During the daily 6am truck loading, AllFasteners USA LLC was once consumed by piles of paperwork and a scramble to match orders with drivers bound for constructions sites across New York City. The dispatcher could easily become overwhelmed. But after adopting GetSwift’s SaaS platform two years ago to handle last-mile delivery logistics, the company has been able to focus on growth.
“GetSwift allows the dispatcher to handle much more,” says Vern McGregor, Branch Manager, New York and New Jersey, at AllFasteners.
“GetSwift’s Saas Platform Helped Us Grow 25% with One Less Worry”
AllFasteners supplies construction sites with a range of fastening equipment from nuts to bolts to drillbits, often on a last-minute basis. With some customers working on high-profile projects such Hudson Yards in west Manhattan, demands are urgent and hard to predict. That creates a need for careful organization of orders on its fleet of delivery trucks that’s cumbersome and fraught with human error when handled manually.
“Our branch was up 15% last year and sales are 25% higher so far this year,” Mr. McGregor says. “GetSwift gives us one less thing to worry about.”
One feature that stood out from the competition was the ability for a dispatcher to track orders once they were on their way. “We had used another platform but the tracking capability just didn’t work as well,” he says. “It would get stuck.”
On the delivery end, GetSwift also makes it easier for drivers to find the right person on hectic construction sites. “The driver will have a phone number right inside the GetSwift app to call or text,” he says. “It’s really important to reach the right person when you arrive.”
AllFasteners uses GetSwift in New York City along with other locations across the country including Ohio, Los Angelse, and Minneapolis.
If you run a home service or delivery business, you’re familiar with the many challenges. You have to relay information to your driver, make sure they are taking the best route to get to their destination, communicate estimated arrival time to your customers, and so forth. There are a lot of pieces to juggle and if there’s a breakdown in communication somewhere along the way it can be disastrous for your customer service record and cost your business money. An easy way to optimize your business and keep everything running smoothly is to invest in GetSwift’s delivery management software. In today’s blog, we’ll look at some of the features that will make your life easier, save you money, and most importantly, keep your customers happy.
You no longer need a small army of people to help with scheduling. Our automated dispatching features take the work out of trying to decide which driver to assign to a job. With several different settings to fit your size and type of business, our software will make your life much easier. Use the software to automatically assign drivers based on variables such as distance, availability, load capacity, or performance. But what if you have a special order and want to manually assign a specific driver? Go ahead and choose the manual notification option. Whatever your business needs are, you’re still in control.
Ready for Driver Texts
Your driver can’t do his job if he’s not informed. Make communicating with your driver as fast and easy as sending a text message. Let your driver know that a new job is available or that an order is ready for pick up with the click of a button. Simply press “READY FOR DRIVER” and a text will be sent notifying the driver.
If you use a system of posting jobs and allowing drivers to accept them as they have availability, our smart notifications are a great way to reward your top performers. Smart notifications allow the best drivers with the ability to see and accept a job before other drivers. There is a 25-second delay in job notification if that driver has a lesser performance rating than another driver who is within the same distance. Driver performance is based on star ratings from customer service feedback.
One of the best ways to save money for your business is to make sure your driver isn’t wasting time and gas by going out of their way. Our software automatically finds the best routes, ensuring they can get to their destination in less time. Shorter drive times equal happy customers and a happy business owner since your driver will be able to do more runs per day.
Live ETA Predictor
Chances are, you’re already communicating order and delivery information with your customers, but how detailed and accurate is it? Make technology work for you and delight your customers by offering them the ability to track their driver on a live map and view real-time arrival information. Even if your driver is delayed because of an unavoidable traffic problem, you’re more likely to maintain good service ratings as long as you’re communicating with your customer.
Driver ETA Predictor
Being able to track the location of a driver isn’t just part of good customer service, it’s part of running a smart business. Our driver ETA predictor can track the current location of a driver, when they will be at their next location, or when they will be done with all jobs and ready to return. This handy tool allows you to do more accurate scheduling, identify problem areas, and improve the efficiency of your operation from start to finish.
30-day Risk-Free Trial
If you’re ready to take the next step toward a better way to do your scheduling and deliveries, take advantage of GetSwift’s 30-day risk-free trial. You’ll get instant access to the GetSwift delivery management software platform, including route delivery optimization, a driver app, customer feedback tools, and more. In addition, you can rest assured that there are no hidden fees and you can cancel at any time.
Do you still have questions or want to learn more before signing up? Check out our website or contact us today!
Pakistan’s MCR has selected GetSwift to provide logistics software supporting delivery for Pizza Hut restaurants across the country.
It is the first such deal for a restaurant operator in Pakistan, which saw Pizza Hut enter the country in 1993 before any other international franchise. Pizza Hut has continued to expand across the country, making it arguably the largest restaurant chain in Pakistan.
“Based on the success of GetSwift in other Yum Brands/Pizza Hut markets, GetSwift was a natural choice for us in Pakistan,” said Danyal Rashid, executive director of MCR. “We conducted an extensive implementation review to evaluate GetSwift on local parameters and concluded that GetSwift is the best option for us to offer the fastest delivery to our customers in Pakistan.”
From FoodBev Media:
Kuwait’s leading restaurant franchise operator, Kout Food Group, has tapped GetSwift (Australian Securities Exchange ticker: GSW) to provide some of the first technology-driven fast food delivery in the country for brands including Burger King, Taco Bell, and Pizza Hut.
Kout Food Group, based in Kuwait City, operates dozens of restaurant franchises. They include 74 Burger Kings, 61 Pizza Huts, seven Taco Bells, nine Kababjis (a Lebanese chain), and many more serving quick, regional fare, according to its website.
The deal is the first of its kind in Kuwait, which has had international fast-food restaurants for years but not a robust delivery system backed by technology
…read more on FoodBev.com
From FoodBev Media:
In November 2018, Australian restaurant chain Red Rooster launched an ambitious month-long campaign: If the company – which has over 300 restaurants – didn’t deliver food to customers in under 30 minutes they would give them a free roast chicken. That seems like it could potentially be quite a costly giveaway.
Read more over on FoodBev.com