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Reporting & Analytics

History

The History page allows you to view your tasks at any stage (from active to completed or even canceled).  Here you can view detailed information about each task:

  • Delivery Information: times (received, accepted, pickup, completed), addresses, contact information, reference ID
  • Delivery Fees
  • Delivery Notes and Instructions
  • Order Items
  • Proof of Delivery (signatures / photos)
  • Create Returns

You can "Search" by the following: Reference, ID, Pick Up Name, Drop Off Name, Driver, PickUp Address, Destination Address or even Customer Reference.

In addition to Photo, Signature, and/or Notes that can be collected as Proof of Delivery, you can add an additional text field that must be filled out before the job can be complete. 

Get more details on adding additional POD fields.

Ratings

The Ratings page allows you to see the feedback and rating of drivers for tasks.  

This feature is only available if you share a feedback link with your customer.  The feedback link can be enabled in the Alerts settings, by sending a "Job Completed" SMS message to your end customer with the {feedback link} included.

Filter by Driver: to see all of their ratings, average rating, and comments from customers

Filter by Job:

  • Delete: allows you to delete a rating to take it out of the driver’s cumulative scoring.
  • Job #: will take you to that task in the History Section for more comprehensive details.
  • Details: will show the Pick-up, Drop-off, & Total Time taken to complete.

Organizational Reports

Organizations are the overarching business of a multi-branch business.  These reports allow you to view and analyze the performance of your teams and merchants. You also have the ability to filter by date ranges and by specific teams / merchants.

Overview: Organizational reports allow you to view the data for all of your teams and merchants

Heatmap: Shows the most common drop-off locations

Try filtering by teams / merchants with a specific date range

Comparison: compares your merchants across multiple data points

Filter by specific teams to narrow in on merchants within that team’s performance

Green, Orange, and Red provide a quick visual into your strengths and weaknesses within an organization.  Green being your strengths, and Red symbolizing areas for improvement.

App Usage: provides an overview of the stats on mode of job completion

Can be downloaded into a CSV file for external analysis or viewed using the standard charts and diagrams provided in your GetSwift account.

Android, iOS and All Driver Mobile apps

Download: Gives you the ability to download an excel file with any data point that is collected in your GetSwift account