GetSwift enables you to send automated alerts with an order summary, proof of delivery and feedback form, allowing your customers to confirm order details and give you feedback. We also give you the ability to customize your SMS alert messages and upload your company logo so your customer has the full white labelled experience with your brand.
Manage performance via real-time and historical data. Compare performance in multiple divisions of your operation.
Everything you need to know about your business can be found in the reporting pages on your account.
If your customer replies to your SMS alerts then you can set up a customized auto reply to send back to them so they don't get forgotten about:
"Thanks for your message. We do not monitor this inbox and so if you could kindly email us at email@example.com we will take care of you!"
When a customer replies to your SMS you will also get notified via email that they replied so you can take care of them immediately:
When an order is ready you can press "READY FOR DRIVER" from the live jobs page and your driver will be notified to come and pick the delivery up. This will also tag the delivery prep time so you can start analyzing how slow or fast your prep times are:
We like to keep pricing very simple. You only pay per task that is managed on the GetSwift platform. Pricing is $0.29 USD per delivery managed
(do over 2,000 deliveries per month? ask us for a discount)
As part of the above pricing you get access to everything as well as allowed to invite/add unlimited users, dispatchers and drivers to your account.
Do you want to connect your website to GetSwift? Do you want to trigger an invoice from your accounting software once a new delivery has been completed in GetSwift?
Do you want an easy way to send your new tasks from your platform to GetSwift?
Check out our integration page on how to connect your favorite platforms to GetSwift
Now you can track every parcel in real-time.
Reduce your missed delivery count. Reduce customer complaints.
From pick up to drop off, you and your customer will know your driver's every move.
Monitor your driver's service and performance.
Monitor customer feedback in real-time. Turn a bad experience around before it leaks on social media and google.
Convert and up sell every customer to return and buy again and again from your website directly from this page!
This is a list view management dashboard to notify drivers, re-assign deliveries, or even check on a delivery status. This page operates the same as your map dashboard and is very effective if you prefer to use a ticket based system to get tasks out the door.
You can even press "ready for driver" which will notify your driver "ORDER IS READY" on their driver app so they can come inside and collect the delivery
Very effective for restaurants or large volume quick service delivery businesses
Automatically send orders from your platform through to GetSwift
You can also use the GetSwift webhooks to send information and events back to your platform like "delivery completed" webhook to trigger invoice or email to be sent from your platform.
You would need an engineers on your end to set this up
You might deliver for the same regular customers each week and you just need a simple way for them to book new delivery requests with your business.
Well now you can invite them to use your public booking form for them to easily log in and place delivery requests with your company.
Once your client fills out the form and submits the booking the new task will then instantly appear in your GetSwift map to dispatch and manage.
Digitally capture a photo, scan a parcel barcode, delivery notes, complete a delivery form checklist or have the customer sign on your driver app to prove delivery.
All of this information is then stored in your job history dashboard
Keep monitoring daily shift performance indicators via the live analytics bar at the footer of your map dashboard
You can turn on up to five "Today's Metrics" in your map options to keep track of daily shift performance
Every driver in your fleet will be able to log into an IOS or Android courier app for them to use and manage their tasks.
- Assign drivers new tasks to the driver app
- Drivers can get navigation and directions right in their driver app
- Drivers can see their delivery run
- Driver can call or SMS the customer or nominated support phone numbers
- Drivers can prove delivery by collecting digital signature, photos, take notes and fill out final delivery forms to complete a delivery
- Drivers location is tracked via the driver app during the whole shift
- Driver can see a summary of their shift in the summary page
- Driver can see their customer feedback, and rating from the driver app
Your customers will have a live map to track their deliveries and view the real-time ETA of the driver.
This tracking map will also have your company logo appear when you upload your logo in your merchant settings
You can also go to your alerts settings and customize an SMS alert message with a delivery ETA tagged in it:
Here is what it looks like when sent to a customer:
(ask us how to show your business name as the SMS sender. Only available in select countries)
Contact us here if you have trouble configuring these settings
GetSwift automatically predicts the Estimated Time of Arrival (ETA) of your drivers out in the field.
You can turn on driver ETAs in your map options:
BACK TO HUB: When will driver return to HUB? (see above image)
DELIVERY STATUS: How many minutes until driver completes next stage of delivery?
DELIVERY RUN COMPLETION: When will driver complete their current run of deliveries?
Contact us here if you have trouble configuring these settings
Provide a superior delivery experience over your competitors. By offering live tracking and real-time status alert updates you will instantly build deeper trust and satisfaction with your customers. They will return to purchase more and purchase more often!
By adding tracking and real-time alerts we have seen GetSwift businesses increase their customer retention by 31% and increase their order sizes by 12%!
If you want to your dispatching notifications to only go to drivers within a certain radius then you can now restrict the dispatching notification radius (miles or km) in your advanced settings:
The above setting will ensure that drivers who are more than 5 miles away will not dispatched to
The GetSwift proprietary routing algorithm can automatically optimize your driver daily routes to save your business time, fuel and vehicle costs, and all whilst maximizing the daily drop count per driver per day!
Optimize your driver's run in real-time:
Manually re-arrange a drivers route sequence:
Notify your driver in real-time that their route sequence has been updated:
The GetSwift proprietary batching algorithm can automatically assign a driver based on: Distance, Smart Batch, Availability, Current Load Capacity, Direction, Best Performing Driver and more!
In your GetSwift settings - you can now select a manual or an automatic dispatching setting for every GetSwift merchant fleet account
Notify all drivers: This setting will notify all online drivers if they are online or as soon as they become online
Expanding Proximity: This setting will notify drivers who are available and not busy and are within 1km/1mile first, then after 30 seconds notifies all drivers who are within 2km/2mile radius and it keeps expanding every 1km/1mile every 30 seconds until it hits your limit or until a driver accepts the job
Smart Notifications: This setting is similar to expanding proximity but what it also does is reward the best drivers with the ability to see and accept a job before a driver who is a worse driver can see and accept the job. Smart Notifications gives a driver a 25 second delayed notify penalty if they have a worse rating out of 5 stars compared to the other driver who is within the same distance from the job. So the best performing drivers will get the benefit of being able to see and accept jobs 25 seconds in advance compared to the worse rated driver
Manually Notify: This setting allows you to manually notify / assign the driver from the map
Notify Specific Driver: This setting allows you select a driver before you add/submit the new job
We have a number of other proprietary dispatching options for specific use cases like: food delivery, liquor distribution, unique skillset allocation and more!
Enquire today about setting up a dispatching option specific for your business rules