job status updates to your internal team
GetSwift enables you to send automated email alerts to yourself, pickup contact, and/or the destination contact. The emails will be sent at each step of the order process, outlined below:
New job - when a job is entered into GetSwift
Job accepted by driver - when driver presses "Accept" button for a job
Job en route - when a driver presses "On Way" button for a job
Job completed - when driver presses "Complete" button for a job
Job cancelled - when dispatcher cancels a job or job is auto-cancelled
To set up management alerts, go to the Alerts page in your portal and scroll to the bottom of the page
Enter the email you want to receive the alerts in the Email field
If you want to receive email alerts at the email you set up in Step 2, select "Email" in the "Receive job status updates" drop-down
If you want the pickup contact for each job to receive email alerts, select "Email" in the "Send all job updates to pickup contact" drop-down
If you want the destination contact for each job to receive email alerts, select "Email" in the "Send all job updates to destination contact" drop-down
Click the "Update" button at the bottom of the page to save your changes
Allow your customers to always be informed where there order is every step of the way.
Alerts not sending? Customers not receiving the tracking link? No problem - fix it here.