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10 Variables to Dispatch Deliveries Like a Pro

Dispatching deliveries is a procedure for assigning employees (workers) or vehicles to customers. Industries that dispatch include transport, logistics, couriers, emergency services, as well as services such as cleaning, plumbing, handyman, mobile tanning, mobile massage, pest control and electricians

To design an efficient dispatching system and to be able to estimate reasonably accurate delivery times, a large set of variables need to be taken into account.  

"An efficient dispatching system needs to quickly rank a set of variables relevant to the industry: time, distance, load capacity, traffic, weather, perishability of items, and carrying capacity and then model it against previous data for similar delivery routes in order to dispatch efficiently and accurately estimate time of arrivals” says Keith Urquhart, Chief Technology Officer of Swift dispatch management software.

Here are 10 variables you should consider to create an efficient dispatching system:

How quickly does the job need to be dispatched?

Is it same day or does it need to be done in 60 minutes? Routing and dispatching can become extremely efficient when understanding the time sensitivity of a job.

How big is the load of the delivery?

Furniture, envelope or there might not be a load measurement for service based businesses. This impacts who can move items form A to B in your fleet.

How are the traffic conditions for the suggested route?

This is important for managing arrival expectations for your customer if traffic conditions are not normal and alternative routes need to be taken

Are the items perishable and require priority?

If a courier is carrying a pizza and a case of beer, the model should consider whether dispatching and assigning the pizza delivery first is more efficient than delivering the alcohol delivery second. The key calculation to consider is what is the perishability of the items being carried and set a multiple against certain items. Pizza might stay optimal hot for 20 minutes so if the system calculates the beer can be delivered first and pizza second all within 20 minutes then a directional distance smart route would then take priority.

Who is the fastest courier?

Before dispatching, your data can tell you who is quickest in the area. It might be because their vehicle is a bicycle in the middle of New York City and so the system should place higher value on bike messengers if they can carry the required load.

Who is the closest courier?

After ranking the fastest couriers it is then time to calculate who is nearest to pick up.

Which mode of transport do they have and can they carry this item?

You should do a detailed study about their procedure of dispatch; does their transport vary according to the goods that need to be dispatched? If so, then find out what kind of transport they use for different items and then rank vehicle multiples against the required load to be dispatched.

What is the current job capacity of nearby couriers or drivers?

If you are an on-demand delivery company then the dispatching system should identify who is the least busy in the area. Perhaps you set a maximum carrying capacity of 3 so the software needs to identify who is full and who is available. A transport dispatch system might have a carrying capacity of 1 person or a ride sharing app might set a limit of 3 persons if those people are travelling in the same direction.

Is there a driver moving in the same direction that could deliver faster?

Sometimes it is more efficient to move a good with a busier driver if they are moving in the same direction and all other parameters line up. This simple math can dramatically reduce your driver costs and maximise delivery margins.

Probability of another delivery job in that same area being received within 5 minutes based on previous data?

After some months of data collection, Swift can accurately calculate the the probability of an order being received in any location within the dispatching area. This becomes extremely important for assigning tasks in the same direction whilst utilising the carrying capacity of your fleet

 

Once jobs have been dispatched effectively, you can then use a smart delivery management software that tells your driver which jobs to complete first based on the above parameters. 

Have any questions about the above or how Swift can help improve your current dispatching system?

Get in touch with one of us today!

 

 

4 tips when building your own courier app

After starting a courier business the best business decision one can make to improve efficiencies, save costs and impress more customers is to build delivery management software to automate all of your manual delivery processes. But before you think about investing thousands in courier tracking app or fleet management technology consider these 5 things that will save you time and money

Look for delivery management software tools

Instead of spending time and money on building your own logistics software application, there are now many delivery management SaaS providers who will offer similar functionality for a fraction of the price. Write down what you need your software to do and approach all companies to see which is the best fit within your budget and feature requests. If most services can cater to 80% of your needs is it worth building your own software or is it better to save that money and allocate it towards marketing and other investments that will contribute towards your business delivery growth. On-demand delivery software is now becoming a part of the on-demand stack and it no longer makes sense to build your own delivery management software and courier apps.

Stay lean with V.1 functionality

A quick and easy way to know what you want is to make a list of the functionality of all of your competitor apps and then as a team go through each one and delete that features that are not 100% relevant to your business. By staying lean and launching your MVP (minimal viable product) you will save your company time and money and this will allow you to build only the most important features into your software. When we built version one of Swift, we made some big assumptions on features that we thought we needed. Features that would have blown out our budget by another $100,000 if we built them. Looking back, I am glad we focused on launching an MVP product as most of the assumed features would now be irrelevant to our delivery software needs.

