Walmart is taking aim at Amazon’s dominance of online retail, and a big part of its strategy is using more than a thousand of their physical stores essentially as delivery warehouses. By the end of 2020, Walmart plans to deliver online orders from 1,600 of its retail stores. In comparison, Amazon has only 110 warehouses across the country, making most shipments significantly more expensive.
This is big news for the last-mile industry because fast delivery and fast returns are critical when it comes to customer satisfaction — and expectations for speed will only get more intense. Amazon Prime has made huge leaps by offering free, one-day shipping, but if Walmart can win the battle for two-hour delivery, they will be able to meet a lot of demand.
Walmart’s success is also big news because for those competing with Amazon (and its willingness to spend $11 billion this quarter on shipping) in last-mile delivery, the future often looks dim. Not for Walmart, it appears. Its stock has even grown faster than Amazon’s since March 2019. Meanwhile, its online grocery business, now aided by a robot grocery picker, has already been a star for the company.
While not every company has Walmart’s enormous resources, there’s a lesson here: develop a strategy that fuses your retail and online presence, which has been the smart move for years now. Walmart is beginning to demonstrate that. Even though the Amazons of the world seem to be gobbling up market share, retail stores still have one advantage: physical proximity. If a store can take advantage of that, along with streamlined delivery and pickup software, that’s a way to grow in such a competitive space.
If you’re in charge of a small business, you have an endless list of things to manage. From scheduling and order fill to customer service and payroll, you need all the help you can get to keep things running smoothly. Even if you have a very small business with only a few employees, when it comes to managing deliveries and growing your business, there’s nothing more helpful than delivery management software. At GetSwift, we want to discuss some of the benefits of our software and why you should be using it — no matter how small your business. Keep reading to learn more.
Do More With Less
You didn’t put in years of blood, sweat, and tears to just settle. You’re in it to win it and want to see your business grow. But how can you build your business when you are limited by the number of people on your payroll and the number of hours in a day? The answer is that you have to find a way to do more with the resources you have. In other words, you have to do things faster and deliver orders quicker, all while earning the business of new customers.
Delivery management software from GetSwift can help you manage orders, schedule deliveries more efficiently, and communicate with your drivers through an easy-to-use app that works on just about any mobile phone. You can also set up automated dispatching to free up staff so they can focus on other core business functions. With our complete delivery solution, you’ll be able to make more deliveries in less time, allowing you to grow your business without having to invest in a larger fleet.
Get more information on all of the ways our software can make your life easier and more productive by visiting our software features page.
Boost Customer Satisfaction
The only way to keep your business going in the right direction is to ensure that your customers are completely satisfied. But in today’s world, making customers happy involves much more than just getting their order right or getting it to them on time. Today’s customers expect communication about their order from the moment they place it, until they receive the thank you and follow up note after it has been delivered. But how can you meet these high expectations without a small army of customer service representatives? That’s where your delivery management software can help.
With GetSwift, you’ll be able to utilize the power of technology to send automatic customer alerts, keeping them up to speed on real-time order status. It’s more than just sending an order confirmation email, it’s allowing your customers to be involved in every stage of delivery including tracking their order on a live map, receiving customized SMS alerts, and getting estimated delivery times that are continuously updated until the delivery is made.
Tools to Grow
Perhaps the most important reason why every small business needs delivery management software is that it provides you the necessary tools to grow. Every small business knows that scaling up is often a double-edged sword. You could do more if you only had the funds to do so. And likewise, the only way you’ll be able to get the funds is if you can grow the business.
When you invest in delivery management software, it’s like getting an extra team of people to help you just about every area of your business. It allows you to reduce the amount of manual work and increase automation which in turn boosts capacity. Plus, you’ll have access to valuable reports that help track daily metrics and KPIs. analyze performance right in your dashboard or export the data to any reporting platform you choose. Data is the key to performance improvement, and with GetSwift you’ll have it all.
Ready to Grow?
If you’re ready to take your business to the next level, try GetSwift’s delivery management software. With features that are customizable to fit the needs of your business, no other platform is better suited to help a growing small business.
Curious about cost? You might think that a complete software solution with all of these features might be cost-prohibitive, but that isn’t the case here. We’ve made it easy for companies with a limited budget to try our software by offering a free, no-risk, 30-day trial. Simply fill out a few questions and you can get started right away — no credit card required! If you decide to sign up, you’ll see that we offer two different pricing platforms, one that is tailored to smaller businesses, requiring just one flat, pay-per-delivery fee, and another that is suited for larger enterprises.
