When an order is ready you can press "READY FOR DRIVER" from the live jobs page and your driver will be notified to come and pick the delivery up. This will also tag the delivery prep time so you can start analyzing how slow or fast your prep times are:
Digitally capture a photo, scan a parcel barcode, delivery notes, complete a delivery form checklist or have the customer sign on your driver app to prove delivery.
All of this information is then stored in your job history dashboard
Every driver in your fleet will be able to log into an IOS or Android courier app for them to use and manage their tasks.
- Assign drivers new tasks to the driver app
- Drivers can get navigation and directions right in their driver app
- Drivers can see their delivery run
- Driver can call or SMS the customer or nominated support phone numbers
- Drivers can prove delivery by collecting digital signature, photos, take notes and fill out final delivery forms to complete a delivery
- Drivers location is tracked via the driver app during the whole shift
- Driver can see a summary of their shift in the summary page
- Driver can see their customer feedback, and rating from the driver app
GetSwift automatically predicts the Estimated Time of Arrival (ETA) of your drivers out in the field.
You can turn on driver ETAs in your map options:
BACK TO HUB: When will driver return to HUB? (see above image)
DELIVERY STATUS: How many minutes until driver completes next stage of delivery?
DELIVERY RUN COMPLETION: When will driver complete their current run of deliveries?
Contact us here if you have trouble configuring these settings
The GetSwift proprietary routing algorithm can automatically optimize your driver daily routes to save your business time, fuel and vehicle costs, and all whilst maximizing the daily drop count per driver per day!
Optimize your driver's run in real-time:
Manually re-arrange a drivers route sequence:
Notify your driver in real-time that their route sequence has been updated:
The GetSwift proprietary batching algorithm can automatically assign a driver based on: Distance, Smart Batch, Availability, Current Load Capacity, Direction, Best Performing Driver and more!
In your GetSwift settings - you can now select a manual or an automatic dispatching setting for every GetSwift merchant fleet account
Notify all drivers: This setting will notify all online drivers if they are online or as soon as they become online
Expanding Proximity: This setting will notify drivers who are available and not busy and are within 1km/1mile first, then after 30 seconds notifies all drivers who are within 2km/2mile radius and it keeps expanding every 1km/1mile every 30 seconds until it hits your limit or until a driver accepts the job
Smart Notifications: This setting is similar to expanding proximity but what it also does is reward the best drivers with the ability to see and accept a job before a driver who is a worse driver can see and accept the job. Smart Notifications gives a driver a 25 second delayed notify penalty if they have a worse rating out of 5 stars compared to the other driver who is within the same distance from the job. So the best performing drivers will get the benefit of being able to see and accept jobs 25 seconds in advance compared to the worse rated driver
Manually Notify: This setting allows you to manually notify / assign the driver from the map
Notify Specific Driver: This setting allows you select a driver before you add/submit the new job
We have a number of other proprietary dispatching options for specific use cases like: food delivery, liquor distribution, unique skillset allocation and more!
Enquire today about setting up a dispatching option specific for your business rules