Over the past few years, the business of local delivery has been increasing steadily as companies continue to push to compete with corporations like Amazon and Walmart. Restaurants have been some of the biggest contributors, with grocery stores not far behind. However, no matter your industry, the recent coronavirus outbreak has made it more important than ever to be able to reach your customers outside of your place of business. We’re going to explore how this recent epidemic is changing the face of local delivery and what you can do if your business is struggling to keep up. Here are just a few ways that coronavirus is having a big impact on the local delivery business:
Demand for local delivery has understandably skyrocketed. Delivery volume on GetSwift’s platform increased by 130% after social distancing began in the US. While demand is on the rise in just about every sector, no other industry has seen a bigger impact so far than the grocery business. According to a recent article, grocery delivery is seeing the biggest boost. In fact, in the last month alone, downloads for Instacart increased by over 200%. Unlike restaurants, most grocery stores haven’t actually shut their doors. So, what is the reason for the sharp increase in online ordering?
There are likely several reasons why people are choosing to shop from their phones instead of going to the store. First, people are frustrated with experiencing empty shelves and long checkout lines. They are spending more time going from store to store trying to find what they need. And, some people don’t have the time to be able to go to the store when they have children home from school. So much emphasis has been put on “maintaining a distance” and “self-quarantine” for those who are at-risk, that many people have really started to heed the warnings. This means the grocery delivery business will continue to thrive until stores can keep up with stocking the shelves and people feel comfortable about leaving their homes again.
Rise of No-Contact Deliveries
Another way that the coronavirus has impacted deliveries of all kinds is the rise of “no-contact deliveries”. Because there is even a concern that delivery personnel could transmit the virus (or get it from those whom they are delivering to) many companies are choosing to offer options that allow the receiver to designate a place where their delivery can be left without having to actually make contact with the delivery person. DoorDash is one of the latest to alter their delivery practices to meet the growing concern over the transmission of the Coronavirus through delivery services. They recently changed their default delivery option to “no contact” — although customers still have the option to change it.
Similar in purpose to no-contact deliveries is the rise of curbside deliveries. This allows patrons to stay in their vehicle while their order is delivered to them. This is a popular and convenient option for people wishing for a meal from their favorite restaurant but not wanting to wait for a third-party delivery service to bring it to their home.
Not every business was prepared to meet the exploding demand for take-out and home delivery, but many are jumping in to do what they can as quickly as possible. With mandatory closures in place, businesses must have other outlets to make a dime otherwise they may risk having to close for good. Expect to see home delivery, takeout, and curbside delivery expand into other areas beyond food and beverage. In fact, if you have a favorite place of business that you’d like to purchase from, you might want to contact them ahead of time to see if they can fill your request even if their doors are closed to customers.
Get Help From GetSwift
Is your business having trouble keeping up with the demand for delivery? GetSwift can provide you with innovative technology that can help you automate dispatching, optimize driving routes, and keep in touch with your customers. There’s never been a better time to excel at delivery. Putting the right things in place now can help you get through this difficult time and set your business up for long-lasting success. Contact a member of our team today to learn how our delivery software can help you keep up with the pace of local delivery.
To say that the business of delivering goods is expanding is a huge understatement. The steady rise of e-commerce and the surge of home delivery for everything from lipstick to lobsters have made the need for delivery businesses greater than ever. And many people have jumped in to fill the need, although some are certainly more successful than others.
In today’s post from GetSwift, we want to discuss what it takes to rise and conquer in an arena that’s becoming more and more crowded with players who want to take advantage of the opportunities available to them. We’ll also show you how one company has been able to grow its business and expand into far-reaching areas of the globe with the help of GetSwifts delivery tracking software. Keep reading to learn more.
Many would say the ever-expanding delivery business really started to take off when Amazon offered to deliver nearly every order within two days or less. Since then, the bar has been raised over and over again to where Amazon currently offers Prime Now delivery, a service where customers in over 50 cities world-wide can receive their order within one or two hours.
