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If you run a home service or delivery business, you’re familiar with the many challenges. You have to relay information to your driver, make sure they are taking the best route to get to their destination, communicate estimated arrival time to your customers, and so forth. There are a lot of pieces to juggle and if there’s a breakdown in communication somewhere along the way it can be disastrous for your customer service record and cost your business money. An easy way to optimize your business and keep everything running smoothly is to invest in GetSwift’s delivery management software. In today’s blog, we’ll look at some of the features that will make your life easier, save you money, and most importantly, keep your customers happy.
You no longer need a small army of people to help with scheduling. Our automated dispatching features take the work out of trying to decide which driver to assign to a job. With several different settings to fit your size and type of business, our software will make your life much easier. Use the software to automatically assign drivers based on variables such as distance, availability, load capacity, or performance. But what if you have a special order and want to manually assign a specific driver? Go ahead and choose the manual notification option. Whatever your business needs are, you’re still in control.
Ready for Driver Texts
Your driver can’t do his job if he’s not informed. Make communicating with your driver as fast and easy as sending a text message. Let your driver know that a new job is available or that an order is ready for pick up with the click of a button. Simply press “READY FOR DRIVER” and a text will be sent notifying the driver.
If you use a system of posting jobs and allowing drivers to accept them as they have availability, our smart notifications are a great way to reward your top performers. Smart notifications allow the best drivers with the ability to see and accept a job before other drivers. There is a 25-second delay in job notification if that driver has a lesser performance rating than another driver who is within the same distance. Driver performance is based on star ratings from customer service feedback.
One of the best ways to save money for your business is to make sure your driver isn’t wasting time and gas by going out of their way. Our software automatically finds the best routes, ensuring they can get to their destination in less time. Shorter drive times equal happy customers and a happy business owner since your driver will be able to do more runs per day.
Live ETA Predictor
Chances are, you’re already communicating order and delivery information with your customers, but how detailed and accurate is it? Make technology work for you and delight your customers by offering them the ability to track their driver on a live map and view real-time arrival information. Even if your driver is delayed because of an unavoidable traffic problem, you’re more likely to maintain good service ratings as long as you’re communicating with your customer.
Driver ETA Predictor
Being able to track the location of a driver isn’t just part of good customer service, it’s part of running a smart business. Our driver ETA predictor can track the current location of a driver, when they will be at their next location, or when they will be done with all jobs and ready to return. This handy tool allows you to do more accurate scheduling, identify problem areas, and improve the efficiency of your operation from start to finish.
30-day Risk-Free Trial
If you’re ready to take the next step toward a better way to do your scheduling and deliveries, take advantage of GetSwift’s 30-day risk-free trial. You’ll get instant access to the GetSwift delivery management software platform, including route delivery optimization, a driver app, customer feedback tools, and more. In addition, you can rest assured that there are no hidden fees and you can cancel at any time.
Do you still have questions or want to learn more before signing up? Check out our website or contact us today!
If you own a food delivery business, you know how important it is to get it to your customers as quickly as possible. Going a few blocks out of the way and arriving a few minutes late can make the difference between a satisfied customer and an unhappy one. If your business is growing and you have just a few drivers to cover a delivery area, you need to make sure that each and every trip is perfectly planned. Sending a driver out of his way or across town just won’t cut it when you have a growing list of orders to fill and each of them is time-sensitive.
Get an edge on your competition and make your life easier by investing in the dispatching software from GetSwift. With multiple features and a user-friendly interface, it’s the perfect tool for any business — big or small. Keep reading to learn why you should be taking advantage of dynamic driver scheduling.
Save Time and Money
Being able to change orders, rearrange deliveries, and ensure your drivers are taking the best routes are all key in providing the best customer service while staying conscious of your bottom line. While being flexible can earn customer loyalty, it can often create added costs if it makes the order fulfillment process less efficient. Create a win-win situation for your customers and your business by using GetSwifts routing software. It will give you a leg up on fulfilling orders efficiently — including those last-minute order changes — without going miles out of the way.
Assign Priority on an As-Needed Basis
Wouldn’t it make life easier if once you received an order, you could schedule it for delivery in the order it was received, and without fear of it changing or being canceled? Unfortunately, we do not live in a world of absolutes. Orders change and priorities change. Customers have to come to expect that they can change their order within a reasonable amount of time and can ask for a “rush order” with the expectation that they will get it sooner than everyone else.
