While each email template already has some fixed content, now you can add personalized messages to your Customer Email Alerts. By navigating to your Alerts, select “Email” in the drop down for the event(s) you’d like you send your end-customer an email update.
Then click “Edit” to craft your message and even add Tags. Tag allow you to personalize the alerts sent to your end-customer. By clicking one of the the tags when composing your custom message, you can include dynamic content such as the Destination Description or Pickup Phone number. This information is pulled directly from the specific task details each time.
Job Received Email Alert
Job Accepted Email Alert
Job En Route Email Alert
Job Completed Email Alert (Bonus: Attached Proof of delivery)
Job cancelled Email Alert
Tips & Tricks
Looking for more online reviews?
When you send a ‘Job Completed’ alert try entering a link for your customers to post an online review about their experience!
Allow your customers to always be informed where there order is every step of the way.
Personalize the SMS sender display name
What does it cost to send SMS to my customers?
Alerts not sending? Customers not receiving the tracking link? No problem - fix it here.