As businesses are forced to compete with the shopping giant, as well as each other, they’ve found ways to meet the moving target that is customer expectation. You can now order everything you need for a relaxing night in, including your dinner, your alcohol, and your cannabis, and have it delivered right to your door within hours, if not minutes.
As companies struggle to meet expanding expectations, they’ll need to find tools that can help them plan, track, and give them an edge over the competition. The delivery tracking software from GetSwift is one such tool that can help. With features to help businesses find the best routes, track deliveries in real-time, and provide a platform for communicating with drivers and customers alike, it’s becoming a must-have for anyone who wants to make it in this crazy business.
How GetSwift is Helping Heineken Expand
When beverage giant Heineken recently decided to expand into the Philippines, they encountered some big challenges. The busy, intertwining streets of the area made it difficult to adhere to their promise of offering local beer delivery within an hour. With so many paths to choose, they needed help to find the routes that would allow them to deliver as promised.
Heineken chose to partner with GetSwift for their state-of-the-art routing system that could help them navigate the streets and optimize their routes. Not only did the software provide the solution they were looking for, but it also helped them in several other key areas including dispatching and real-time driver tracking.
One of the biggest benefits came from being able to interact with customers on each order. For instance, the GetSwift platform allows Heineken to get instant feedback and track customer satisfaction. This provides them with vital information that they can use to investigate problems and course-correct before hearing about it days, weeks, or months down the road.
Choosing to work with GetSwift was a good decision for Heineken, and it could be good for your business as well. If you want to read the entire Heineken/GetSwift story, you can read it in its entirety here, in this story from Foodbev Media.
Learn How GetSwift Can Help You Deliver Results
GetSwift is an industry leader with a passion for transforming logistics on a global scale. Over the years we’ve expanded to help people in over 70 industries, in more than 70 different countries. But, if you’re part of a small business, don’t let these numbers intimidate you. No matter how big or how small your business is and no matter what challenges you face, you can benefit from our delivery management software.
Save time and money by letting our software assign the right person for the job. Driver dispatching can be a full-time job for an entire department of people, but it doesn’t have to be. Streamline your dispatching by using our software to choose drivers for you based on metrics that you assign such as distance, availability, load capacity and more. Before you know it, you’ll be getting more done in less time.
Finding the right routes for your drivers increases your overall productivity. Route optimization means shorter drive times, reduced cost for gas and maintenance, more deliveries, fewer drivers, and happy customers. With all of these benefits, why wouldn’t you want to make sure you’re sending your drivers down the right road?
Real-Time Driver Tracking
With our delivery management software, you can track the current location of a driver, when they will be at their next location, or when they will be done with all jobs and ready to return. Not only that, but it allows customers to track their orders as well. And, in the event of a late delivery, you can proactively manage the situation.
Customers have come to expect communication from the companies they do business with, and they expect it often. With GetSwift’s software, you can relay vital information to your customers such as order confirmation, order changes, estimated delivery time, and delivery updates. And, since communication is a two-way street, you can also receive instant feedback from your customers.
How do you know if you’re doing the right things if you aren’t able to track and analyze the data? With our analytics tool, you can identify areas for improvement, confirm which changes are working, and learn how to make small changes that will have a big impact on your business. With easy-to-read charts and graphs, you’ll have a clear picture of your success.
Contact GetSwift to Learn More
Are you ready to take your business to the next level? At GetSwift, we know that one size does not always fit all, which is why we have multiple plans to fit every business. Contact someone from our sales team or request a quote to get started. And don’t forget to ask about your 30-day free trial!
During the daily 6am truck loading, AllFasteners USA LLC was once consumed by piles of paperwork and a scramble to match orders with drivers bound for constructions sites across New York City. The dispatcher could easily become overwhelmed. But after adopting GetSwift’s SaaS platform two years ago to handle last-mile delivery logistics, the company has been able to focus on growth.
“GetSwift allows the dispatcher to handle much more,” says Vern McGregor, Branch Manager, New York and New Jersey, at AllFasteners.