If you have decided to build your own courier fleet software than it will be good to first build the core and important features of the application and then wait to add more features. Keep an eye on the market and see what features other courier services have added to their software to enhance their efficiencies and experience for their customers. To save even more money, look to see if you can integrate a delivery tracking tool with a simple delivery job assignment algorithm that you might be able to find on the internet.

Ensure Automated Capacity Utilisation

If your deliveries are time sensitive and have a tight delivery window (aka on-demand delivery), then make sure that your software can automatically utilise capacity on your network of drivers. You can utilise capacity by setting limits for orders that drivers can accept so the fleet is utilised efficiently and not one driver is stacked with too many jobs which slows everyone down. You can also utilise capacity by offering emergency jobs to drivers for higher compensation to bring more drivers onto the network during surges in demand. Stabilising the work load and incentivising backup drivers within your delivery fleet network will lead to improved customer satisfaction and good business and for a busy company the only way to successfully do this is to automate through software. Perhaps if you are starting out, look to partner with local on-demand delivery companies who you can call upon in the case of surges in demand.

Let the software make decisions for your drivers

If you really want to maximise the uptime of your delivery drivers then you should have your management software tell them which delivery to do in the exact order based on a number of parameters (distance, time due, traffic, smart routing, perishable vs non-perishable items) this will make the life of your couriers extremely easy, will ensure that all deliveries are made on time, and increase the volume of orders your fleet can fulfil per hour (incredibly important for wage earning fleets)

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9 things to consider when scaling a delivery business

With technology available to entrepreneurs these days, anyone can start a delivery company quite easily. Before we founded Swift, we started delivering beer on bikes for our first start up, www.liquorun.com. However, after the first month of hustle, we started to grow faster than expected. The demand for our service put our processes and systems (all manual at the time) under a lot of stress and we needed a clear strategy to scale our operation. The idea was to try and remove as many of the manual processes by implementing a delivery / fleet management systemised process.

Looking back, here are 9 things to consider that were incredibly important to scaling our delivery business

Dynamic Pricing

Paying a fixed fee per delivery did not always ensure reliability on our platform. Drivers would get picky over longer distanced jobs and it only works if you limit your delivery radius but then that limits your scale so we suggest a dynamic pricing structure to cover larger areas, compensate drivers and ensure reliability of deliveries to a larger audience.

This also applies with certain days or times of the day when you require driver supply and customer demand is outstripping driver supply, there needs to be the right compensation process in place otherwise customers might not come back if the platform is not reliable. So if you are looking to scale look at a pricing model that ensures drivers make a standard delivery wage per hour whilst covering them for longer distances travelled especially if they are contractors and not employees and then work on incentives based on performance, speed, and customer satisfaction ratings.

Driver Hiring

This can bog your team down looking through delivery driver applications if you don’t create an automated hiring process. Think about the questions you are asking your drivers when you interview them and see if these same questions can be answered via a digital form or sign up page on your website to save you hours interviewing candidates.

Use checkr for automated background screening if you are in the US

Allow first time couriers a chance to do 3 deliveries on trial after they pass all the initial screening. If they get a high delivery performance then allow them to work full time.

Ask your experienced drivers to train the new driver for 1 hour and compensate them with training incentives. By decentralising and outsourcing your human resources to your experienced driver fleet enables you to scale fast and something Lyft has been doing for years keeping their HQ a little leaner.

Always manage a balance between enough delivery drivers being needed for each shift and expected delivery demand otherwise driver churn or customer churn will increase if the balance is managed correctly. Our Swift software solved a lot of these problems

Automate Communication

Communication is the key to any successful business however with delivery it becomes even more important. Every customer wants to know where their delivery is at all times so they can plan their day around it. Gone are the days where they call an expensive call centre up to find out the status of delivery. Use delivery management software to communicate in real-time the status of your customers delivery so they never need to call your support team. This will save you thousands in customer support overheads

Become data driven

Don’t make decisions based on assumptions. Collect data for every part of your delivery business and then let that data tell you what decision to make. How many orders will be expected today and do you have enough drivers? How can you better position your drivers when there is high demand e.g. a pizza shop peak delivery window would be 5pm - 8pm and then you can plan to slowly send drivers home.