If you’re looking for tools to help manage orders, improve customer satisfaction, track deliveries, and grow your business, you’re probably thinking of enlisting the help of technology. Delivery service software is a necessity for businesses interested in optimizing their process and improving productivity. But with several different options available, how do you find the right one for you? In today’s blog from GetSwift, we’re going to discuss the questions you should ask and features you should look for when evaluating delivery service software. Read our blog and then visit our website to learn what GetSwift can do for you.
Investing in technology that meets the beginning-to-end needs of your business can help you run more efficiently by saving time and money. The process of choosing the right software, however, can be a bit of a challenge. So how do you go about making sure that you find just the solution without paying for more than you need? First, start by considering these important features:
Easy to Use
Software systems that take weeks to set-up and months to learn can swallow up your resources quickly. In order to get the most benefit in a short amount of time, make sure that you choose software that can be set up quickly and easily. Also, keep in mind its ease of use. Your employees have a challenging enough time managing their day-to-day responsibilities without having to take the time to learn a new, complicated system. Delivery service software is meant to make people’s lives easier, not more difficult.
When you sign up with GetSwift, you can get started in just a few minutes with our easy onboarding wizard. Just answer a few questions about how you want to deliver, and we give you your custom plan to get started.
There’s no doubt about it, technology can be incredibly expensive. And if you run a small business, it can be cost-prohibitive to own the latest and greatest tools — unless you choose the right ones. Keep in mind that price doesn’t necessarily equal value or quality. You can pay thousands of dollars for something, but if it’s not easy to use and doesn’t offer the solutions you need, then it’s not worth the money.
GetSwift doesn’t believe in keeping technology out of reach of small businesses. That’s why we offer two different pricing platforms that allow you to choose what works best for you. But what if your business is very very small? With GetSwift, you don’t have to worry. You can pay just one flat price — a per delivery fee — and that’s the only fee you’ll ever see.
To make things even easier, GetSwift is offering new customers a 30-day risk-free trial. You don’t even have to provide a credit card! Simply visit our signup page, answer a few questions, and get ready to see what GetSwift can do for your business.
Is Support Available?
The worst feeling in the world is when you sign up for a new service and then find that you can’t get in touch with anyone when you need help. When you’re investing in any kind of new software it’s critical that you make sure the provider has a robust support system to answer your questions and provide the assistance you need, when you need it. Everyone has seen technology work without a hitch from 9:00 to 5:00, Monday through Friday, but when you’re trying to get that last load shipped at the end of second shift on a Saturday, that’s when you’re most likely going to need support.
GetSwift has a team ready to assist with any questions or concerns you may have, 24 hours a day, seven days a week. You can access help through an online support portal where you can chat with a live person, submit a support ticket, or access integration guides for help with connecting systems.
Integration With Existing Systems
When new software acts as a standalone and doesn’t work with your existing systems, it can be more of a hindrance than a help. Does your business use a POS system? How about Quickbooks? These are two of the most common systems that businesses will want to integrate with their delivery service software. But keep in mind that there are dozens of other apps and programs used by businesses today. Will your new software easily integrate with them? If you choose to work with GetSwift, you’ll find that our software easily integrates with many e-commerce, finance, online ordering, and POS systems. Visit our integrations page to learn more. When everything works together, your business benefits and it makes your life easier.
Does It Have the Features You Need?
By far the most important question you need to ask when shopping for delivery service software is “Does it have the features we need?” If you want to track your deliveries in real-time, it makes sense that you would want your software to have GPS capabilities. As you explore the options available to you, consider how easy they are to use and if the software is best suited for your size of business.
GetSwift wants to make sure you have the right tools for the job and for your type of business. Our software is completely customizable meaning we can help you add, remove, or tweak a feature to meet your needs.
GetSwift Has Your Complete Solution
At GetSwift, our goal is to provide the easiest to use, most innovative delivery service software available to help you simplify dispatching, save money through route optimization, and delight customers with real-time driver tracking. Send proof of delivery, manage your fleets, and get access to daily metrics and reports with one complete solution.
GetSwift has helped companies across 6 continents and 75 industries and we know that we can help you. With our total software solution, you’ll be able to boost capacity, grow your customers, and see savings across the board. Sign up today to start your free trial and conquer the chaos of delivery!
