Customer story   

Best Deliveries gets efficient, delights customers, & scales up 

Courier, 3PL

Challenge

Get faster while cutting costs and expanding capacity

Best Deliveries is a leading fast-food delivery courier service in Los Angeles. But it was running on manual. “We had full-time staff dispatching and managing phone calls, text messages, emails and it was completely inefficient and expensive to the business,” Best Deliveries said. Clients also had to call or email to place a booking, jobs were dispatched via phone and text, and there was no consistent way of measuring customer satisfaction, or even knowing where drivers were located at any given time. They wanted to grow fast and expand delivery volume, but didn’t have the technology and infrastructure to do so.

Solution

Automatic Dispatch, Driver Tracking, & Customer Data

GetSwift’s solved the problems, one by one. First off, the courier added GetSwift’s white-labeled booking portal, so that jobs could automatically get entered into the queue, saving staff time. GetSwift also added automatic dispatching and easy driver apps, which allowed drivers to start their jobs faster. 

“GetSwift enabled us to cut a huge amount of costs and increase efficiencies and performance across the whole operation.”

It didn’t stop there. For the first time, Best Deliveries could track driver location in real time and evaluate their performance. “Now we have a visual and automated way to dispatch smarter to our drivers in real-time and their capacity per hour has increased,” Best Deliveries said. Handlers love it too because it lets them see all their upcoming jobs from one screen.

Best Deliveries also started getting customer feedback via SMS feedback forms after a job was completed, which allowed them to fix problems immediately and view the business intelligence they need to improve their marketing.

Results

Fast Growth 

Best Deliveries saw results across the board. Here are some of the major results:

  • Customer complaints decreased thanks to the live delivery tracking sent to the customer and the business.
  • Faster delivery times. 
  • Fewer late deliveries and errors leading to higher levels of customer satisfaction (this is monitored via SMS customer feedback forms).
  • Revenue went up. After one one year with GetSwift, Best Deliveries increased bookings by 28 percent.
  • Deliver capacity increased. Completed deliveries jumped by 43 percent.

At A Glance

Best Deliveries is a Los Angeles-based express courier service focused on food delivery 

The courier was using the old school way of dispatching (text message, WhatsApp and telephone) and was having trouble scaling up.

Added GetSwift features like automatic job booking, real-time driver tracking, and automatic customer notifications to get way more efficient. 

Within one year, completed deliveries increased by 43 percent.

At A Glance

Best Deliveries is a Los Angeles-based express courier service focused on food delivery 

The courier was using the old school way of dispatching (text message, WhatsApp and telephone) and was having trouble scaling up.

Added GetSwift features like automatic job booking, real-time driver tracking, and automatic customer notifications to get way more efficient. 

Within one year, completed deliveries increased by 43 percent.

Challenge

Get faster while cutting costs and expanding capacity

Best Deliveries is a leading fast-food delivery courier service in Los Angeles. But it was running on manual. “We had full-time staff dispatching and managing phone calls, text messages, emails and it was completely inefficient and expensive to the business,” Best Deliveries said. Clients also had to call or email to place a booking, jobs were dispatched via phone and text, and there was no consistent way of measuring customer satisfaction, or even knowing where drivers were located at any given time. They wanted to grow fast and expand delivery volume, but didn’t have the technology and infrastructure to do so.

Solution

Automatic Dispatch, Driver Tracking, & Customer Data

GetSwift’s solved the problems, one by one. First off, the courier added GetSwift’s white-labeled booking portal, so that jobs could automatically get entered into the queue, saving staff time. GetSwift also added automatic dispatching and easy driver apps, which allowed drivers to start their jobs faster. 

“GetSwift enabled us to cut a huge amount of costs and increase efficiencies and performance across the whole operation.”

It didn’t stop there. For the first time, Best Deliveries could track driver location in real time and evaluate their performance. “Now we have a visual and automated way to dispatch smarter to our drivers in real-time and their capacity per hour has increased,” Best Deliveries said. Handlers love it too because it lets them see all their upcoming jobs from one screen.

Best Deliveries also started getting customer feedback via SMS feedback forms after a job was completed, which allowed them to fix problems immediately and view the business intelligence they need to improve their marketing.

Results

Fast Growth 

Best Deliveries saw results across the board. Here are some of the major results:

  • Customer complaints decreased thanks to the live delivery tracking sent to the customer and the business.
  • Faster delivery times. 
  • Fewer late deliveries and errors leading to higher levels of customer satisfaction (this is monitored via SMS customer feedback forms).
  • Revenue went up. After one one year with GetSwift, Best Deliveries increased bookings by 28 percent.
  • Deliver capacity increased. Completed deliveries jumped by 43 percent.
28%

Increase in client
bookings 

43%

Increase in deliveries
in 1 year 

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