Have a backup plan when it gets busy

Planning and prioritising is not enough, you also need to think about your backup and emergency plans when all of your drivers are busy: Can you have a select number of drivers on call for a higher delivery fee on a Friday night? What about when your customer is not at home is there a quicker way for your driver to call your customer? Every driver will need a courier app on their phone so they can make quick actions to communicate with the customer and get smart routed directions during busy times. If you continue to use paper print outs for  delivery jobs, then your drivers will waste significant time going through each sheet, then entering phone numbers and google map directions manually all while food might be getting cold.

Decide on best delivery vehicle for your product and city

Maximise driver efficiency you need to understand what is the quickest way to move your product through a city. How is parking in your chosen areas? How big are you parcels? Most messengers are on bikes in NYC, scooters or cars in parts of San Francisco and Sydney and cars or vans are ok in areas of Melbourne, Australia. Think again if your business is on-demand furniture in New York City because there will be limited parking, traffic will slow you down and dispatching large bulky items won’t make for a sustainable business model. Perhaps you deliver all sizes and shapes, well make sure the delivery software you build or choose to use can identify which drivers to dispatch which deliveries to.

Control performance

Your drivers are your brand and they need to be managed like an army corporal manages his troops. Every customer should be automatically sent an SMS or email to be asked to rate their experience. Drivers’ should be rated internally based on their response rates, speed, items per hour, customer rating, delivery issues and lateness.

Managing Customer Relations

A well-managed business should always give importance to their customers; their opinion, demand and enquiries should be considered valuable for your business to grow. Look to use a live chat tool like olark so customers can have access to a real human in case of emergencies. This gives them piece of mind and will remove their delivery anxiety. Allow customers to communicate directly with your driver to increase the chances of a fast delivery completion.

Manage Delivery Expectations

Can you deliver within 60 minutes or is it going to be a bit longer? How can you accurately quote an estimated time of arrival? Manage your customer expectations early with an SMS notification to outline a delivery window. As you collect more data this delivery window will become more accurate based on the parameters you set: time of day, weather, driver speed, parcel size, delivery pipeline, driver supply, traffic, previous routes, distance etc.

 

Logistics management software systems like Swift can fortunately do all of the above to help you scale your delivery businesses. We built the software to help Liquorun.com scale from 1 suburb to hundreds of suburbs so get in touch with us today to learn more about how we can help

Dominos delivery tracking app now a reality for all local pizza shops

Domino's pizza claims it will be the first company worldwide to allow customers to track pizza deliveries on their smartphones, tablets, and smart TVs, according to WSJ.

"In the delivery business, it’s a dark spot," Don Meij, CEO of Domino's Australia, toldWSJ. "Now, it’ll be fully disclosed and transparent."

Dominos pizza will apply that logic to a new app it plans to roll out this summer that lets users track their delivery driver's progress to their home,

For most local pizza shop owners, delivery would have continued to be a dark spot, up until Monday, when, local delivery software start-up - www.getswift.co launched their delivery management software that enables any business that delivers to offer real-time delivery tracking of their items. Quite quickly you might just see every pizza shop in your area offering Uber-like pizza delivery tracking as Swift is now positioning themselves as eliminating the delivery anxiety gap for all businesses who deliver.

“Missed delivery is costly and a painful logistics experience for both the consumer and the delivery company, yet majority of companies in this multi-billion dollar industry don’t even know where their fleet is in real time. There seems to be some key technology missing here to create exponential efficiencies.” said Joel Macdonald co-founder and CEO of Swift, a local Melbourne start up that started out delivering beer on scooters in the eastern suburbs of Melbourne.

“It now it no longer makes sense for delivery companies to waste time and money on building their own delivery systems and courier apps. Swift empowers businesses who manage their own delivery fulfilment to transform their very costly manual processes into a powerful competitive  advantage, from lowering costs, and reducing missed deliveries to maximising delivery driver uptime and increasing the end user delivery experience through Uber-like parcel tracking.

Swift are being described as the “Shopify for delivery management” yet Mr. Macdonald is quick to rationalise that such a statement is nothing more than “a simple way to explain what we do. Our core focus right now is developing the software and scaling our customer acquisition strategy to one day replace the phone lines, scanners, two way radios and job sheet print outs that majority of carriers are still using”

It has been a busy 12 months for Swift after signing a multi-million dollar deal with one of America’s largest e-commerce retailers and now gaining a lot of traction in the US for their SaaS platform.

