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Manage Tasks

Map Management

Navigating your map for real time VISIBILITY

The map view in your GetSwift account makes it easy for you to track your jobs, view where your drivers are, or contact them.


Navigate to the Map

  • Click on MAP on the top navigation bar to navigate to the page.

Map
 

Filters

  • VIEW ALL: To see all of your drivers and all of your jobs, click OVERVIEW

 
  • DRIVERS: You can see which drivers are online at a given time along with their current status that updates dynamically as the driver works his/her task queue.

 

map-jobfilters.JPG
 
 
  • DETAILS: Click on any marker to show more information about a delivery or a driver.


icons


options

Once you click on the OPTIONS button you are able to modify the map view in the following aspects:

  • Add your location’s current traffic layer

  • Modify the map style based on your personal preference

  • Update your daily metrics to suit your business needs

  • Filter any aspect of a Job listed in the left panel

  • Show additional driver details

  • Customize ETA visibility into your driver’s workload or specific to an order in the queue

  • Add audio alerts so you are notified of live activity in your dashboard

  • Cancel all jobs in bulk (be very careful of using this feature as it will cancel all jobs in the system)


DAILY METRICS

  • The panel in the lower part of the map screen will give you insights into your daily activity.  The 5 data points listed are daily metrics/KPIs about your delivery operations. You can select which 5 metrics you would like to be visible in the OPTIONS window located in the upper left part of the map.


tips and tricks

  • Nothing displaying on your map? Click OVERVIEW to remove the filters and see all of your drivers and jobs on the map!

can't+see+drivers.jpg

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Analyze your data to save money by making your business more efficient.

List View of Live Jobs

List Format of current jobs to dispatch, view details & track progress

In this list view, you will be able to assign, modify and cancel jobs. While there is not a map on this page, you can still track the status updates of jobs through the progress bar.


navigate to live jobs

  • Click on the MENU icon (𝝣)

  • Click LIVE JOBS

 

status updates

  • Estimated Response Time: Indicate your average dispatch time for all jobs

  • Dispatch Status: Indicates whether the job is Submitted, Ready for Driver, Waiting for Driver, etc.

  • Progress Bar: Indicates the job stage: Order Placed → Driver Accepted → Picked Up → Delivery

  • More: Gives you the options to Edit, Delete, add Notes and see more details


Remind, Notify and Remove Drivers

  • Remind: Sends reminder (mobile push notification) to the driver about the job

  • Notify: Notify (dispatch) a specific driver about the job

  • Remove: Remove the current driver from the job (then you can reassign another driver)


related articles

Learn how to automatically or manually dispatch your jobs to your drivers.

Visually view your drivers and job locations on the map.

Online Drivers

view your drivers status & location on the map

In the Map screen you are able to see a list of the drivers online, including their status by the color of their name and car.


VISIBILITY of AVAILABILITY through color coding



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Visually view your drivers and job locations on the map.

Why can’t I see my drivers on the map?

Learn how to automatically or manually dispatch your jobs to your drivers.

When should a driver push ON WAY / START?

Tracking your Driver

stay updated on your driver’s status

As the dispatcher / user of GetSwift you have the ability to view your drivers in real-time on the map view.


VISIBILITY

Driver's availability and stage of a delivery will clearly be visible on the map based on the color of the driver's icon.

You can have your drivers manually update their stage within the app to indicate things such as when they are:

  • At a pick-up location

  • On-way / en-route to a customer

  • At destination

  • Completed a task

Alternatively, you can have geofencing enabled so your drivers stages are automatically updated as they complete the delivery phases.

ETA, otherwise known as Estimated Time of Arrival, gives more visibility into driver tracking showing the time is will take for the driver to complete an assigned delivery.  

 

Contact Us to Enable Geofencing & ETA

 
 

Tips and Tricks

  • Make sure to check out how your customers can track their deliveries by setting up alerts  and sending them a live tracking map!


Related Articles

Why can’t I see my drivers on the map?

Visually view your drivers and job locations on the map.

Learn how your drivers do everything from logging online to completing a job.

Route Optimization

become more efficient by automatically optimizing driver’s routes

Automatically optimize the delivery route for each driver based on factors such as distance or promise time. This will save you a lot of time planning out daily routes, as well as the driving time, fuel and distance travelled by each vehicle.


Contact the GetSwift team to enable routing!

 


Viewing a Driver's Entire Route

  • If you are interested in seeing the recommended route set for your driver for all jobs assigned to your driver:

    • Click on the DRIVER and you will see a red line with that route


Viewing the Route of a Specific Job

  • If you are interested in seeing the recommended route set for your driver for a specific job:

    • Click on the corresponding JOB tile listed under ‘jobs in progress’ and you will see a red line with that route.

route1.JPG

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Learn how to automatically or manually dispatch your jobs to your drivers.

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Driver Actions

real time interactions with your drivers

When you click into any driver from this panel, you are able to interact with and make modifications to the driver settings on the spot.


For a Driver that is not assigned any tasks

You have the ability to notify a driver of an unassigned job, easily pull the driver’s contact information, among other basic actions including:

  • Taking the driver offline

  • Changing the driver’s capacity

  • Switching the driver between wage and commission

  • Allowing the driver to purchase items at pick-up or restricting them from purchasing


For a Driver that is assigned tasks:

There are many other Actions that can be executed by click on the Driver from the Map page, as shown below:


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On the Manage Driver page you can view a list of the drivers who you are invited, activated, awaiting approval, deactivated, and even those who are online.  Additionally, you are able to manage their permissions and details.

