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Proof of Delivery

Require Proof of Delivery to Stay Accountable

Proof of Delivery (POD): Enable this feature and make it mandatory for your drivers within the Driver App to add a photo and/or a signature as proof of delivery before they can complete the order.


Enable Proof of Delivery

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  • Navigate to Settings

  • Click "Proof of delivery on delivery completion"

  • Select “Proof of Delivery Type" to require your driver to collect:

    • Any: either photo or signature

    • Signature: only a signature

    • Photo: only a photo

    • Both: photo and signature

  • Click "Update"

 

Additional Proof of Delivery Fields

In some cases you may want to obtain additional information from your customers or drivers as the order is being completed.

We can help you add these custom fields, such as "# of Boxes" or "POD Name".

 

contact us to Setup custom POD fields

 

Viewing Proof of Delivery

merchant view

For each completed task, you can find the collected signature, photos and additional field data in Reports.

Navigate to Reports then click History followed by Details. Photos will automatically load while you can Show Additional Fields and Show Signature.

 

Reports → History → Detail → Additional Fields / Show Signature / Attachments

 

customer view

Automatically send the Order Summary / POD to your Customers.

Navigate to the Alerts page to set up an automatic alert that sends the order summary and POD to your customers.

 
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Related Articles

 

Configure your account to your specific business needs.

 
 

See how drivers are required to capture proof of delivery after enabling in your settings.

 

Advanced Features / Settings

 
 

Navigate to your Settings

click “show advanced settings”


Merchant Setup


Most Common Type of Delivery

  • Sets the default fields shown in the ‘add a task’ form to align with your delivery operations and business model.

  • ‘Service Based’ will only allow for a destination address (no pickup address)

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Which is right for me?

  • The owner of a single restaurant, might consider the first option, ‘Deliveries will usually come from the same location’ since the  pickup address will remain the same but the delivery addresses may vary.

  • However, for a company like  a courier service that picks up and delivers to multiple locations, the third option, ‘Pick up and drop off location will be unpredictable’, might be the most suitable

  • Service based is a good option for businesses that just need get to one location. Perhaps you’re a mobile unit with inventory that’s in your vehicle and you only need to navigate to the site location.

  • In the event that the business model changes the settings can always be changed and updated.

Default Payment type of new drivers

  • Wage: The driver is paid on wage - GetSwift will only record the tips (if entered) for payment to the driver

  • Commission: The driver is paid on commission - GetSwift will record a percentage of the delivery fee + tips (if entered) for payment to the driver

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Should I use this?

  • Note: GetSwift does not process payments for your drivers.

  • This is a helpful way to classify your drivers and pull the “Driver Payment Summary” report. Then, depending on how you pay your drivers (percentage of delivery fee, hourly rate, etc.) you can use that report to help calculate the payment.

Manually approve New drivers

  • Sets whether or not all new drivers (including ones that the user adds) need to be manually approved before they can start working for you.

  • To approve a driver, go to Drivers page → Filter → Awaiting approval → click Approve for each driver.

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Should I use this?

  • Are you using the Registration Link to add drivers? Enabling “Manually Approve New Driver” it gives you an extra step to verify and vet your fleet before they start delivering for you.

  • In industries where vehicles are used to transport sensitive information or valuable commodities, a company might choose to vet its drivers before adding them to their fleet.

Standard Recommended Delivery Time

  • Sets the default ‘Latest Time’ for all new tasks entered. This will extend or shorten the delivery time window for all new tasks. For example, if this was set at 120 minutes, then the driver would have 2 hours to complete the delivery

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How does this help me?

  • A restaurant making deliveries would want to fulfill their orders within a certain timeframe. Tracking these times might lend management some insight about how much time they’re taking and how their delivery times can be improved.

  • Use the various reports to see your strengths and identify areas for improvements in order to reduce delivery times.

  • Check out this story one how one GetSwift user reduced their delivery time by over 35% and was so confident, they even offered free food if they exceed 30 minutes!

Maximum Miles radius cut-off for driver notifications

  • Sets how far away drivers can be from the destination location of a task in order to receive the task notification. Drivers will not be notified if the distance between the drivers’ current location and the delivery location is greater than the maximum miles set here.

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Should I use this?

  • Do you want to restrict drivers from being dispatched or notified of jobs if they are too far away from the pickup? Use this setting to restrict the radius to help complete deliveries on time.

Default delivery fee to invoice

  • Sets the default delivery fee in the ‘add a task’ form. If using you are using templates to enter tasks into GetSwift, this will only autofill new templates.

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Should I use this?

  • REMINDER: this is only for if you are using Templates to enter tasks.

  • If you are using the API or Booking Form, check out our dynamic quoting abilities.

  • This options works when the drivers in your fleet must be paid a minimum amount regardless of the distance covered or the time taken for the task, like cab fares.


Driver App Behaviour


Require Proof of Delivery on Delivery Completion

  • Sets whether or not a driver is required to collect a signature or a photo from the customer as a ‘proof of delivery’ before they can complete a task

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Do I need this?

  • Enabling this option will require drivers to collect either a digital signature and/or photo in order to complete a task. In cases where sensitive documents or valuable goods are being transported, proof of delivery is typically required.