“We have been fortunate enough to utilise the US network of our early stage investor, BlueChilli. We have since added Bane Hunter as an advisor to our team. Bane has been instrumental in helping negotiate our most notable milestones to date and is heading up BlueChilli’s Global expansion and strategy. Having seen Bane in action with other companies as well as the exceptionally quick value he has brought to Swift, he is an absolute money making machine and BlueChilli's secret weapon.” CEO Joel Macdonald said

Start your free trial today - www.getswift.co

Swift raises $675,000 in Angel Round

July 01, 2015

Swift raises $675K Angel Round to Accelerate Product Development in APAC and Continue Expansion in the US.

Intelligent Delivery Management Software Transforms from Cost Center into eCommerce Competitive Advantage for Business Owners  

SYDNEY – July 01, 2015 – Swift, the leading logistics management software platform for delivery businesses, today  announced it has raised a $675K investment round from BlackSheep Capital and BlueChilli Venture Fund. Swift will use the funds  for further product development in APAC and to continue its rapid growth into the United States. The  Swift Intelligent Fleet Management Platform  empowers businesses who manage their own delivery fulfilment to transform the very costly manual processes into a powerful competitive  advantage, from lowering costs, and reducing missed deliveries to maximising delivery driver uptime and increasing the end user delivery experience.

Delivery Management – the final hurdle for Logistics

While powerful online ordering tools and frictionless payment solutions exist today, last mile delivery management remains  a major challenge for retailers to overcome and fully capitalise on their online presence.  Today a global push towards seamless and affordable ways to manage and track goods  delivery, yet today the majority of companies don’t even know where their fleet is in real time or are able to notify the receiver when a delivery is 15 minutes away. Missed delivery is costly for merchants and consistently painful for end users.

An industry built on two way radio, scanners and paper print outs is extremely inefficient and up until now has been expensive to manage drivers and reduce missed deliveries without investing thousands in better technology.

Swift has built a sophisticated logistics management platform that gives management control over their delivery fleet, automates task assignments with a proprietary batching algorithm and communicates directly with the receiver to reduce driver wait time so they can fulfil more deliveries. Business owners who have their own delivery fleet can now make smarter decisions with their delivery operation and provide a superior real-time delivery service to their end user without having to invest thousands in technology.

"We are absolutely thrilled to have the backing of the biggest early stage venture funds in the country as we believe it no longer makes economical sense for companies to build their own delivery management software or courier apps when they can use Swift for a small monthly fee" said Joel Macdonald, Swift co-founder and CEO. "So now, you have the next Uber for X project potentially being powered by Swift technology or imagine finally tracking your Australia Post parcel on a real-time map and never missing another delivery again."

"We see our product to become an integral part of the on-demand stack and invite any retailer who delivers to come speak to us to see how we can make their life and their customer lives easier”

Swift's smart delivery platform allows retailers to increase customer retention, reduce missed delivery, manage poor performing delivery experiences, collect an abundance on data to create further efficiencies with their operation and in doing so reducing staffing and management costs.

www.getswift.co

5 Reasons to use Swift as your Delivery Management Software

On-Demand delivery is becoming one of the biggest consumer behaviour trends in recent years and the expectation for seamless and transparent delivery services have now risen. Providing a critical platform service as part of the on-demand stack is where Swift fits in this growing trend. Apart from the fact that we are helping thousands of merchants grow their revenues by up to 35% and retention rates by 15%, the Swift delivery management system also leads to huge efficiency gains in operations, driver up time, delivery batching and routing.

Swift is a SaaS-based delivery management solution, that can be adopted by businesses to manage the delivery processes and driver fleet in real-time. 

Here are the top 6 reasons you should choose Swift:

1. Real time fleet tracking

Swift comes with integrated Google Maps API in both the Admin Panel and Driver-side App. With the help of that GPS system, you can now track the real-time location and movements of your drivers. The dashboard is also equipped with features to automatically record their travelling time, distance, pick up and drop off location and driver feedback.

2. Easily assign and manage orders

Swift is integrated with many 3rd party systems that you are probably already using.  There is also an easy API you are assigned as part of your sign up process which you can plug into your system to automate order flow. Our sophisticated batching algorithm ensures the most appropriate driver gets assigned the job.