If customer satisfaction is a priority for you (and so it should be, because without it, you won’t have a business,) then you need to be able to make order changes on the fly and assign importance as needed. If you’re still using a simple spreadsheet and phone conversations with your drivers every time you want to communicate, you’re probably working harder than you need to and you aren’t being as effective as you could be. The dispatcher software from GetSwift has features that will allow you to assign order priority and automatically schedule a driver based on location, service record or another metric of your choosing. It will even rearrange a driver’s route sequence and then notify your driver via text message.
Improve Your Customer Service Rating
If you have an antiquated system of tracking and scheduling orders, then you’re going to be limited on how many changes can be made, how far in advance they can be made and being able to accept last-minute orders. With our dispatching software, you can easily reassign drivers, communicate changes, and give real-time ETA information to your customers. All of these features help your business run smoothly and will ultimately be reflected in the growth of your business and the satisfaction of your customers.
If you want to grow a successful, thriving business, it’s important to take advantage of dynamic scheduling. You need to be able to make real-time changes and adjustments if you expect to win the loyalty of customers. There are plenty of competitors out there waiting to take your place if you can’t provide the best experience, in the most efficient way. Learn more about all of the many features included in GetSwift’s dispatching software and how they can help your business. Contact GetSwift today!
Conventional wisdom tells us not to trust strangers, but in practice, we do it all the time. In fact, their opinion matters a lot—on Yelp, Google, OpenTable, and beyond. A recent survey showed that nearly 90 percent of consumers read reviews of local businesses, 57 percent will only buy from businesses with four or more stars, and consumers read an average of 10 reviews before trusting a business.
While one negative review can put a dent in your small delivery business, lots of positive reviews do wonders: a one-star increase in a restaurant’s average rating on Yelp leads to roughly a 9 percent increase in revenue.
There are lots of strategies to increase the quality and number of your online reviews (such as responding to complaints directly by commenting) but one of the best ways is to get the fundamentals right: provide a great customer experience.
If that sounds daunting, here’s the good news: If you’re using the right delivery management software, great customer experience is built in. Here are four ways that GetSwift’s delivery software feeds right into customer experience and will have your business getting positive review after positive review. We’ve seen this happen for small businesses across industries—from restaurants to cannabis to furniture. Here you go:
1. Transparency. One of the most frequent calls or complaints a delivery business gets is, “Where’s my delivery?” You can solve that by giving your customers a live tracking map live ETA, and SMS alerts, all automatically provided with GetSwift’s delivery software. The benefits to customers are enormous: they won’t need to call you anymore, they can plan their schedule around the delivery, and they get notified of any delay in advance. This clear, crisp delivery experience is so refreshing to customers—especially compared to the all-day delivery windows they get from some providers—that it leads to glowing reviews.
2. Fast Response Times. With the right delivery tracking software, your operations team can spot potential hiccups before they arrive—right from one easy dashboard. If a delivery is going to be late, you have that pop on right on your dashboard, meaning you can alert the customer before it happens. Why would a customer give you a bad review if you reached out to solve the problem before it affected them? If anything, they’ll go on Yelp or Google to write about how you turned a negative to a positive.
3. Fast Delivery. For most deliveries, especially in online food delivery, speed is a big part of what’s going to make customers happy. But you can’t get faster relying on the same old technology, where you are calling and texting your drivers to find out where they are before giving them an assignment. Once you adopt delivery software, your fleet won’t magically drive faster. But, you will save time at every stage—dispatching times go down, routes are cleaner, drivers waste less time—and all of a sudden you have the opportunity to cut delivery times by 35 percent. The result is customer happiness.
4. Happy Drivers. Speaking of drivers, happier drivers mean happier customers. One human interaction can, of course, make someone’s day. If your drivers are stressed out and don’t know where in the city they’re headed to next, or who will be complaining to them because they’re late, the quality of those interactions goes down. On the other hand, drivers on the GetSwift app for courier drivers have a simple interface to view their upcoming routes and all their drop-offs, the system automatically sends SMS notifications to customers so drivers don’t have to, and safety features like proof of delivery mean drivers always have transparency if something goes wrong. It all adds up to more relaxed drivers and customers more likely to leave great reviews.
In sum, if you’re looking to boost your online reviews, it’s a good time to take a look at the delivery experience you’re providing. If you really nail it—something that we’re here to help you do—you’ve just satisfied customers before they’ve even experienced your product, and the reviews may just come pouring in.