If you manage a restaurant, you’re probably well-aware of the constant struggle to maintain profit margin despite continuous increases in labor and supply chain costs. To make things worse, restaurant owners are participating in delivery platforms like UberEats and Deliveroo in an effort to increase revenue, but in doing so, they aren’t seeing an equal amount of profit. Running a restaurant is hard enough, but doing it while also maintaining a profit margin can be next to impossible — without the right tools. In today’s blog from GetSwift, we want to dig deeper into the challenges of being in the restaurant business and show you how delivery management software can help. Keep reading and then check out the GetSwift website for a full list of our software’s features and benefits.
Price Hikes — The Last Resort
No one wants to think about it — you’ve tried everything to improve margin, but you just can’t get ahead. At this point, your choices are clear. Let your business die a slow death or make the decision to increase menu prices. While the former is hardly an option, increasing menu prices can alienate customers, especially loyal, returning customers you’ve fought so hard to keep.
According to a recent article published by Smart Company, “Restaurant-goers will foot the bill of increasing operational costs” and “57.9% of surveyed restaurants and cafes are looking to increase the price of their menu items over the next year.” The article goes on to interview various restaurant owners who agree that the only way to keep their business going is to pass along rising costs to the customer.
The Effect of Food Delivery Services
For many restaurants, joining a food delivery platform is a way to reach more customers and increase revenue, but the cost of adding this service for your customers can almost cancel out any benefits. Before deciding to enter into the realm of delivery, it’s important for restaurant owners to weigh the importance and reasons for doing so and whether or not their customers are demanding that level of convenience.
Not Everyone Agrees
While many people surveyed felt they were working harder and making less, not everyone agrees that raising menu prices is the right answer. According to the Smart Company article, one chef suggests that “restaurants can avoid increasing prices by utilising software and being vigilant with their supply chains.” We couldn’t agree more.
The Right Tools Can Make All The Difference
As it gets more and more difficult to maintain margins and compete in an already challenging industry, restaurant owners need to be particularly attentive to their operational costs. The delivery management software from GetSwift can help with just that. Whether you work with a third-party food delivery platform or you keep your food delivery service internal, GetSwift can provide you with valuable tools that will make your job easier and help you increase margin.
Any Business Big or Small
You don’t have to be part of a huge enterprise to benefit. Our delivery management software is incredibly versatile and will work for any size of business, with one location or 1,000. Our 30-day free trial and option for paying per delivery allow for even the smallest business owner to try this worthwhile tool. But what if you’re part of a large corporation with hundreds of locations? Rest assured, our software is robust enough to manage all of your data and seamlessly connect all of your systems.
Integrates With Your Current Systems
Speaking of connecting to all of your systems…GetSwift was designed to make your life easier, not harder. And, there’s nothing more difficult than trying to manage new systems and train people to use new technology while you’re trying to run a business. With GetSwift’s delivery management software, you’ll be able to connect with many of the most common POS systems, finance systems, and online ordering apps. Never has it been easier to connect your entire business with one easy-to-use platform.
Work Smarter, Not Harder
If you’re involved in the food delivery business, the software from GetSwift can help you run your business more efficiently, improve margin, lower costs, and free up resources. Here are just a few of the features of our software and how they can help you:
Dispatching — Free up staff time by setting up automatic dispatching based on predetermined settings that you choose.
Route Optimization — Save time and fuel costs by ensuring that your drivers are taking the best route.
Real-Time Driver Tracking — Keep drivers accountable and get alerts when they are running late.
Driver App — Gone are the days of trying to track down drivers by phone. Our app makes communication easy with instant messaging to provide real-time instructions and feedback.
Automatic Customer Alerts — Keep your customers in the loops by allowing them to track their delivery on a map in real-time.
Data & Business Intelligence — Track daily metrics with ease and use the data to make daily improvements that directly affect your bottom-line.
Choose GetSwift’s Delivery Management Software
Don’t keep trying to swim upstream, and don’t assume that your only option for combatting rising restaurant costs is to increase prices on the menu. There’s a better way to succeed in the battle of diminishing profit margin and it’s called delivery management software from GetSwift. Visit our website to sign up for our no-risk 30-day trial. You have nothing to lose! Try it for free and see what a difference one easy-to-use tool can make on your business.