“GetSwift’s Saas Platform Helped Us Grow 25% with One Less Worry”
AllFasteners supplies construction sites with a range of fastening equipment from nuts to bolts to drillbits, often on a last-minute basis. With some customers working on high-profile projects such Hudson Yards in west Manhattan, demands are urgent and hard to predict. That creates a need for careful organization of orders on its fleet of delivery trucks that’s cumbersome and fraught with human error when handled manually.
“Our branch was up 15% last year and sales are 25% higher so far this year,” Mr. McGregor says. “GetSwift gives us one less thing to worry about.”
One feature that stood out from the competition was the ability for a dispatcher to track orders once they were on their way. “We had used another platform but the tracking capability just didn’t work as well,” he says. “It would get stuck.”
On the delivery end, GetSwift also makes it easier for drivers to find the right person on hectic construction sites. “The driver will have a phone number right inside the GetSwift app to call or text,” he says. “It’s really important to reach the right person when you arrive.”
AllFasteners uses GetSwift in New York City along with other locations across the country including Ohio, Los Angelse, and Minneapolis.
If you run a home service or delivery business, you’re familiar with the many challenges. You have to relay information to your driver, make sure they are taking the best route to get to their destination, communicate estimated arrival time to your customers, and so forth. There are a lot of pieces to juggle and if there’s a breakdown in communication somewhere along the way it can be disastrous for your customer service record and cost your business money. An easy way to optimize your business and keep everything running smoothly is to invest in GetSwift’s delivery management software. In today’s blog, we’ll look at some of the features that will make your life easier, save you money, and most importantly, keep your customers happy.
You no longer need a small army of people to help with scheduling. Our automated dispatching features take the work out of trying to decide which driver to assign to a job. With several different settings to fit your size and type of business, our software will make your life much easier. Use the software to automatically assign drivers based on variables such as distance, availability, load capacity, or performance. But what if you have a special order and want to manually assign a specific driver? Go ahead and choose the manual notification option. Whatever your business needs are, you’re still in control.
Ready for Driver Texts
Your driver can’t do his job if he’s not informed. Make communicating with your driver as fast and easy as sending a text message. Let your driver know that a new job is available or that an order is ready for pick up with the click of a button. Simply press “READY FOR DRIVER” and a text will be sent notifying the driver.
If you use a system of posting jobs and allowing drivers to accept them as they have availability, our smart notifications are a great way to reward your top performers. Smart notifications allow the best drivers with the ability to see and accept a job before other drivers. There is a 25-second delay in job notification if that driver has a lesser performance rating than another driver who is within the same distance. Driver performance is based on star ratings from customer service feedback.
One of the best ways to save money for your business is to make sure your driver isn’t wasting time and gas by going out of their way. Our software automatically finds the best routes, ensuring they can get to their destination in less time. Shorter drive times equal happy customers and a happy business owner since your driver will be able to do more runs per day.
Live ETA Predictor
Chances are, you’re already communicating order and delivery information with your customers, but how detailed and accurate is it? Make technology work for you and delight your customers by offering them the ability to track their driver on a live map and view real-time arrival information. Even if your driver is delayed because of an unavoidable traffic problem, you’re more likely to maintain good service ratings as long as you’re communicating with your customer.
Driver ETA Predictor
Being able to track the location of a driver isn’t just part of good customer service, it’s part of running a smart business. Our driver ETA predictor can track the current location of a driver, when they will be at their next location, or when they will be done with all jobs and ready to return. This handy tool allows you to do more accurate scheduling, identify problem areas, and improve the efficiency of your operation from start to finish.
30-day Risk-Free Trial
If you’re ready to take the next step toward a better way to do your scheduling and deliveries, take advantage of GetSwift’s 30-day risk-free trial. You’ll get instant access to the GetSwift delivery management software platform, including route delivery optimization, a driver app, customer feedback tools, and more. In addition, you can rest assured that there are no hidden fees and you can cancel at any time.
Do you still have questions or want to learn more before signing up? Check out our website or contact us today!
