Back to Support

Reporting & Analytics

Dashboard

visual dashboard of your data

The Dashboard page gives a nice snapshot of your business performance over a 4 weeks timespan, inclusive to the following metrics:

  • Bar chart with Deliveries per Day

  • Pie chart of Average by Day of the Week

  • Bar chart with Average by Hour of Day

  • Heat map to show where drop-offs are taking place


navigate to your reports dashboard

  • Click on REPORTS

  • Click on DASHBOARD



related articles

View your job details at any stage.

Download an Excel file with any data collected in your GetSwift account.

Feedback & rating of drivers & jobs.

Key delivery and driver metrics by day.

History

job report history for quick detail lookup

The History page allows you to view your job details at any stage (from active to completed or even canceled).


Navigate to History

  • Click on REPORTS

  • Click on HISTORY

Find

  • SEARCH by: Reference, ID, Pick Up Name, Drop Off Name, Driver, PickUp Address, Destination Address or even Customer Reference


Delivery details

  • Reference & ID

  • Driver’s Name

  • Addresses

  • Time Stamps

  • Contact Info

  • Delivery Fees

  • Delivery Notes & Instructions

  • Order Items

  • Proof of Delivery

    • Signatures

    • Photos

  • Custom Proof of Delivery


Related Articles

Visual snapshot of your business performance over a 4 weeks timespan.

Download an Excel file with any data collected in your GetSwift account.

Feedback & rating of drivers & jobs.

Key delivery and driver metrics by day.

Downloads

export your data

The Download page gives you the ability to download an Excel file with any data collected in your GetSwift account.


Navigate to Downloads

  • Click on REPORTS

  • Click on DOWNLOADS

 

accessing your downloadable reports

  • Maximum reporting period is limited to 2 months per download

  • Reporting is in America/New_York time, unless UTC is specified

  • Date range search uses the job creation date


AVAILABLE REPORTS


related articles

Visual snapshot of your business performance over a 4 weeks timespan.

View your job details at any stage.

Feedback & rating of drivers & jobs.

Key delivery and driver metrics by day.

Ratings

feedback Ratings for drivers completed jobs

The Ratings page allows you to see the feedback and rating of drivers for tasks.  

This feature is only available if you share a feedback link with your customer.  The feedback link can be enabled in the Alerts settings, by sending a "Job Completed" SMS message to your end customer with the {feedback link} included.


navigate to ratings

  • Click on REPORTS

  • Click on RATINGS

 

Filter by Driver

  • See ratings grouped by driver

    • Number of Ratings

    • Average Rating

    • Customer Comments


Filter by Job

  • Delete: allows you to delete a rating to take it out of the driver’s cumulative scoring

  • Job #: will take you to that task in the History Section for more comprehensive details

  • Details: will show the Pick-up, Drop-off & Total Time taken to complete


related articles

Visual snapshot of your business performance over a 4 weeks timespan.

Download an Excel file with any data collected in your GetSwift account.

View your job details at any stage.

Key delivery and driver metrics by day.

Stats

key stats for your delivery business

The Stats page will show you key task and driver metrics by day.


navigate to stats

  • Click on REPORTS

  • Click on STATS


DAILY STATS

Filter by range to see:

  • Delivered

  • Cancelled

  • Active Drivers

  • Late %

  • Delivery Fee Collected

  • Total Revenue Received

Daily Stats: List overview of daily task stats


DIFOT

Delivered In Full On Time

  • Drops: number of deliveries

  • Number of Items Delivered

  • On Time %

DIFOT: Delivered in Full on Time


related articles

Visual snapshot of your business performance over a 4 weeks timespan.

View your job details at any stage.

Download an Excel file with any data collected in your GetSwift account.

Feedback & rating of drivers & jobs.

Organizational Reports

MULTI-BRANCH BUSINESS INTELLIGENCE, analytics & COMPARISON

Organizations are the overarching business of a multi-branch business.  These reports allow you to view and analyze the performance of your teams and merchants. You also have the ability to filter by date ranges and by specific teams / merchants.


navigate to organizational reports

  • Hover on REPORTS

  • Click on ORGANIZATION


Overview

Organizational reports allow you to view the data for all of your teams and merchants.

Use the Filters at the top to narrow down to specific teams or merchants data.


Heatmap

Shows the most common drop-off locations

Try filtering by teams / merchants with a specific date range


Comparison

Compares your merchants across multiple data points

Filter by specific teams to narrow in on merchants within that team’s performance

Green, Orange, and Red provide a quick visual into your strengths and weaknesses within an organization. Green being your strengths, and Red symbolizing areas for improvement.


App Usage

Provides an overview of the stats on mode of job completion

Can be downloaded into a CSV file for external analysis or viewed using the standard charts and diagrams provided in your GetSwift account.

Android, iOS and All Driver Mobile apps


Download

Gives you the ability to download an excel file with any data point that is collected in your GetSwift account


related articles

If you have multiple businesses organized in a hierarchical structure, GetSwift has a simple way for you to manage all of your businesses together.

 

To enable a Multi-Branch Organization for your Company!