3. Better Relationship with you Customers (Analytics)

Swift accumulates and processes data which is received from the orders and drivers to give a bird’s eye view of daily/weekly/monthly/quarterly/annual performance of your delivery operation. The analytics and report generation feature on the Admin Panel helps you to monitor the entire fleet as well as a driver performance. You can also gather information on your customers and customise your product and/or service offering for them to improve loyalty and retention rates

4. Manage your deliveries from wherever you are

The beauty of Swift is, that you can now manage your deliveries from wherever you are. Swift is a web-based Admin Panel so you can easily access the software on multiple devices like PC, laptop, ipad, tablet and smartphones.

5. Reduce Staffing Overheads

Watch the customer enquiries drop once you introduce real-time tracking and notifications into your delivery operations. Some merchants are reporting up to 75% in reduction of customers calling in and asking where their delivery is. What does this mean for your staffing overhead? For cents for delivery you could replace a team member and better spend that money on growing your delivery business


Want to know more or speak to a smart human? Contact us now at info@getswift.co

5 Tips for On-Demand Delivery Start Ups

Give customers what they want, exactly when they want it!!! This is the startup formula that has gripped a generation of new budding entrepreneurs. On-demand delivery startups are ready to meet every need, from groceries to cleaning, cookies to clothes, mattress to even marijuana (if it’s legal). People want to have the ease of getting the things they want, right at their doorstep and the companies who win are the ones who will develop robust delivery management systems. If you are just starting out or even if you have been delivering for a while, here are few tips for an on-demand delivery start up to consider.

    •    Analyze the proposed delivery area: If your delivery area is sparsely populated, then you can never generate large volume from the area. Further, analyse the product you wish to deliver against the delivery area population density. The delivery area has to be densely populated with heavy demand for the service otherwise the model will break down and driver churn will increase. Postmates.com generate huge volumes for their courier fleet by offering delivery of anything. They leverage their database ensuring that someone might need food delivery now, and then some clothes to be delivered tomorrow. Think about the Peter Thiel’s toothbrush analogy for start ups- Could most customers use your product at least twice a day? If not then how are you going to ensure delivery drivers time are being maximised by staying online on your delivery platform? 

    •    Be data driven: Knowing customers' purchase behaviours at any given time or day is empowering in an age when most on-demand startups don't house their own inventory. Food delivery in Manhattan, has a heavy influx of requests around 5 pm. Does your delivery management software help you analyse this data? Does it help you automatically position your system and drivers accordingly to rapidly respond to demand.  

    •    Automate supply / demand management: At times during the day there is going to be the challenge of too many drivers and not enough orders or vice versa. To get ahead and provide absolute reliability you will need to think about adding delivery management software to your on-demand stack which would allow you to automate the supply and demand management, automate job assignment, communicate automatically with customers accurate delivery ETAs so they can also track their driver when the driver is online and in motion of the delivery. Upon every order you need to have a system in place to manage customer expectations on if drivers are available and when a realistic delivery window will occur.

    •    Ensure proper compensation for your drivers: Make sure that you properly compensate your fleet of delivery drivers for their work. Giving the right compensation for their time and distance travelled will maximise sufficient reliability on your delivery software platform. Don’t be afraid to charge your customer more during peak periods, they would prefer a choice to still use the service rather than telling them service is unavailable at that current price. If service is not available then you give them no option to or trust for them to come back and order delivery again.

    •    Maximize efficiencies and driver uptime through software: Use fleet management software to maximize efficiencies and driver uptime. Make sure your drivers have an app to accept orders and be tracked in real-time. How quickly can they call the customer if they are lost or not home? Gone are the days when delivery drivers need to rely on paper print outs. With driver apps, your couriers can now know the smartest route for the 4 deliveries in their car. As you scale you will need to remove the manual processes of job assignment, logistics management, driver performance through robust courier apps and logistics software otherwise you will remain working "in the business" and not "on the business" which will slow you down when others are scaling rapidly.

Remember people will always choose a delivery service that is reliable, responsive to demand and is concerned about customer satisfaction. Similarly even if you act as a middleman between a company, customer, and drivers, to ensure efficiency and satisfaction in your service you will need to automate our systems through delivery software and courier apps. Ask yourself, is this worth building myself or should I look at a fleet management tool, app or software that will save me money and enable me to allocate that money on acquiring more customers! 

At Swift, our vision is to help the world deliver better. Please reach out and tell us about your delivery challenges. One of our experienced staff would be more than happy to offer any free advice and suggestions to help you.