Conventional wisdom tells us not to trust strangers, but in practice, we do it all the time. In fact, their opinion matters a lot—on Yelp, Google, OpenTable, and beyond. A recent survey showed that nearly 90 percent of consumers read reviews of local businesses, 57 percent will only buy from businesses with four or more stars, and consumers read an average of 10 reviews before trusting a business.
While one negative review can put a dent in your small delivery business, lots of positive reviews do wonders: a one-star increase in a restaurant’s average rating on Yelp leads to roughly a 9 percent increase in revenue.
There are lots of strategies to increase the quality and number of your online reviews (such as responding to complaints directly by commenting) but one of the best ways is to get the fundamentals right: provide a great customer experience.
If that sounds daunting, here’s the good news: If you’re using the right delivery management software, great customer experience is built in. Here are four ways that GetSwift’s delivery software feeds right into customer experience and will have your business getting positive review after positive review. We’ve seen this happen for small businesses across industries—from restaurants to cannabis to furniture. Here you go:
1. Transparency. One of the most frequent calls or complaints a delivery business gets is, “Where’s my delivery?” You can solve that by giving your customers a live tracking map live ETA, and SMS alerts, all automatically provided with GetSwift’s delivery software. The benefits to customers are enormous: they won’t need to call you anymore, they can plan their schedule around the delivery, and they get notified of any delay in advance. This clear, crisp delivery experience is so refreshing to customers—especially compared to the all-day delivery windows they get from some providers—that it leads to glowing reviews.
2. Fast Response Times. With the right delivery tracking software, your operations team can spot potential hiccups before they arrive—right from one easy dashboard. If a delivery is going to be late, you have that pop on right on your dashboard, meaning you can alert the customer before it happens. Why would a customer give you a bad review if you reached out to solve the problem before it affected them? If anything, they’ll go on Yelp or Google to write about how you turned a negative to a positive.
3. Fast Delivery. For most deliveries, especially in online food delivery, speed is a big part of what’s going to make customers happy. But you can’t get faster relying on the same old technology, where you are calling and texting your drivers to find out where they are before giving them an assignment. Once you adopt delivery software, your fleet won’t magically drive faster. But, you will save time at every stage—dispatching times go down, routes are cleaner, drivers waste less time—and all of a sudden you have the opportunity to cut delivery times by 35 percent. The result is customer happiness.
4. Happy Drivers. Speaking of drivers, happier drivers mean happier customers. One human interaction can, of course, make someone’s day. If your drivers are stressed out and don’t know where in the city they’re headed to next, or who will be complaining to them because they’re late, the quality of those interactions goes down. On the other hand, drivers on the GetSwift app for courier drivers have a simple interface to view their upcoming routes and all their drop-offs, the system automatically sends SMS notifications to customers so drivers don’t have to, and safety features like proof of delivery mean drivers always have transparency if something goes wrong. It all adds up to more relaxed drivers and customers more likely to leave great reviews.
In sum, if you’re looking to boost your online reviews, it’s a good time to take a look at the delivery experience you’re providing. If you really nail it—something that we’re here to help you do—you’ve just satisfied customers before they’ve even experienced your product, and the reviews may just come pouring in.
If you’d like to learn more about how to get started with GetSwift’s delivery software for small businesses , give us a shout.
Pakistan’s MCR has selected GetSwift to provide logistics software supporting delivery for Pizza Hut restaurants across the country.
It is the first such deal for a restaurant operator in Pakistan, which saw Pizza Hut enter the country in 1993 before any other international franchise. Pizza Hut has continued to expand across the country, making it arguably the largest restaurant chain in Pakistan.
“Based on the success of GetSwift in other Yum Brands/Pizza Hut markets, GetSwift was a natural choice for us in Pakistan,” said Danyal Rashid, executive director of MCR. “We conducted an extensive implementation review to evaluate GetSwift on local parameters and concluded that GetSwift is the best option for us to offer the fastest delivery to our customers in Pakistan.”