boxes wrapped in brown paper or a brown box. Technically speaking, there is really no difference between a parcel and a package. The word parcel is more commonly used in the United Kingdom, whereas in the United States, package is more commonly used. When shipping, they are the same thing.
GetSwift offers an incredible parcel delivery software that will solve your three main problems when it comes to parcel delivery: lost parcels, parcels that are delivered late, and the wrong item shipped to the wrong address. GetSwift makes parcel delivery easy, with real-time driver tracking, route optimization for your parcel drivers, and advanced dispatching applications. In our continuing back to basics series, we’ll take a look at solving the common parcel delivery hiccups and tell you how GetSwift can help. Contact us today to learn more!
Common Hiccups in Parcel Delivery
Even with modern technology, parcels still get lost. This can be from a variety of reasons, such as their shipping information is wrong or incomplete, the parcels are small so they fall in-between cracks or get mixed up in bins, or they are just completely misplaced like being placed on a shelf and inadvertently forgotten. Tracking lost packages can be difficult, and more often than not, are simply replaced instead of found, which leads to lost revenue since you are shipping two items for the price of one.
Late parcels are what will distinguish you from the crowded parcel delivery service market. When you deliver parcels later than promised, this is an indication of a fundamental delivery service problem. Often, this is where your parcel delivery software will shine and where you will see the most impact the quickest once implemented. Late parcels often come down to routes that are not optimized, so picture your delivery driver going back and forth instead of going in a relatively straight line.
Depending on if you are a last mile delivery service or if you are the one packaging the items, this often comes down to the wrong item being packaged, although it can be a problem with labeling as well. Either way, when you deliver the wrong item, this is a loss in revenue as well because often you will have to return to the address to retrieve it, sometimes at no expense.
Sorting parcels can contribute to some of the other common hiccups, especially when you lack a top-notch parcel delivery service. If parcels are sorted incorrectly, you may deliver the wrong items to the wrong addresses. If there is a delay in sorting, your parcel delivery will be late. And if there is carelessness or a rushed day in sorting, parcels can become lost.
Ultimately, a lot of the problems mentioned above can be attributed to employee error, which is why employees are so valuable. When you have a new employee, they are just learning the ropes, and there will be mistakes made. While this is to be expected, a high level of employee turnover not only is costly for the company in terms of training, but only increases the amount of errors made, which to the customer, only reflects poorly on the parcel delivery company. Furthermore, if you are pulling drivers to cover other routes, parcel delivery times will suffer overall — which, ultimately, is what you want to avoid.
Loss of Customers
While an error here or there is forgivable by the customer, if errors are frequent (this can mean even two errors), the customer will look elsewhere for parcel delivery services. If you are a last mile delivery service, your entire company depends upon on-time deliveries, meaning you could lose important contracts with other companies as well.
Choose GetSwift as Your Parcel Delivery Service of Choice
Parcel delivery is a surprisingly crowded industry. Many people tend just to think of the big players, such as the United States Postal Service, UPS, and FedEx. However, while these hold a big share of the market, the little guys play a valuable role, especially in local markets and in delivery services that the big companies are just not equipped to handle, such as perishable goods. To compete, you need a powerful and robust parcel delivery software that can optimize your operations and routes, schedule dispatching, track your driver’s performance, and offer real-time feedback to customers. Let’s face it, there’s something inherently cool in receiving a text message with the exact expected time of arrival.
GetSwift offers all of the above services and more. With unlimited integration capabilities, your parcel delivery software can churn out analytics that will allow you to discover inefficiencies, explore more routes, and optimize processes.
When you first opened your delivery business, you probably only had a few customers. Planning your deliveries was easy; after all, you only had a handful of stops so you just went to the closest first then to the furthest out or vice versa, depending on priority. However, as your delivery business grew and your deliveries exploded, it was not as easy to plan routes as it was before. In fact, it was becoming quite complicated, taking more and more time to plan your deliveries. So what do you do now?
GetSwift offers a delivery route planner software that can help you maximize your delivery routes so that you are staying on track with timely deliveries and saving money in fuel and employee costs. In addition, our delivery route planner does much more than just plan your delivery route. It offers real-time driver tracking, advanced dispatching capabilities, a user-friendly driver app, automatic customer alerts, proof of delivery, and so much more. Below, we’ll continue our back to basics blog series by taking a look at what exactly is delivery route planning and how GetSwift can help you. Contact us today!
What are Delivery Route Planners?
Fundamentally, a delivery route planner is software that takes the place of a human scheduler. Instead of you sitting for hours, calculating the best routes for your drivers, delivery route planners will schedule stops for your drivers or fleets. Many, if not most, delivery route planners do much more than this, including GetSwift’s delivery route planner. They can show you where your drivers are in real-time. They can offer on-demand dispatching and driver feedback in terms of accidents and the like. Those using AI technology (artificial intelligence) can use machine learning to further maximize your drivers’ routes and alter routes according to real-time traffic conditions.
Does Your Delivery Business Need a Delivery Route Planner?
GetSwift gets asked this question all the time. What if your current method of delivery route planning is working? Why should you switch? There are some tell-tale signs that you probably need a sophisticated delivery route planner. Some of these signs include:
Your transportation costs are spiraling out of control, and you have no idea as to the cause because you have no data to tell you such.
