Live Tracking Map

Merchant Support / Merchant FAQ

 

TRACKING FOR YOUR CUSTOMER

 

GetSwift enables you to send automated SMS alerts with a live tracking map, allowing your customers to always be informed on where their order is. We also give you the ability to:

  • Customize your SMS alert messages

  • Upload your company logo so your customer has the full white labelled experience with your brand

STEP 1

Go to the Alerts page in your GetSwift portal

 

STEP 2

Go to the “Job en route” section. This will send an alert when a driver presses “On Way” button for a job.

 

STEP 3

Choose which communication channel you want to use to alert your customer

SMS – text message will be sent

Email – email will be sent

Webhooks – alert will be sent to your website (please contact us to set this up)

SMS with Email Fallback – text message will be sent, but if it fails, then email will be sent

SMS + Email – both text message and email will be sent

STEP 4

Edit the SMS message that will be sent to the customer and add the “trackingLink” tag to the SMS message

 

STEP 5

Click the “Update” link on the edit box to save your changes

 

STEP 6

If you are outside US and Canada, you can a display name for your SMS messages. Use the “SMS sender id” field to type in a max of 11 alphanumeric characters

 

  • This feature does not work in US and Canada and your messages will fail to send if this field is filled in

STEP 7

Click the “Update” button at the bottom of the page to save your changes.

 

  • Now when your driver presses the “On Way” button on their driver app, an alert will be sent to customers!
  • Remember you need to click both “update” buttons in step 5 and 7

TIPS AND TRICKS

 

  • SMS alerts under 160 characters in length are free within the US and Canada. In US and Canada, SMS alerts over 160 characters are charged at USD $0.20 for every additional 160 characters in length

 

  • The “Job En Route” alert is automatically activated when the driver pushes “ON WAY / START” from their driver app

 

  • SMS Sender ID is not available in all countries. See the list of available countries before activating.

GETSWIFT LIVE CUSTOMER TRACKING MAP IN ACTION

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