delivery

GetSwift allows this Meals-on-Wheels provider to put real-time tracking in Seniors hands.

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GetSwift allows this Meals-on-Wheels provider to put real-time tracking in seniors hands. Real-time tracking of deliveries is the new norm, and it’s working even for folks we sometimes assume aren’t so hip with technology: the elderly.

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A new partnership between GetSwift and Somerville-Cambridge Elder Services (SCES) in Massachusetts is allowing older people who rely on free hot meals to accomplish all sorts of new, important tasks: track their meals in real time, receive text message notifications, cancel orders, and more.

The older generation is getting it done right from a simple SMS message to their smartphones—being able to track the location of their hot and cold meals, snacks, and frozen foods in real-time. SCES alone served more than 240,000 meals last year, part of the over 2.5 million Meals-on-Wheels delivered across the country.

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Somerville-Cambridge Elder Services (SCES) utilizes GetSwift to send text notifications when a delivery is scheduled and when the meal is on its way, which is crucial because we all know there’s nothing more important than a fresh, healthy meal.

For SCES, the GetSwift platform allows them to improve their customer service, become more efficient, and reduce food waste. Their customers no longer have to call them to check on a driver’s ETA—instead seniors can see the driver’s route in real-time, along with an ETA, right on their smartphones.

S.C.E.S implemented GetSwift with its client base last fall and both their drivers and customers are benefitting from the upgrade in technology.

GetSwift is a global leader in delivery management automation and is proud to be in a supporting role behind SCES, a nonprofit elder services agency that’s dedicated to helping people maintain independence and well-being at home, by providing services, supports, and information.

For more information about how GetSwift can transform your Customer Experience, contact info@getswift.co

The Dispatcher: Issue 5

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Wary of Third-Party Delivery, Some Restaurateurs Say, 'It's a Parasitic Relationship.' 

Unlike an increasing number of casual restaurant owners in Pittsburgh, Sonja Finn is fending off food-delivery companies because they undercut the very reason she opened Dinette.

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Tips to Crafting a Winning Delivery Strategy


L.E.K Consulting recently released a report predicting delivery sales would grow at more than three times the rate of on-premises revenue through 2023.

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The Last Mile


In the world of e-commerce, customers want two things: faster shipping times and cheaper prices. As companies compete along these two metrics, squeezed margins force new innovations in efficiency. 

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Autonomous Food Deliveries (And Robots) Put To The Test

The last mile can be vexing for firms aiming to get their products in the hands of consumers. For food companies, the logistics of the last 10 feet can prove a challenge as well.

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Swift Tip: Add Custom Proof of Delivery Fields

Do you need additional information from your customers or drivers as the order is being completed?

 We can help you add these custom fields, such as "# of Boxes" or "POD Name".  

The Dispatcher: Issue 3

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 2018 Holiday Logistics Guide 

 The nightmare of 2013, and the roughly two million packages that were delivered late, still looms large in the minds of retailers, carriers, and customers. So let’s check in to see how some of the largest logistics providers and retailers are preparing for this 

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Three Future Delivery Trends We are Likely to See in E-commerce

 Of course, many brands are already offering next day delivery, but same day delivery is likely to become very much the norm in the years to come. Research shows that consumers are willing to pay more if it means getting faster delivery. 

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The Scooter Stampede of 2018 is Great News for Urban Transportation

The beauty of the e-scooters that companies like Skip, Bird, and Lime can whisk you across towns and parks for a couple dollars. Pick one up where you find it and drop it off where you like, as long as it’s not obstructing traffic.

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This Self-Driving Car Uses a Fold-Out Robot Arm to Deliver Parcels

Based on a video of Lotte in action, the delivery vehicle can not only drive itself to a secure locker, but even place a package inside with a fold-out robotic arm — eliminating the need for any human intervention.

How to Make Most of Crowdsourcing in Last-Mile Delivery

As the holiday season gets underway, we’re seeing more and more delivery vehicles on the road. But not all of them are immediately recognizable. That’s because many shippers are turning to crowdsourced logistics to tackle last-mile delivery. As the trend gains speed, consider these strategies to make the most out of crowdsourcing.

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Swift Tip
: The Customer Feedback Link automatically checks the pulse of your business 

  • Utilize the White Labeled Customer Feedback link to get ratings and comments in real time

  • Customers can use the 5-Star rating scale as well as leave feedback

  • Proactively reach out to unsatisfied customers before they reach out to you...or worse post on the internet!

The Dispatcher: Issue 2

Mercedes’ AI research could mean faster package delivery

Using a combination of computer vision and AI, Mercedes believes it can help reduce the time needed to load packages onto vehicles and make sure these boxes are in the optimal spot for an AI-created delivery route. More importantly to delivery companies, the system is cost effective.

To reduce traffic, pollution, delivery services hop on the bike

“UPS is very focused on urban logistics, and our ‘cycle logistics’ solutions, which the cargo e-bike is part of, are all designed to address congestion and pollution,” UPS spokesperson Glenn Zaccara said in an email.  


How smart logistics can help a retailer win the same-day delivery game

Retailers can remain competitive if they can determine how to offer same-day shipping at low prices. Same-day delivery is no longer just a plus but an expectation

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The last mile: Logistics’ final frontier meets gig culture
The so-called "last mile" conundrum has stumped otherwise perfectly tuned systems, confronting them with routes and infrastructure that simply aren’t designed to handle the demands of frequent shipments.

The cost of a failed delivery continues to rise, survey shows

"Today, simply tracking a package isn't enough. Retailers and brands that want to thrive need to invest in people, processes and tools that positively impact last mile delivery and customer loyalty."

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Swift Tip
: Use Automated Alerts to prevent failed delivery  

  • Maintain, retain and build customer loyalty through proactive outreach

  • Let your customers know when to expect their delivery with a customized SMS or Email

  • Send a Tracking Link and customers can follow their delivery on our White Labeled Map...they will even see a live ETA!

  • Solicit feedback with an automatic survey to identify strengths and weaknesses of your business

Introducing The Dispatcher: Issue 1

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Looking Ahead: 11 Predictions On How Drone Deliveries Will Work

As commercial drones gain in popularity, businesses and consumers are speculating about the technology's future role in logistics. Will the systems allow for smarter deliveries at lower costs?

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The Quick and The Late: Testing Same-day Delivery

Same-day delivery offers the tantalizing convenience of online ordering with nearly the . same immediacy of store buying. But how well are stores pulling it off?

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E-Commerce Industry’s Last Mile Needs Create New Demand for Old Warehouse Space

CRE developers can use everything from old government facilities to brownfield sites to capitalize on the need for last mile warehouses.

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You Can Send a Scary Clown to Deliver Doughnuts (and Nightmares) to Your Friends

You don't really know how much you love doughnuts until you're faced with the decision of whether or not it's worth it to snatch one from the hands of a scary clown.

Cannabis Delivery Is the Next Big Trend in the $10 Billion Marijuana Industry

Staying ahead of the curve is how you make the most money in the stock market, which is why we're eyeing the explosive new cannabis delivery sector.

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Swift Tip: Use Your Data to Find Efficient Gaps

  • The heatmap shows where you are currently doing deliveries....but our Swift Experts suggest using what you don't see.  

  • Analyze the empty spots to target new or restrict low volume delivery areas!

  • Use your average delivery by hour or day of the week for smart driver roster planning