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Personalize your Email Alerts

While each email template already has some fixed content, now you can add personalized messages to your Customer Email Alerts. By navigating to your Alerts, select “Email” in the drop down for the event(s) you’d like you send your end-customer an email update.

Then click “Edit” to craft your message and even add Tags. Tag allow you to personalize the alerts sent to your end-customer.  By clicking one of the the tags when composing your custom message, you can include dynamic content such as the Destination Description or Pickup Phone number.  This information is pulled directly from the specific task details each time.



Job Received Email Alert

Order Received Email  Fixed Text: Order Number, Reference Number, Contact Name, Contact Address, Order Items

Job Accepted Email Alert

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Job En Route Email Alert

En Route Email  Fixed Text: Order Number, Reference Number, Contact Name, Contact Address, Order Items, Tracking Link

Job Completed Email Alert (Bonus: Attached Proof of delivery)

Completed Email  Fixed Text: Order Number, Reference Number, Contact Name, Contact Address, Order Items
Enable “Attach Proof of Delivery to Customer Emails” in your  advanced settings  to include a receipt

Enable “Attach Proof of Delivery to Customer Emails” in your advanced settings to include a receipt

Job cancelled Email Alert

Cancelled Email  Fixed Text: Order Number, Reference Number, Contact Name, Contact Address, Order Items

Tips & Tricks

Looking for more online reviews?

  • When you send a ‘Job Completed’ alert try entering a link for your customers to post an online review about their experience!

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