 


This Aussie has packed up and headed for NYC to chase his startup dream

ALEX HEBER

Joel Macdonald has packed up his life and moved to New York City, chasing the startup unicorn dream.

former pro AFL player, Macdonald’s logistics startup shifted from crowdsourced booze delivery to a logistics management platform.

Liquorun, the startup’s original name, was launched to test and build out Macdonald’s software, Swift, which he is now white-labelling and licencing out.

“We started out just delivering beer on bikes,” he said. Now his team built out a logistics management platform which automates the last mile delivery process.

Swift signed a contract, worth more than $1 million over 24 months, with a big US ecommerce company. While Macdonald would not confirm which one, Business Insider has previously reported it was thought to be Instacart, the US online grocery giant.

“We’ve expanded into the States for that 24 month, million dollar contract with an e-commerce business,” Macdonald told Business Insider. The team is also fulfilling deliveries for that company, based in New York, on a trial basis as it irons out the kinks in its model.

The deal came about when one of the billion dollar company’s partnership guys sent a “cold email” from a Hotmail account to Swift. Macdonald said he had to sign a non-disclosure agreement before the parties could talk.

“We spent months negotiating the contract and setting up the infrastructure to ensure a smooth 90-day trial with them,” he said.

As for who it could be, Instacart is the front-runner, but Amazon, Google, Macys and Bloomingdales have all reportedly been considering on-demand delivery.

“It no longer makes sense for these guys to build out their own delivery system,” he said. “They can allocate those funds towards customer acquisition.”

It also means small business owners can offer a similar, real-time delivery system which until now, has only been something which larger companies could do. So a small pizza shop owner could offer a similar real-time tracking service as Domino’s.

With on-demand delivery fast becoming a consumer expectation, it’s no longer good enough for Australia Post or online retailers to say a package will arrive between nine-and-five some time next week.

It’s also something investors are starting to back. Swift has just raised another $675,000 from Blacksheep Capital and BlueChilli Venture fund to expand its US business and push into Asia.

“We didn’t want to over-raise and dilute ourselves at this point in time,” he said, adding if several more retailers are signed up the startup will look to raise a larger series A round.

Macdonald’s software model is much more scaleable then the physical deliveries concept. Macdonald said the traction is also much faster which has been reflected in the company’s latest valuation, nudging $10 million.

“Since we’ve signed the contact it’s probably taken the valuation about 800%,” he said. “The company will be profitable within six to 12 months with this new software which has really healthy margins.”

But logistics is a tough, high volume game with low margins, which means Swift will have to focus on the biggest opportunities with the most profit. It’s something Macdonald and his team did when the decision to put Liqorun on hold was made.

“The biggest business for us has always been Swift,” he said.

But Liquorun isn’t dead in the water just yet. Macdonald says it “will be back” and he’s been approached by three companies to consider an acquisition.

“There’s been three approaches, two offers on the table, one from a US company, one from an Australian company,” he said.

Swift’s development team will remain in Australia so the company can take advantage of R&D grants and tax concessions.

“We’ll build our headquarters in New York, it’s the heart of delivery, it’s we’re we always wanted to be, we’re probably here a bit early but I’d rather get over here and work it out later,” he said.

 

About Swift

What is Swift?
Swift is delivery management solution that helps business owners around the world assign, manage and and track deliveries, communicate with their drivers and customers, and rapidly scale their delivery operations. Swift’s modern suite of offerings includes a powerful web-based dispatcher and reporting dashboard, intuitive iOS/Android mobile apps for drivers, automatic customer notifications with real-time tracking, and robust APIs to support any type of integration.

Will Swift work well for my business?
If your business involves making deliveries and managing a fleet of drivers, we can help streamline your operations. Swift has been optimized specifically for high-volume, high-velocity delivery operations and excels in both on-demand and scheduled use cases.

How much does Swift cost?
We believe you should only pay for the value you derive from our software. Because of this, we don’t charge for setup, training, or integrations, and we don’t limit the number of drivers or dispatchers associated with your account. Instead, we bill based on the number of pickup and delivery jobs you complete each month. We also scale with you. As your delivery volume increases, you can look forward to a discounted per-job rate to reduce your marginal costs. 

How many people can use Swift at a time?
As many as you need! Since we bill on a per-job basis, feel free to add as many drivers and dispatchers as you need at no additional cost.

Do you have drivers that I can use?
We will be providing a service where you can book drivers in real-time. We have partnerships with many local companies who would love to speak to you! Contact us for more information.

