To set up customer alerts, go to the Alerts page in your portal
Choose which event in the order process will trigger the alert, you can choose from:
New job - when a job is entered into GetSwift
Job accepted by driver - when driver presses "Accept" button for a job
Job en route - when a driver presses "On Way" button for a job
Job completed - when driver presses "Complete" button for a job
Job cancelled - when dispatcher cancels a job or job is auto-cancelled
Choose which communication channel you want to use to alert your customer
SMS - text message will be sent
Email - email will be sent
Webhooks - alert will be sent to your website (please contact us to set this up)
SMS with Email Fallback - text message will be sent, but if it fails, then email will be sent
SMS + Email - both text message and email will be sent
If you are sending SMS, you can edit the message that is sent
We currently do not have the ability to edit the standard emails
You can also add tags that will insert dynamic information into the SMS, such as a tracking link, feedback link, or estimated delivery time (see screenshot below)
If you are outside US and Canada, you can a display name for your SMS messages. Use the "SMS sender id" field to type in a max of 11 alphanumeric characters
This feature does not work in US and Canada and your messages will fail to send if this field is filled in
Click the "Update" button at the bottom of the page to save your changes
tips & tricks
SMS alerts under 160 characters in length are free within the US and Canada. In US and Canada, SMS alerts over 160 characters are charged at USD $0.20 for every additional 160 characters in length.
Allow your customers to always be informed where there order is every step of the way.
Keep management updates on status updates with email alerts.
Automatically send a feedback survey & proof of delivery to stay accountable
Alerts not sending? Customers not receiving the tracking link? No problem - fix it here.