Your customers are complaining about late deliveries.
Your current delivery route planning is taking more and more time, maybe even requiring two or more people to do the job.
Your delivery route planners quit.
You are unsure of which routes are making money and which routes are losing money.
You yourself are becoming frustrated with the inefficiencies in your current delivery route planning methods.
Why You Need Delivery Route Planning Software
Route optimization guarantees on-time deliveries for the vast majority of the time.
Route optimization will maximize employees’ time.
Route optimization cuts down on employees’ driving, which decreases the chances of accidents, as well as is healthier for your employees.
Route optimization will keep costs down.
Choose GetSwift Today for All of Your Delivery Route Planning Needs
GetSwift began by delivery drivers who themselves were frustrated with the lack of delivery route planning tools available at the time. Since then, we have worked incredibly hard to deliver the best delivery route planning software for use by your startup or small to medium-sized business. As a Top Rated Local® delivery logistics software company, we are constantly striving to innovate and anticipate our customers’ needs so you can continue to stay ahead of the pack. When we make improvements, we hope you do as well, seeing a headache eliminated here and there.
GetSwift’s delivery route planning software has unlimited integrations with apps and other software. This allows you to connect your deliveries with orders, invoicing, analytics, and much more. Furthermore, you can customize our delivery management software to your business to meet your needs. Our customer service department can walk you through any problem that arises, as well as any app integration you may need.
With advanced dispatching, real-time driver tracking, driver app, automatic customer alerts, customer feedback, proof of delivery, management of fleets and cash, and our top-notch analytical tools, GetSwift offers an all-in-one delivery route planning software that will take your delivery business to the next level.
A courier is someone who transports packages, documents, letters, and news from place to place. The need for the dissemination of information has existed since the dawn of humans. Thus, couriers have been around for thousands of years. In early history, the first couriers were runners who were trained to run long distances to deliver news, legal summons, love letters, military orders, and many other types of messages.
One of the most famous couriers of all time was Pheidippides who ran all the way from Marathon in Greece to Athens to tell the others that they had defeated the Persians at the Battle of Marathon in the Greco-Persian war. The story goes that upon delivering the message, Pheidippides died. The distance that he ran, 26.2 miles, became our modern-day marathon named in honor of this event.
Courier services are still indispensable in the world, even with the power of the internet. Today, courier services consist of drivers who deliver packages to said destinations. The most well-known of these are UPS and FedEx. In order to deliver these packages timely, a powerful courier delivery software should be employed, such as those offered by GetSwift.
GetSwift offers the best courier delivery software for your courier business. Courier companies can really be any company that delivers items to others; however, most of the time, courier companies are those who deliver messages, packages, and letters from person to person or from business to business. With the internet, many small courier businesses are opening their doors, endeavoring to offer superior customer service over the big guys. However, in the courier business, on-time delivery, undamaged goods, and the correct order is still king. For that, you’ll need us. Call today!
What is Courier Delivery Software?
Courier delivery software streamlines the package delivery business to ensure your startup or small to medium-sized business is operating efficiently so that you are maximizing every penny. While this can be done the “old-fashioned way,” such as with spreadsheets and data entry, if you want to stay competitive, you will have to invest in technology, specifically courier delivery software.
What Courier Delivery Software Can Do for Your Business
The automation of tasks. For example, many businesses or people require recurring deliveries. Thus, when you can automate the same packages to be delivered each week, you’ll eliminate the need to re-enter this information week after week. Furthermore, by allowing your customers to input their own orders with a user-friendly interface, the order entry will part will be eliminated for you, leaving you to focus on the packaging and delivery portion.
Tracking. Tracking orders is crucial to the courier business, as you need to know where your orders are at each stage of the delivery process. This allows you to track and analyze delivery inefficiencies, as well as which routes are profitable and which are not-so-profitable.
Optimizing routes. Once you can track your packages, you’ll be able to optimize your delivery driver’s (or whatever your chosen delivery method is) route. Route optimization is truly where the power of the courier delivery software comes into play. If you are wasting gas money by having your driver drive all over town and by paying them extra to drive all around time, you will quickly lose not only customers when deliveries are late, but you’ll also lose money, which affects the bottomline.
Specialization. Many smaller courier companies are breaking into the courier business by specializing. Companies such as food delivery services specialize in delivering food items to customers, or grocery delivery services only deliver groceries. These companies can create a niche not only in their chosen market, but also by utilizing courier delivery software to offer superior services than the bigger guys in town. By delivering items that bigger companies can’t due to the expense (coffee delivery, anyone?), you can quickly grow, expand, and create jobs in your local community, making a difference in the lives not only of your customers, but also in the lives of those you employ.
GetSwift is Your Go-To Company for Courier Delivery Software
Courier delivery software can take your courier business to the next level quickly. In the 21st century, if you are not utilizing technology in every way you can, you can bet your competitors are, which is where you can quickly lose ground, lose money, and fall behind.
GetSwift offers the best courier delivery software solutions, including route optimization, that can take your business from a mom and pop to a full-blown courier business with multiple locations and many employees. UPS was founded in 1907 in Seattle by two teenage boys who delivered packages on foot and by bike. Everyone has to start somewhere; GetSwift can be your somewhere.