Do you have route optimisation?
We are working on this at the moment. Our batching algorithm is available and this is the first step in optimising routes. Drivers get assigned jobs based on a number of rules such as, is the job going in the same direction, how much load can the driver carry, what is the driver’s current capacity, if the driver has a good performer and if he deserves priority over other drivers. Our batching algorithm completely removes the business owner from needing to batch jobs, however you can also manually assign jobs from your merchant map interface.

How do you calculate ETAs?
We calculate ETAs (or estimated times of arrival) by using a variety of inputs including: speed limits, recommended speeds, historical speeds, traffic data, and a driver’s real-time status and location. By comparing predictions about what should be with what’s actually happening in the field, we’re able to estimate arrival times with a high degree of precision.

Does Swift work outside of the US?
Yes. We have customers in over 20 locations. Swift only requires web connectivity and the ability to send out SMS notifications. Therefore, it works best in areas where telecommunications networks are robust and reliable. If you’re unsure whether Swift will work for you, send us an email!

Are you white label solution?
Your management portal will be branded Swift but everything customer facing will be branded with your logo

Do you have an API?
Yes, the Swift API lets you perform common dashboard actions, such as creating and assigning jobs to drivers via a secure API call request. You will have your own unique API key for your business once you sign up that can connect to your platform and other 3rd party operators. Please see our API documentation for more information.

Do you track drivers when they’re offline?
Swift does not access, collect, or store any information about drivers when they are off-duty or offline.

Will my drivers need their own phones?
Yes, drivers will need Android or iOS phones with active data plans in order to use Swift. Some of our clients supply their drivers with smartphones, and others reimburse their drivers for data usage. Let us know if you need help determining the best option for your business.

Can I collect signatures upon delivery?
Absolutely! Signature and photo capture are available within the driver app to make proof of delivery a breeze.

Swift Officially Launches Delivery Management Service

It has been a busy 12 months for Swift.


The company expanded its delivery operation into Melbourne, Sydney, Brisbane and the new year saw the company expand into New York after signing a 24 month contract with a billion dollar e-commerce retailer (who can not be named at this point in time)

As Swift continues to evolve, the company has just announced that the platform has evolved into a delivery management software platform first and a delivery fulfilment platform second to enable merchants around the globe to improve their delivery operation and customer experience.

The software that was used to manage a multi city, multi timezone and multi country on-demand logistics operation by Swift will now give business an affordable way to:

  • Manage their fleet with their own iOS and Android courier app
  • Connect their unique API into the system they are already using
  • Notify customers in real-time via SMS
  • Uber-like delivery tracking
  • Demand predictor
  • Integrations with services most businesses are already using
  • Add multiple locations/zones so drivers can stick to a certain zone for a shift. Perfect for rapid scale, franchise and/or decentralised warehouse delivery models like Instacart.comLiquorun.comPostmates.com
  • Demand heat map of your locations (great feedback for local marketing efforts or room for improvements)
  • Real-time job predictor for your drivers and where to position themselves
  • The system sends SMS notifications to your customers: order received, order accepted by driver, order picked up by driver, order completed, feedback SMS to encourage a 5 star rating which then averages out so a driver will know what his rating out of 5.0 is. Helps to maintain the quality of drivers and also if they are paid on commission then they strive to keep it at 5.0 as jobs can be prioritised (through our order assignment algorithm) to the highest rated drivers first
  • In-depth delivery reports on driver performance and ratings, driver deliveries (great for paying drivers each week), driver delivery speed, delivery areas, customer details, order history reporting
  • Database management
  • Manually or automatically have jobs assigned to drivers based on their proximity to pick up, direction he is heading, his performance to reward good drivers with priority, and his carrying capacity

If you are interested in improving your local delivery operations, we’d love to help so feel free to reach out to us today: contact us 

You can also try our software for free at getswift.co 

Why Delivery Management Software is Good for Business?

Delivery Management software is a system that automatically manages the scheduling of deliveries for your business. It integrates with the multi transport and multi driver scheduling and is capable enough to schedule depending on customer end points and pre-defined delivery windows.

Delivery Scheduling Software permits its users to schedule full or part orders and also enables you to set the order of delivery.

We know that small and medium size businesses face the urgency to deliver on consumer increasing expectations. Scrutinising the data across the hundreds of thousands of deliveries is a very hectic and manual process, but by streamlining these processes you can convert your efforts into cost savings, productivity and profit. In a world now where Smart phones rule, responsive mobile courier apps and dispatching software are paramount to a 21st century delivery operation. 

