GetSwift enables you to send automated alerts with an order summary and feedback form, allowing your customers to confirm order details and give you feedback. We also give you the ability to customize your SMS alert messages and upload your company logo so your customer has the full white labelled experience with your brand.
Go to the Alerts page in your GetSwift portal
Go to the "Job completed" section. This is when a driver presses "Complete" button for a job.
Choose which communication channel you want to use to alert your customer
SMS - text message will be sent
Email - email will be sent
Webhooks - alert will be sent to your website (please contact us to set this up)
SMS with Email Fallback - text message will be sent, but if it fails, then email will be sent
SMS + Email - both text message and email will be sent
Edit the SMS message that will be sent to the customer and add the "feedbackLink" tag to the SMS message
Click the "Update" link on the edit box to save your changes
If you are outside US and Canada, you can display a name for your SMS messages. Use the "SMS sender id" field to type in a max of 11 alphanumeric characters
This feature does not work in US and Canada and your messages will fail to send if this field is filled in
Click the "Update" button at the bottom of the page to save your changes
Remember you need to click both "update" buttons in step 5 and 7
tips and trick
SMS alerts under 160 characters in length are free within the US and Canada. In US and Canada, SMS alerts over 160 characters are charged at USD $0.20 for every additional 160 characters in length. For SMS pricing in other countries, please contact us through the chat support for additional information.
SMS Sender ID is not available in all countries. See the list of available countries before activating.
Learn how to customize when alerts are sent and what the messages entails to keep it on brand.
Allow your customers to always be informed where there order is every step of the way.
Keep management updates on status updates with email alerts.
Alerts not sending? Customers not receiving the tracking link? No problem - fix it here.