If you’d like to learn more about how to get started with GetSwift’s delivery software for small businesses , give us a shout.
Pakistan’s MCR has selected GetSwift to provide logistics software supporting delivery for Pizza Hut restaurants across the country.
It is the first such deal for a restaurant operator in Pakistan, which saw Pizza Hut enter the country in 1993 before any other international franchise. Pizza Hut has continued to expand across the country, making it arguably the largest restaurant chain in Pakistan.
“Based on the success of GetSwift in other Yum Brands/Pizza Hut markets, GetSwift was a natural choice for us in Pakistan,” said Danyal Rashid, executive director of MCR. “We conducted an extensive implementation review to evaluate GetSwift on local parameters and concluded that GetSwift is the best option for us to offer the fastest delivery to our customers in Pakistan.”
The food industry is changing. Gone are the days when everyone desired a one-stop-shop where they could get their perishable food, dry goods, health and beauty supplies, and automotive parts all under one roof. While the convenience of a mega-mart still has its appeal for time-starved workers and busy families who aren’t able to drive from store to store, there is an ever-growing demand for ways to get food that is produced close to home, fresh, and supports local farmers and economy.
To meet this need, fresh food delivery services have been popping up all over the country. But exactly how do you manage the logistics of a fresh produce or dairy delivery business that requires precise and efficient routing to ensure such finicky products are delivered in the shortest time possible? There’s a new generation of delivery management tools that are helping businesses not only plan the best routes for their deliveries but include customer-service features that today’s savvy consumers have come to expect.
South Mountain Creamery: A Success Story
Almost 20 years ago, South Mountain Creamery, based in Middletown, Maryland, decided to implement home-delivery. With nothing but crude spreadsheets for route planning and delivery management, the business was limited on how many products they could offer and how many customers they could service. In 2008, they partnered with GetSwift to implement their delivery management software, and the rest is history.
Flash forward 18 years and South Mountain Creamery is now delivering products from other local farms in addition to their own. Customers can place orders for meat and eggs to be delivered along with their milk and butter. The success of one business has now spilled over and is helping several others grow and succeed. If this kind of story inspires you, you can read the full article here: South Mountain Creamery Rises to e-commerce challenge with GetSwift’s Delivery Biz Pro.
Delivery Management Solutions
When you’re transporting perishable goods such as dairy products, meat or fresh produce, you know that time is of the essence when it comes to routing and delivery. Investing in a good delivery management software is a must to ensure effective planning and communication. Automatic dispatching can assign drivers to new delivery points based on their current location. Routing software can optimize daily routes to save time and fuel. Software that includes business analytics can help you identify pain points and areas for improvement. Unless you just want to make a few extra dollars delivering to a handful of people that live in your neighborhood, you need the right tools to support and grow a real, thriving business.
Customer Service Solutions
Managing “your side” of the business is only half of the equation. Delivery management software is there to help with customer service needs as well. Today, customers expect to get instant notifications, to be able to place and change orders up until the last minute and to track the location of their deliveries. These features are in the best interest of both the customer and the business. For instance, a customer feels engaged and part of the process when they can track the exact whereabouts of their delivery. A business can use the information gained from the tracking software to troubleshoot problems and use it as a tool to improve overall delivery performance.
Learn How GetSwift Can Help You!
GetSwift is in the business of supporting enterprises across the country through the use of their delivery management software. Contact us today to learn how we can help you with delivery tracking, routing, and customer service. We’ll be happy to provide an overview of our services and answer any questions you may have. Give us a call today!
Drop-offs get faster and more accurate thanks to software.
See full Story on High Times
Once upon a time, you might have gotten away with delivering weed two hours late. But these days, punctuality and accuracy will make or break a cannabis business.
The solution? Integrate with a software platform such as GetSwift that manages order flow and optimizes delivery over the so-called last mile, or final stretch of a route, to make sure packages arrive mistake-free and on time.
That’s according to Bobby, co-founder and CEO of HERB, which sells a wide range of cannabis products and accessories. Bobby, who prefers to be known only by his first name, offers delivery in the Greater Los Angeles area including downtown, Echo Park, Silver Lake, Koreatown, Hollywood, Beverly Hills, Century City, Westwood, Santa Monica and Venice. Those regions are notorious for extremely heavy traffic, making customers all the more likely to want delivery rather than making the hike to a dispensary.
