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Live Tracking Map

tracking for your customer

GetSwift enables you to send automated SMS alerts with a live tracking map, allowing your customers to always be informed on where their order is. We also give you the ability to:

  • Customize your SMS alert messages

  • Upload your company logo so your customer has the full white labelled experience with your brand

Tracking Link.PNG

Step 1

Go to the Alerts page in your GetSwift portal

Step 2

Go to the "Job en route" section. This will send an alert when a driver presses "On Way" button for a job.

Step 3

Choose which communication channel you want to use to alert your customer

  • SMS - text message will be sent

  • Email - email will be sent

  • Webhooks - alert will be sent to your website (please contact us to set this up)

  • SMS with Email Fallback - text message will be sent, but if it fails, then email will be sent

  • SMS + Email - both text message and email will be sent

Step 4

Edit the SMS message that will be sent to the customer and add the "trackingLink" tag to the SMS message

Step 5

Click the "Update" link on the edit box to save your changes

Step 6

If you are outside US and Canada, you can a display name for your SMS messages. Use the "SMS sender id" field to type in a max of 11 alphanumeric characters

  • This feature does not work in US and Canada and your messages will fail to send if this field is filled in

Step 7

Click the "Update" button at the bottom of the page to save your changes.

  • Now when your driver presses the "On Way" button on their driver app, an alert will be sent to customers!

  • Remember you need to click both "update" buttons in step 5 and 7

tips and tricks

  • SMS alerts under 160 characters in length are free within the US and Canada. In US and Canada, SMS alerts over 160 characters are charged at USD $0.20 for every additional 160 characters in length

  • The “Job En Route” alert is automatically activated when the driver pushes “ON WAY / START” from their driver app

  • SMS Sender ID is not available in all countries. See the list of available countries before activating.

GetSwift Live Customer Tracking Map in Action


Mobile View



Desktop View


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Alerts not sending? Customers not receiving the tracking link? No problem - fix it here.