Here are some of the key reasons why many businesses are using delivery management software for managing their operations:

For living up to the Customer Expectations

With the increase in customer expectation of real-time delivery update transparency, now requires every business who move items or people from A to B to meet this demand. Delivery management software is becoming a vital tool in the delivery stack and for an affordable price is helping hundreds of businesses; from start-ups to big companies meet that consumer expectations all while by decreasing operational costs through an automated and streamlined delivery software system.

Efficient Communication

In a normal manual case, the time required by an employee to take an individual order, document it, pass it on to the driver, communicate back to the customer and follow up on an order comes to an average of 5-7 lag time per order. And with every entity in the chain, there is a greater risk of miscommunication.  The delivery management software helps to reduce the time for handling an order and it also lowers the risk of miscommunication thereby ensuring a better customer experience. With this software your drivers can know what they are delivering and where they are delivering in an instant and contact the appropriate channels by pushing 1 contact button (and not 9 cell phone key pad numbers) if they require assistance.

Increase Productivity

Another disadvantage with current manual processes that many delivery businesses face is that it leaves room for a self reporting error. It doesn’t matter if you pay your drivers per hour, reimburse them for mileage while they’re on the job, or have some other arrangement, you will have to have knowledge of their driving costs and this takes time to report without the correct system in place. In the case of most of the small businesses, the drivers are asked to do a self report by writing down their mileage at the beginning and end of a shift. This might leave you to deal with extravagant spending and misinformed data for forecasting and budgeting. The tracking in your driver application on their smart phone can gather data that can keep you updated on the timely insights about individual and team performance, and lets you to compensate your drivers more precisely and with absolute ease 

Let's face it, traditional delivery management will cost you more, and contribute to huge losses in operational productivity. but, with delivery management software like Swift, you can gain effective and efficient management control over your delivery fleet, save thousands in overheads and all while making the customer experience amazing in comparison to what your competitors are offering.

These two Melbourne start-ups have teamed up to deliver your groceries within the hour

From Anthill Online (Gerald Ainomugisha)

On-demand delivery service Swift has announced a new partnership with online grocer Grocery Butler.

The two Melbourne based start-ups have teamed up in an effort to improve the convenience of grocery shopping, allowing customers to order groceries online and have them delivered within the hour.

Grocery Butler Managing Director, Michael Parthenides, said both companies are excited to deliver value to the consumer in comparison to current grocery delivery options in Australia.

“We are all about speed and convenience,” he stated. “The alliance with Swift will enable us to expand into new territories, and that means more people can experience the benefits of our 60 minute grocery delivery service.”

The service is currently available in Melbourne, Sydney and Brisbane with national operation set to follow in the near future.

How exactly did this partnership come to be?

Swift founder and CEO Joel Macdonald revealed to Anthill that they were actually introduced via a mutual contact. Grocery Butler had just launched and Swift was looking to test out grocery delivery to create a grocery on-demand data play/case study for larger retailers.

“It made more sense to partner with Grocery Butler so that we could maintain our urban logistics focus whilst Grocery Butler focused on products, pricing, marketing and grocery retail partnerships,” he told us.

Joel further revealed that they meet every week to continue to improve the system and the service to their customers – from better delivery estimate improvements to faster in-store shopping to last mile fulfilment routing, he says data is collected and everything is constantly being refined.

What does this partnership mean for e-commerce in Australia as a whole?

Joel said the newfound partnership is a good way to create much needed competition in a sector dominated by retail giants. “We offer an innovative and convenient service that ultimately brings work back into the local community.”

“We believe pureplay e-commerce is dying. Everyone wants online orders delivered faster and at a cheaper rate. This has been the trend for years and will remain the trend,” he said.

“The future of e-commerce will see bricks and mortar stores become the dispatch warehouses. This partnership highlights that fast response to demand at an affordable price, which can only be achieved with retail store warehouse dispatching.”

Joel explained that in the last five years traditional retailers have begun to increase their digital footprints and discovered that their bricks and mortar stores can also be utilised as incredibly flexible and robust dispatch warehouses and in doing so have increased their shareholder value higher compared to their pure-play ecommerce competitors.

“The emergence of click-and-collect software is allowing retailers to bridge the online/offline convenience gap and distribution to the customer is becoming faster from a network of the local ‘dispatch’ stores,” he remarked.

“Combine these dispatch points with a flexible and responsive local delivery fleet and the future of ecommerce logistics is beginning to emerge!”