If you’re in the food delivery business, it can be very challenging to manage your network of restaurants and delivery drivers, especially if you are covering a large, metropolitan area. But thankfully, there are tools available that can help you manage all of the moving parts and make dispatching easier and routing more efficient. At GetSwift, we’re in the business of helping companies succeed in the world of delivery. But don’t just take our word for it. In today’s post, we’re going to share how GetSwift is helping one large business manage thousands of deliveries a day. Keep reading and then visit our website to learn more about how GetSwift can help you.
A Big Business is Realizing Big Benefits
After three months of evaluating various software platforms, Foodkart, the largest food delivery business in the GCC announced its choice to partner with GetSwift. In a recent article featured in the Business section of Bloomberg, founder and Chief Executive Officer of Foodkart stated, “It’s what we have sought for the longest time — a delivery management system that is easy to use for our drivers and clients, and accurate for our operational team. The order management is very efficient.”
Foodkart isn’t just any other business. As we mentioned they are the largest food delivery service in the GCC. To put that into perspective, they make over 18,000 deliveries per day, serving more than 500 clients including Subway, Dominoes, and Pizza Hut, to name a few. They have over 2,000 distributors that help with this enormous task 7 days a week, 24 hours a day. If you’d like to learn more about the partnership between Foodkart and GetSwift, you can read the full story here.
Companies like Foodkart all over the globe are realizing the benefits of working with delivery service software to help them automate manual functions, reduce delivery times, and grow their customer base. But what makes working with GetSwift’s software ideal is the fact that it is easy to use and it easily integrates into your existing systems. Consider the power of being able to seamlessly link your POS system, finance software, and online ordering apps with an all-in-one delivery management system. There’s simply no easier way to manage a large enterprise or scale up a small business.
Solutions For Both Big and Small
If you’re thinking that GetSwift might not be for you because you’re just a small, local business — think again. The beauty of the GetSwift platform is that it is easily customizable to your business size and your specific needs. Just because you don’t have hundreds of locations worldwide, that doesn’t mean that you won’t still realize amazing benefits from working with a delivery service software. In fact, our tools help you manage daily tasks when you have a small staff, and they allow you to grow your business by being able to do more in less time.
Are you concerned that your small business won’t be able to afford GetSwift’s powerful all-in-one software solution? On the contrary, we want to help businesses of all sizes succeed and that’s why we offer two different pricing platforms — one tailored to larger enterprises with many locations, and one for smaller companies where you only pay for what you use. With just one flat, per delivery fee, you can take advantage of all of the benefits that Get Swift has to offer. There are no added costs or hidden fees so you can rest easy that you won’t be receiving any surprise bills in the mail.
Find Out How GetSwift Can Help You
GetSwift’s mission is to help companies of all sizes conquer last-mile delivery. Started just six years ago, GetSwift has grown to serve companies all over the world. With staff in six continents, they offer clients in 75 different industries the ability to improve their business through automated dispatching, real-time order tracking, and route optimization.
Are you ready to take your delivery business to the next level? Let GetSwift help you manage scheduling, dispatching, routing, and delivery tracking. We make it easy to get started by offering a 30-day risk-free trial. You’ll get instant access to the GetSwift delivery management software platform, including route delivery optimization, a driver app, customer feedback tools, and more. Plus, there are no hidden fees and you can cancel at any time.
Do you still have questions or want to learn more before signing up? Check out our website or contact us today!
Artificial intelligence algorithms require gobs of data. With each introduction of new and varied data sets, machine learning applications mature. The better and more comprehensive the data, the better the outcome.
But what happens when the training set that informs AI is corrupted with flawed data?
Not great things, as it turns out. That’s why Jim Barnebee, GetSwift’s Vice President of Artificial Intelligence, and his former colleagues from IBM’s Watson Group invented a system to allow machine-learning applications to interpret the quality of new data through a process called veracity. The US Patent and Trademark Office granted Jim and his three colleagues from IBM a patent this past September.
patent solved several of the most persistent problems in the world of knowledge
graphs, massive data and Ai, like the need to continually retrain machine-learning
systems to distinguish between unique stores of data.