If a driver forgets to log-off their shift, learn how to take driver offline by using the Driver Profile.

Limit the number of tasks a driver can be assigned to do at any given time .

There are 5 ways that the GetSwift system can send/notify new jobs to your drivers. 

Delivery Actions

managing a job

In order to manage a job directly from the Map view, click on the specific job tile you wish to view or edit.


unassigned job actions

  • Actions:

    • Edit the job

      • Reference ID

      • Delivery Instructions

      • Pickup & Drop Off: address, description, name, phone, email

      • Delivery Times

      • Items

    • Change driver percentage of the delivery fee to be collected, when applicable,

    • Easily call the pick-up contact, and/or drop-off contact

  • Details: view the information of the job

    • Reference / ID

    • Tracking Link

    • Creation Time

    • Delivery Fee & Fee to Driver (if applicable)

    • Pickup & Drop Off Details

    • Items

    • Instructions

  • Notified Drivers: All you take Action on Drivers that have been notified of this job

    • Remove: withdraw the job notification from the driver

    • Remind: re-ping the driver of this job

    • Only: If more than 1 driver has been notified of a task, this will remove all other drivers’ from being notified of this job

    • Accept: Force assign this job to this driver

  • Notifications: displays a list of available drivers

    • Shows current job load and distance from the pickup.

    • An algorithm ranks the drivers based on who is the best fit to take this particular job.

    • It indicates if a driver is on Wage or Commission with a (C)

    • It indicates which driver(s) have been notified of the job

      • You can manually notify other drivers by click on their corresponding tile


assigned jobs actions

  • Edit the job, where the driver will be instantly notified of a change made via a push notification

  • Rush a task to be prioritize above other accepted jobs and the driver will be notified of this change via the mobile app push notifications

  • Cancel a task

  • Set “On Way”, which will trigger the en route alert if that is customized in your settings

  • Complete a task for the driver

  • Remove Driver and the task status will automatically update to Received

  • Easily call the pick-up contact, and/or drop-off contact

 

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Interact with and make modifications to the driver settings on the spot.

Although we want to automate your business, sometimes you may want to manually notify/dispatch a job to a driver.

Although we want to automate your business, sometimes you may want to manually assign a job to a driver.

Unassigned Jobs

Jobs awaiting to be dispatched

Unassigned tasks are those tasks that a driver has not yet accepted.  This view will show where these tasks are located on the map along with the full task details in the left panel.  Notice, these tasks will be marked as “Received” to easily distinguish them when viewing all jobs in this panel.


adjust anytime

  • Upon clicking on a specific task, you will have the ability to:

    • Edit the job

    • Change driver percentage of the delivery fee to be collected, when applicable

    • Easily call the pick-up contact, and/or drop-off contact

 Dispatch

  • Under Notifications, you will see a list of drivers. It also shows their current job load and distance from the pickup.

  • An algorithm ranks the drivers based on who is the best fit to take this particular job.

  • It indicates if a driver is on Wage or Commission with a (C)

  • It indicates which driver(s) have been notified of the job

    • You can manually notify other drivers by click on their corresponding tile

 
 

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Jobs that are assigned, accepted or on way to the destination.

Pre-Scheduled Jobs.

Overview of managing your drivers and jobs within the map.

In Progress Jobs

jobs that are assigned, accepted or on way

Jobs in Progress provide a quick view into all the tasks that have been accepted by your drivers.  The driver can be on his/her way to pick-up, or on-way to drop-off, all the while you can track this by the dynamic status changes from  Accepted, to En Route.

InProgessJobs.JPG

adjust anytime

  • Should you require any changes on the go, upon clicking on a specific task you will have the ability to:

    • Edit the job, where the driver will be instantly notified of a change made via a push notification

    • Rush a task to be prioritize above other accepted jobs and the driver will be notified of this change via the mobile app push notifications

    • Cancel a task

    • Set “On Way”, which will trigger the en route alert if that is customized in your settings

    • Complete a task for the driver

    • Remove Driver and the task status will automatically update to Received

    • Easily call the pick-up contact, and/or drop-off contact

 

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Overview of managing your drivers and jobs within the map.

Drivers are required to perform three essential actions for each order: Accept, En Route, Complete.

Are your jobs not turning to “En Route” at the right time? Learn best practices for the driver app.

Late Jobs

exceptions management: easily DIFFERENTIATE late jobs

Late jobs are the orders that have yet to be delivered to the end customer and surpass the latest predetermined drop-off time window.  You will quickly see when the job was due, whether it was abandoned by the driver and its current status of Received, Accepted, or En Route for quick planning to get back on track.  


Adjust Anytime

  • Similar to Unassigned Jobs, upon clicking on a specific task, you will have the ability to:

    • Edit the job

    • Change driver percentage of the delivery fee to be collected, when applicable,

    • Easily call the pick-up contact, and/or drop-off contact

  • Furthermore, for jobs that have been Accepted or En Route, additional options are available.  You can:

    • Rush a task to be prioritize above other accepted jobs and the driver will be notified of this change via the mobile app push notifications.

    • Cancel a task,

    • Set “On Way”, which will trigger the en route alert if that is customized in your settings.

    • Complete a task for the driver.

    • Remove Driver and the task status will automatically update to Received.

LateActions.JPG
 

Related Articles 

Do you give your drivers the ability to accept & reject jobs but need to manually assign a specific order? Learn how to here!

No matter what your Driver Notification / Dispatch is set to, learn how to re-dispatch jobs on the go and anytime.

Learn how to transfer a specific job or transfer all jobs, between different drivers.