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The Dispatcher: Issue 7

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Why Customer Analytics Matter For The Last Mile 

Advanced analytics can help companies better understand their customers and the environment that they are in. This is particularly important when dealing with a large and fragmented customer base - as most logistics companies do.

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Red Rooster accelerates deliveries thanks to partnership with GetSwift 

“We’ve gotten the system to such a good point that, yes, we monitor delivery speed but it’s a lot more hands-off and we can focus on other growth initiatives and how we can ‘wow’ our customers,” Toms said. “This includes marketing campaigns, new products, and the drive-thru business.”

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Ending Plastic In Food Delivery With New Packaging 

The online food delivery market reached $34.31 billion in 2017, and by 2030, it is estimated that it will be $90.95 billion. Single-use plastic packaging is a large component of the market. Despite efforts to increase recycling, most of the plastic still ends up in landfills or in the water.

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The Evolution of Third-Party Delivery

Something brands need to remember though is that when there is an issue with the delivery, for example the food is late or cold, it isn’t the third-party delivery service the consumer blames, it is the brand. So how are brands expected to utilize this increasingly popular delivery system?

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Kuwait's Kout Food Group Taps GetSwift For Last-Mile Logistics Technology

Kout Food Group deputy CEO Amin Mohamed said: "I can categorically state that not only do we now have a flexible and continually evolving platform that is best in class and fully supported by a dedicated, passionate and trustworthy partner in GSW management, we have a fully committed team to enhance its platform to offer unique solutions.

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Airports Are The Next Frontier For On-Demand Delivery

The next frontier for on-demand delivery is the airport, as competition heats up among a crop of services that allow air passengers to order food, drinks or merchandise – toothpaste, neck pillow, book, whatever – from anywhere in the airport and have those items delivered right to their departure gate.