Not all data is equal because of its location or time of creation, and for systems that consume data like rocket fuel, that’s problematic. That’s why Jim and the team created the concept of veracity to allow a machine learning system to vet the truthfulness of datasets and, in turn, determine when knowledge graphs should use those datasets to get updated with more reliable data.
businesses, the applications of veracity are enormously important.
if your company sells shoes around the globe, you have massive amounts of data
about those sales and the supply chain that feeds them in every location.
from the language and cultural barriers, you have strong and weak markets and
varying levels of data quality. Yet you desperately want your data to tell you
which models of shoes are flying off the shelves, where are data anomalies, and
where there’s possible theft or fraud. AI can be trained to search for these
and other anomalies once the data is made available and truth versus non-truth
can be defined and replicated.
to make this pattern completely auditable, the patent also includes the use of
blockchain to create a transparent and accountable record. Blockchain is a
better audit path than human memory.
is much like the way humans learn, absorbing information as we grow and
experience the world, replacing earlier constructs with better ones that form
our understanding going forward. This
process—that is, constantly improving knowledge graphs—has been eluding AI researchers
for quite a long time.
Jim’s training in both ontology (which, in computer science, is essentially the representation of the knowledge from a set of concepts) and blockchain helped the team technically solve the twin problems of veracity and memory. A former DARPA developer with groundbreaking work on Java as a language and encryption tool for the US Navy, Jim worked on ontologies and knowledge graphs for years before joining IBM Watson. Previously he served as the ontology evangelist at Unisys, led custom ontology work at Orbis, and also founded and moderates one of LinkedIn’s largest ontology special interest groups.
Jim continues to use his expertise in AI as a VP at GetSwift, alongside a uniquely talented (and growing) team assembled by CTO Dennis Noto. Jim and the team are using AI to transform cloud-based, real-time delivery management software into the next generation of computing. To stay up to date with the latest developments at GetSwift and apply for future opportunities, follow GetSwift on LinkedIn.
To say that the business of delivering goods is expanding is a huge understatement. The steady rise of e-commerce and the surge of home delivery for everything from lipstick to lobsters have made the need for delivery businesses greater than ever. And many people have jumped in to fill the need, although some are certainly more successful than others.
In today’s post from GetSwift, we want to discuss what it takes to rise and conquer in an arena that’s becoming more and more crowded with players who want to take advantage of the opportunities available to them. We’ll also show you how one company has been able to grow its business and expand into far-reaching areas of the globe with the help of GetSwifts delivery tracking software. Keep reading to learn more.
Many would say the ever-expanding delivery business really started to take off when Amazon offered to deliver nearly every order within two days or less. Since then, the bar has been raised over and over again to where Amazon currently offers Prime Now delivery, a service where customers in over 50 cities world-wide can receive their order within one or two hours.
As businesses are forced to compete with the shopping giant, as well as each other, they’ve found ways to meet the moving target that is customer expectation. You can now order everything you need for a relaxing night in, including your dinner, your alcohol, and your cannabis, and have it delivered right to your door within hours, if not minutes.
As companies struggle to meet expanding expectations, they’ll need to find tools that can help them plan, track, and give them an edge over the competition. The delivery tracking software from GetSwift is one such tool that can help. With features to help businesses find the best routes, track deliveries in real-time, and provide a platform for communicating with drivers and customers alike, it’s becoming a must-have for anyone who wants to make it in this crazy business.
How GetSwift is Helping Heineken Expand
When beverage giant Heineken recently decided to expand into the Philippines, they encountered some big challenges. The busy, intertwining streets of the area made it difficult to adhere to their promise of offering local beer delivery within an hour. With so many paths to choose, they needed help to find the routes that would allow them to deliver as promised.
Heineken chose to partner with GetSwift for their state-of-the-art routing system that could help them navigate the streets and optimize their routes. Not only did the software provide the solution they were looking for, but it also helped them in several other key areas including dispatching and real-time driver tracking.
One of the biggest benefits came from being able to interact with customers on each order. For instance, the GetSwift platform allows Heineken to get instant feedback and track customer satisfaction. This provides them with vital information that they can use to investigate problems and course-correct before hearing about it days, weeks, or months down the road.
Choosing to work with GetSwift was a good decision for Heineken, and it could be good for your business as well. If you want to read the entire Heineken/GetSwift story, you can read it in its entirety here, in this story from Foodbev Media.
Learn How GetSwift Can Help You Deliver Results
GetSwift is an industry leader with a passion for transforming logistics on a global scale. Over the years we’ve expanded to help people in over 70 industries, in more than 70 different countries. But, if you’re part of a small business, don’t let these numbers intimidate you. No matter how big or how small your business is and no matter what challenges you face, you can benefit from our delivery management software.
Save time and money by letting our software assign the right person for the job. Driver dispatching can be a full-time job for an entire department of people, but it doesn’t have to be. Streamline your dispatching by using our software to choose drivers for you based on metrics that you assign such as distance, availability, load capacity and more. Before you know it, you’ll be getting more done in less time.
