Advanced Features / Settings
Merchant Support / Advanced settings
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CLICK “SHOW ADVANCED SETTINGS”
Merchant Setup
MOST COMMON TYPE OF DELIVERY
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Sets the default fields shown in the ‘add a task’ form to align with your delivery operations and business model.
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‘Service Based’ will only allow for a destination address (no pickup address)
Which is right for me?
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The owner of a single restaurant, might consider the first option, ‘Deliveries will usually come from the same location’ since the pickup address will remain the same but the delivery addresses may vary.
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However, for a company like a courier service that picks up and delivers to multiple locations, the third option, ‘Pick up and drop off location will be unpredictable’, might be the most suitable
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Service based is a good option for businesses that just need get to one location. Perhaps you’re a mobile unit with inventory that’s in your vehicle and you only need to navigate to the site location.
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In the event that the business model changes the settings can always be changed and updated.
DEFAULT PAYMENT TYPE OF NEW DRIVERS
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Wage: The driver is paid on wage – GetSwift will only record the tips (if entered) for payment to the driver
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Commission: The driver is paid on commission – GetSwift will record a percentage of the delivery fee + tips (if entered) for payment to the driver
Should I use this?
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Note: GetSwift does not process payments for your drivers.
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This is a helpful way to classify your drivers and pull the “Driver Payment Summary” report. Then, depending on how you pay your drivers (percentage of delivery fee, hourly rate, etc.) you can use that report to help calculate the payment.
MANUALLY APPROVE NEW DRIVERS
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Sets whether or not all new drivers (including ones that the user adds) need to be manually approved before they can start working for you.
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To approve a driver, go to Drivers page → Filter → Awaiting approval → click Approve for each driver.
Should I use this?
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Are you using the Registration Link to add drivers? Enabling “Manually Approve New Driver” it gives you an extra step to verify and vet your fleet before they start delivering for you.
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In industries where vehicles are used to transport sensitive information or valuable commodities, a company might choose to vet its drivers before adding them to their fleet.
STANDARD RECOMMENDED DELIVERY TIME
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Sets the default ‘Latest Time’ for all new tasks entered. This will extend or shorten the delivery time window for all new tasks. For example, if this was set at 120 minutes, then the driver would have 2 hours to complete the delivery
How does this help me?
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A restaurant making deliveries would want to fulfill their orders within a certain timeframe. Tracking these times might lend management some insight about how much time they’re taking and how their delivery times can be improved.
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Use the various reports to see your strengths and identify areas for improvements in order to reduce delivery times.
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Check out this story one how one GetSwift user reduced their delivery time by over 35% and was so confident, they even offered free food if they exceed 30 minutes!
MAXIMUM MILES RADIUS CUT-OFF FOR DRIVER NOTIFICATIONS
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Sets how far away drivers can be from the destination location of a task in order to receive the task notification. Drivers will not be notified if the distance between the drivers’ current location and the delivery location is greater than the maximum miles set here.
Should I use this?
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Do you want to restrict drivers from being dispatched or notified of jobs if they are too far away from the pickup? Use this setting to restrict the radius to help complete deliveries on time.
DEFAULT DELIVERY FEE TO INVOICE
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Sets the default delivery fee in the ‘add a task’ form. If using you are using templates to enter tasks into GetSwift, this will only autofill new templates.
Should I use this?
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REMINDER: this is only for if you are using Templates to enter tasks.
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If you are using the API or Booking Form, check out our dynamic quoting abilities.
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This options works when the drivers in your fleet must be paid a minimum amount regardless of the distance covered or the time taken for the task, like cab fares.
Driver App Behaviour
REQUIRE PROOF OF DELIVERY ON DELIVERY COMPLETION
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Sets whether or not a driver is required to collect a signature or a photo from the customer as a ‘proof of delivery’ before they can complete a task
Do I need this?
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Enabling this option will require drivers to collect either a digital signature and/or photo in order to complete a task. In cases where sensitive documents or valuable goods are being transported, proof of delivery is typically required.
PROOF OF DELIVERY TYPE
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Select the specific type of proof you want to require your driver to collect:
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Any: the driver can collect a Signature and/or a Photo from the destination recipient
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Signature: the driver will be required to collect a Signature from the destination recipient
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Photo: the driver will be required to collect a Photo from the destination recipient
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Both: the driver can collect a Signature AND a Photo from the destination recipient
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Which is best for me?
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For food deliveries, requiring a photo of delivery is a great way to verify the correct order was delivered while e-signatures provide a name and additional information on who received the delivery. Depending on your type of business you can enable signature, photo or both as verification methods for proof of delivery.
HIDE DRIVER PRICES
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Sets whether the ‘Delivery Fees’ and ‘Tips’ fields are hidden in the Driver mobile app
Why would I enable this?
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Do you allow your drivers to accept or reject jobs? Depending on how your drivers are compensated, you might want to consider hiding prices from the driver app will ensure that drivers accept jobs regardless of the tips and delivery fees included so that the entire customer base can be serviced.
DRIVER CAN INDICATE ARRIVAL AT PICKUP LOCATION
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Sets whether the driver can record when they are at the pickup location in the Driver mobile app. This is used for record-keeping purposes only.
Why would I enable this?
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Do you want to collect data on how long the driver was at the pickup location? This can be particularly helpful if the driver has to complete a task at the pickup, such as load boxes onto the truck.
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This is useful for merchants to better understand driver times and improve efficiency of delivery process, especially on longer delivery runs. This data can easily be accessed through the API or by navigating to Reports —> History —> Details —>Show History.
DRIVER CAN INDICATE ARRIVAL AT DROP-OFF LOCATION
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Sets whether the driver can record when they are at the drop-off location in the Driver mobile app. This is used for record-keeping purposes only.
Why would I enable this?
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Want to make sure your customer alerts are sent? Want accurate reporting data? Enable this feature this feature requires the driver to proceed through each driving stage before having the ability to complete a job.
HIDE ABANDON BUTTON IN DRIVER APPLICATION
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Restrict your driver from being able to Abandon Jobs that are Accepted. Enabling this removes the button from the driver’s mobile app
Why would I enable this?
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This function is important to block drivers from abandoning and skipping jobs and provides more reliability to the customer.
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