In its early years, HERB employed a crude system involving texts to drivers (think of how marijuana continues to be sold and delivered in states where it’s still illegal). But as HERB’s business grew, such an approach became increasingly problematic.
“It was very cumbersome and prone to errors,” Bobby says. “The delivery process involves so many small, coordinated movements that the delivery can go south quickly if one thing is missed.”
The challenge became more complex as HERB expanded into multiple fulfillment centers across the Los Angeles area. With customers expecting delivery within about a half an hour, it became essential to know the absolute best routes, which is tough even for experienced drivers.
To solve the problem, Bobby wasn’t interested in making big internal investments. “We didn’t want to get into the delivery service business, so we searched for a software platform,” he says. “We met Joel MacDonald, and we got onboarded.”
MacDonald is founder and president of GetSwift, a software-as-a-service (SaaS) company based in New York. The business was founded in Australia as a solution for MacDonald’s liquor delivery service, a venture he began after a career in Australian-rules football.
Today, GetSwift operates in countries all over the world, supporting the efficient delivery of everything from pizza to flowers. “Our technology is ideally suited for cannabis delivery,” MacDonald says. “We can optimize delivery routes, drivers, and schedules for cannabis businesses, whilst enabling their end users to benefit from an ultra-quick/convenient delivery service with live tracking—just like they would when ordering their dinner at home.”
Ultimately, a platform like GetSwift may be essential to keep up with customer expectations. “The big frontier for e-commerce right now is optimizing the customer experience,” MacDonald says. “If you aren’t doing that, you are probably already falling behind.”
When it comes to cannabis orders, Bobby says that customers are perhaps even more demanding. “Delivery for our customers is about convenience,” he says. “If you mess up, how many times are you going to be given a chance?”
Bobby says the delivery process became “tremendously easier” once he synced up with GetSwift. “The number of errors immediately declined and so did the delivery time,” he says.
Drivers also benefit from a simplified platform. With GetSwift, they simply install an app that connects them with the dispatcher, who controls the order book. Drivers follow optimized delivery routes and drop off packages according to easy-to-understand instructions on the app.
Bobby says he was pleased that he didn’t need to make a major up-front investment in any new hardware. Instead, GetSwift provides software and charges based on the number of deliveries.
“It’s absolutely affordable,” he says. “I have shopped around and been unable to find a better solution.”
From a legal perspective, companies like HERB must be careful about keeping compliant. Bobby says he needs a particular retail license that allows for delivery. “It’s not like starting any other business,” he says.
And even after recreational use in California became legal, laws continue to evolve. For instance, motorcycle delivery was recently banned, making it tougher for HERB to keep a tight delivery schedule.
Bobby says he has been able to make adjustment to his platform to keep compliant. “The GetSwift platform will do what you tell it to do,” he says. “You just have to customize it.”
All of the benefits of a software platform are critical to keep up in an environment where many illegal sellers remain in the game. “We see a lot jumping in illegally,” Bobby says.
Cannabis attorneys say software platforms are inevitably going to become integral to marijuana delivery as legalization passes in more states. “As regulations shift and people become more facile with online, you’ll find a shift toward software to support delivery optimization,” says Joseph A. Bondy, one of the nation’s preeminent cannabis attorneys. “It’s just like getting a pizza.”
Bondy also says that a SaaS platform has the potential to do even more using the data collected from each customer and order. “Over time, you’ll begin to aggregate metrics on the people you deliver to,” he says. “Using that data, you’ll be able to proactively suggest orders rather than wait for them.”
Kuwait’s leading restaurant franchise operator, Kout Food Group, has tapped GetSwift (Australian Securities Exchange ticker: GSW) to provide some of the first technology-driven fast food delivery in the country for brands including Burger King, Taco Bell, and Pizza Hut.
Kout Food Group, based in Kuwait City, operates dozens of restaurant franchises. They include 74 Burger Kings, 61 Pizza Huts, seven Taco Bells, nine Kababjis (a Lebanese chain), and many more serving quick, regional fare, according to its website…read more at FoodBev
In November 2018, Australian restaurant chain Red Rooster launched an ambitious month-long campaign: If the company – which has over 300 restaurants – didn’t deliver food to customers in under 30 minutes they would give them a free roast chicken. That seems like it could potentially be quite a costly giveaway.
Read more over at FoodBev