Finding the right routes for your drivers increases your overall productivity. Route optimization means shorter drive times, reduced cost for gas and maintenance, more deliveries, fewer drivers, and happy customers. With all of these benefits, why wouldn’t you want to make sure you’re sending your drivers down the right road?
Real-Time Driver Tracking
With our delivery management software, you can track the current location of a driver, when they will be at their next location, or when they will be done with all jobs and ready to return. Not only that, but it allows customers to track their orders as well. And, in the event of a late delivery, you can proactively manage the situation.
Customers have come to expect communication from the companies they do business with, and they expect it often. With GetSwift’s software, you can relay vital information to your customers such as order confirmation, order changes, estimated delivery time, and delivery updates. And, since communication is a two-way street, you can also receive instant feedback from your customers.
How do you know if you’re doing the right things if you aren’t able to track and analyze the data? With our analytics tool, you can identify areas for improvement, confirm which changes are working, and learn how to make small changes that will have a big impact on your business. With easy-to-read charts and graphs, you’ll have a clear picture of your success.
Contact GetSwift to Learn More
Are you ready to take your business to the next level? At GetSwift, we know that one size does not always fit all, which is why we have multiple plans to fit every business. Contact someone from our sales team or request a quote to get started. And don’t forget to ask about your 30-day free trial!
Dispatching is part of the supply chain process that involves organizing transportation and assigning drivers. Anyone who has experience with dispatching knows that it involves many moving parts, countless details, and a small army of people to keep everything running smoothly. Without a streamlined system in place, you can get caught up in the never-ending cycle of reactive scheduling and spend too much time manually planning routes, tracking vehicles, and organizing driver’s appointments. If you’re still manually managing routes and schedules through phone calls and spreadsheets, GetSwift is here to show you that there’s a better way — and it’s called dispatch software.
GetSwift is the leader in delivery management software, and that includes features for managing your dispatching. With dispatch software, you can free up staff time by automatically dispatching jobs in an instant. But that’s only the beginning. Our dispatch software will put you in control and provide you with easy-to-use tools that will allow you to fully optimize the entire process. You’ll be amazed at the advantages your business can realize when you move to a fully customizable web-based system.
Take Control of Your Logistics System
Whether your business consists of just a few people or dozens of locations, dispatch software is the best way to manage getting people and products to the right place at the right time. It can help you analyze, plan, and dispatch resources more efficiently while maintaining real-time communication with all parties involved.
Could your logistics department use some extra help? Here is just a high-level overview of some of the features of our dispatch software:
Automate your entire dispatching process
Assign drivers based on load, distance, and driver rating
Easy-to-use app keeps drivers in the know
Track driver location in real-time
Additional options like limiting jobs once a driver has reached a specified quantity
Ability to choose between automatic or manual dispatching
Simple-to-use but powerful enough for any business
See What Dispatch Software Can Do For Your Company
Our dispatching software has so many features and it’s fully customizable to help the smallest business or the largest enterprise. It’s simple enough for just about anyone to use and it’s backed by GetSwift’s support team, to help you whenever you need it. Here are just a few ways that our dispatch software can help you:
If you own a small business, keeping all team members in the know might not be that hard of a task. However, as your business starts to grow, it will become increasingly difficult to manage all of the moving parts. With our software, you’ll have one centralized system for employees to get accurate, up to date information 24-hours a day.
Effective Driver Scheduling
Dispatch the right driver for the job at the right time and do it without having to employ a huge logistics team. Our software will make assigning and tracking drivers easy and you’ll remain in control. Set rules for how drivers are selected based on performance, distance, or load. Drivers receive job notifications and change alerts immediately through a simple-to-use app they can access right from their phone.
Shrink Delivery Times
Determining the best driver for the job isn’t such a big task when you have dispatch software to help. It will do the hard work of analyzing the data for you and recommending the closest driver, the driver with time available, or the one that has the room on their truck. Gone are the days of having to track locations, taking weather, traffic, and driving conditions into play, and trying to make the best guess on who the right person is for the job. Let our software offer you a much easier way to coordinate routes, drivers, and deliveries efficiently.
Improve Customer Satisfaction
When you streamline your transportation process and back it with the power of technology, your customers will notice. Better dispatching and scheduling means fewer errors, improved delivery times, and greater operational efficiency. All of these pieces work together to deliver a better customer experience.
Your customers expect timely, dependable service. Not only that, but the bar keeps getting raised when it comes to customer expectations and delivery times. Make sure you can offer your customers what they expect and do it in the most efficient way possible with dispatch software.
Contact GetSwift to Start Your Free Trial
At GetSwift, we’re in the business of helping your business grow. We’re confident that no matter what size of business you have, you’ll see big benefits with our dispatching software. But don’t just take our word for it, sign up now to try our 30-day risk-free trial and see for yourself. Call today!
Are you looking to streamline your transportation process to improve efficiency and boost customer satisfaction? Contact GetSwift to sign up for your one-month risk-free trial.
If you’re in the delivery business, you know that customer experience is everything. A late delivery here, an incorrect order there, and before you know it your customer reviews are plummeting. And everyone knows how important online reviews are when your potential customers are shopping for goods and services — just a few can have a huge impact on your business. Likewise, happy customers are not only willing to leave positive reviews, but they often share their experience with family and friends and provide you with vital word-of-mouth marketing. So how can you use delivery service software to improve customer experience? We’ll discuss just that in today’s post.
GetSwift is a leader in the delivery management software business and our main mission is to give you the tools you need to help run and grow your business. Our software is completely customizable so that no matter the size of your business, you’ll be able to use our tools to work smarter and take your business to the next level. Today we want to discuss the importance of using data to improve the customer experience, and how our delivery service software can help you do just that. Keep reading to learn more.
Tracking Delivery Times
Whether you have to make 10 deliveries a day or hundreds, every minute counts when it comes to customer satisfaction and delivery efficiency. With GetSwift’s delivery service software, you can track orders, delivery locations, and delivery times, plus much more. You can then use this data to find ways to improve. Let’s start by discussing how delivery time affects customer satisfaction.
Fast Delivery Equals Happy Customers
It goes without saying that you’ll lose business if you aren’t able to deliver on your promise and are consistently late with deliveries. But what if you’re able to deliver faster than all of your competition? Remember when two-day delivery from Amazon was the gold standard? That bar keeps getting raised and now businesses are finding ways to offer next-day delivery, same-day delivery, or even delivery within a few hours.
If you run a local business such as food delivery or cannabis delivery, improving your time is even more critical because you’re dealing with minutes, not hours or days. If your competition is promising delivery within 30 minutes, it should be your goal to see how you can deliver in 20 or 25. Customers have come to expect to be able to get whatever they want, whenever they want it, and if you can be the fastest provider out there, your business will grow.
Fast Delivery Reduces Cost of Doing Business
Savvy business owners know that being able to deliver goods and services faster not only makes for happy customers, but it can also significantly reduce your costs and increase capacity. Faster delivery times means your drivers are spending less time on each individual order. If one driver makes three deliveries per hour, but another makes five, they are 66% more efficient. Multiply that by dozens of deliveries each day, by increasing delivery time you’ll be able to deliver significantly more, with fewer drivers. Being able to do more with less is key for optimizing your business, reducing costs, and increasing margin.
If you aren’t currently tracking delivery times and actively trying to reduce them, then your business is losing out. Just a few minutes shaved off of every delivery can make a huge difference in customer satisfaction and business performance.
Monitoring Driving Routes
Route optimization is one of the most critical pieces of any successful delivery business. Much of your cost is tied up in time (driver wage), and resources (vehicle and fuel cost) so when you are able to reduce the number of miles driven or reduce the amount of time your driver is on the road, you’re investing less into that delivery.
Our delivery service software includes a route optimization feature that allows you to plan deliveries most efficiently and even track your drivers in real-time. It also includes route history tracking to see how long past orders took to fill and demand heat maps that show when and where customers are placing orders. Analyzing routing and tracking data can be beneficial for your company in that it will allow you to make smarter decisions that will affect business growth and revenue.
Tracking Customer Feedback
GetSwift’s delivery service software not only helps you optimize specific tasks and actions, but it also provides the perfect platform for tracking customer feedback. Customer feedback is one of the most valuable tools you can have for finding ways to improve your business. Sure, you can review your online reviews from time to time, but using this approach doesn’t help you identify patterns and potential problems in a timely manner, in one easy-to-read report.
The GetSwift app can also give you real-time customer feedback. This is incredibly useful for taking action right away instead of finding out about a problem days or weeks later. Not every piece of feedback warrants immediate action, but you’ll gain peace of mind knowing that you’ll have the insight to address problems quickly, at the time they happen.
One System for Everything
Perhaps one of the most important and useful reasons to try our software is because you don’t have to completely change what you’re already doing. Running a business is hard enough, but asking you to swap out all of your systems and processes is just not realistic. We want to make running your business easier, not harder. That’s why we’ve made our delivery service software completely customizable and able to integrate with many commonly used platforms. For instance, GetSwift easily integrates with apps like Grubhub, Quickbooks, Google Sheets, Woo commerce and Shopify, just to name a few. So, you can keep using your current systems while relying on GetSwift to make it even better.
Never has it been so easy to set up and track data related to dispatching, routing, and customer feedback. Contact us today to learn more about our delivery management software and how it can help your business. We’ve helped companies in 75 industries and across six continents and we know that we can help you! Call today to ask about starting your 30-day risk-free trial.
In today’s competitive market, you have to find effective ways to set yourself apart from the competition. If you’re still using antiquated methods for tracking orders, scheduling deliveries, and communicating with your customers, it’s time to take a step in the right direction and start using modern technology to your advantage. If you want to learn more about the software that can help you run your business more efficiently and effectively, keep reading. In today’s post from GetSwift, we’ll explain all of the ways that our delivery management software can propel your business to the top and help you become leaders in your industry.
What’s Wrong with the “Old Ways”
Just because you’ve been doing something a certain way for years doesn’t mean that it’s the way you should be doing it forever. The old ways may have gotten you to where you are now, but the health and vitality of your business depends on being open to learning about new and better ways. Sticking with highly manual processes for order tracking and customer communication will prevent your business from growing. It also results in a high level of error compared to using software.
If your business struggles with modernizing processes, there’s no need to fear. We know that new technology can be intimidating, but it doesn’t have to be. That’s why we’ve designed delivery management software that is incredibly easy to use, adaptable to almost any business, and can be customized to meet your needs as you grow. With an entire suite of tools that weave seamlessly into your entire business, GetSwift is an all-in-one tool that you simply can’t do without.
Get Orders Right and Get Them There On Time
Today’s shoppers are used to ordering everything online — from the clothing they wear and the groceries in their refrigerator, to the beer and the pizza they’ll enjoy this Saturday night. The delivery market is a competitive one — and if you aren’t meeting your customer’s expectations, you could be out of a job in no time. People have come to expect little things like automatic order confirmation, lighting-fast delivery time, and a way to instantly communicate if an order is late or incorrect.
While these may seem like simple, little things to the consumer, for a small business they can be incredibly difficult to manage without the proper tools. You can either increase your hiring budget to assemble a small army of people to manage it all, or you can invest in delivery management software that will help you do it all with the click of a button. With one comprehensive solution, GetSwift can help you improve order accuracy, increase efficiency, and boost customer satisfaction. There’s simply no easier way to grow your business.
Track Metrics, Make Changes Where it Matters
If you’re caught up in the day to day operations of your business, you probably don’t have time to adequately track and analyze data. But why is tracking daily metrics so important? Without having your hand on the pulse of the business, you won’t know whether or not your business is a healthy one — or one that is in danger of failing. With the delivery management software from GetSwift, you’ll get access to a bunch of information that can show you where your successes are, and also which areas of your business need improvement. When you have the data, and it’s in a format that allows for easy analysis, you can make quick decisions that immediately affect your bottom line.
Work Smarter, Not Harder
Even if you run a successful business, wouldn’t it be nice to increase your margin without having to work harder for it? That’s where technology can help. When you enlist the help of a program that can help you manage your fleet by dispatching the closest drivers and optimizing their routes, you’ll be able to reduce delivery costs. This is one of the biggest pain points for many companies.
Improving efficiency not only has a direct effect on your margin, but it also gives you the resources to take on more business without having to invest in more drivers, vehicles, and logistics managers. Improving your margin, improving capacity, and doing it all with one simple tool — that’s a definite win for your business.
GetSwift’s Delivery Management Software
If you want to keep doing the same things day after day, that’s up to you. But if you want to learn more about how technology can make your life better by improving efficiency, boosting capacity, and increasing customer satisfaction, contact the team at GetSwift. We’ve helped companies across six continents and in 75 different industries, and we know that we can help you. No matter how big or small your business is, our delivery management software is made to grow with your business and can help you achieve big results. Contact us and get started by signing up for a risk-free 30-day trial.