Proof of Delivery Type

  • Select the specific type of proof you want to require your driver to collect:

    • Any: the driver can collect a Signature and/or a Photo from the destination recipient

    • Signature: the driver will be required to collect a Signature from the destination recipient

    • Photo: the driver will be required to collect a Photo from the destination recipient

    • Both: the driver can collect a Signature AND a Photo from the destination recipient

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Which is best for me?

  • For food deliveries, requiring a photo of delivery is a great way to verify the correct order was delivered while e-signatures provide a name and additional information on who received the delivery. Depending on your type of business you can enable signature, photo or both as verification methods for proof of delivery.

Hide driver prices

  • Sets whether the ‘Delivery Fees’ and ‘Tips’ fields are hidden in the Driver mobile app

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Why would I enable this?

  • Do you allow your drivers to accept or reject jobs? Depending on how your drivers are compensated, you might want to consider hiding prices from the driver app will ensure that drivers accept jobs regardless of the tips and delivery fees included so that the entire customer base can be serviced.

Driver can indicate arrival at pickup location

  • Sets whether the driver can record when they are at the pickup location in the Driver mobile app. This is used for record-keeping purposes only.

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Why would I enable this?

  • Do you want to collect data on how long the driver was at the pickup location? This can be particularly helpful if the driver has to complete a task at the pickup, such as load boxes onto the truck.

  • This is useful for merchants to better understand driver times and improve efficiency of delivery process, especially on longer delivery runs. This data can easily be accessed through the API or by navigating to Reports —> History —> Details —>Show History.

Driver can indicate arrival at drop-off location

  • Sets whether the driver can record when they are at the drop-off location in the Driver mobile app. This is used for record-keeping purposes only.

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Why would I enable this?

  • Do you want to collect data on how long the driver was at the drop-off location? This can be particularly helpful if the driver has to complete a task at the drop-off, such as setup a new refrigerator.

  • This is useful for merchants to better understand driver times and improve efficiency of delivery process, especially on longer delivery runs. This data can easily be accessed through the API or by navigating to Reports —> History —> Details —>Show History.

Enables Strict Driver Workflow

  • Require your driver to follow the workflow of an order

    • For example: your driver will be required to push Start/On Way before they push Complete

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In this example, the driver will not be able to push “On Way / Start” until they click “At Pickup”

In this example, the driver will not be able to push “On Way / Start” until they click “At Pickup”

 
In this example, the driver will not be able to push “Complete” until they push “On Way / Start”

In this example, the driver will not be able to push “Complete” until they push “On Way / Start”

 

Why would I enable this?

  • Want to make sure your customer alerts are sent? Want accurate reporting data? Enable this feature this feature requires the driver to proceed through each driving stage before having the ability to complete a job.

Hide Abandon button in driver application

  • Restrict your driver from being able to Abandon Jobs that are Accepted. Enabling this removes the button from the driver’s mobile app

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Why would I enable this?

  • This function is important to block drivers from abandoning and skipping jobs and provides more reliability to the customer.


Automation


Force accept job when notified

  • Sets whether or not drivers will be automatically assigned to all tasks that they have been notified for. Drivers will not have an option to accept or decline tasks.

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Why would I enable this?

  • Do you have employee drivers that have assign routes? Save the step of drivers having to Accept the jobs, by enabling this feature. The jobs will then go straight into their Accepted Job Queue.

Force accepted jobs as "On Way"

  • Sets whether or not accepted tasks will be immediately considered as “On Way”.

  • Drivers will not have an option to manually indicate when they are “On Way”. Drivers will also only be routed to the destination (not to the pickup)

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Why would I enable this?

  • Want to save your drivers a step? Enabling this will put the driver’s in “On Way” status signalling they are en route to the destination.

  • Consider any emergency service, like ambulances or roadside assistance,  where drivers must be dispatched immediately in the event of a new job or task in the system.

Minutes to notify driver before pre-scheduled job

  • Sets how far in advance of the pickup time you would like task notifications to go out to drivers.

  • In the image below, drivers will be notified 30 minutes before the pick-up time.

 
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Because this job is “FUTURE” status, your driver fleet will only begin getting dispatch notifications when it is within the “Minutes to Notify” window. In this example, drivers are notified 30 minutes before the scheduled pickup time.

Because this job is “FUTURE” status, your driver fleet will only begin getting dispatch notifications when it is within the “Minutes to Notify” window. In this example, drivers are notified 30 minutes before the scheduled pickup time.

Now that the jobs is within 30 minutes of pickup the status has changed to “FUTURE (NOTIFIED).” Drivers are now eligible to see the notification for this job and accept it, depending on your notification / dispatching setup.

Now that the jobs is within 30 minutes of pickup the status has changed to “FUTURE (NOTIFIED).” Drivers are now eligible to see the notification for this job and accept it, depending on your notification / dispatching setup.

What’s best for my business?

  • Depending on your business model, you may want to notify your drivers days or weeks before these future tasks. For example, if you want drivers to be notified 2 weeks before pickup time, you can enter 20160 minutes.

Hours after due date before unaccepted jobs are automatically cancelled

  • Keep you dashboard fresh and up-to-date. Automatically have old jobs removed from the queue. This sets the amount of time before late tasks (that have not been accepted by any drivers) are automatically cancelled.

    • Note, this setting is in hours, not in minutes.

In this example, jobs that are not accepted or assigned to a driver will automatically be cancelled after 12 hours.

In this example, jobs that are not accepted or assigned to a driver will automatically be cancelled after 12 hours.

Should I enable this?

  • Consider a restaurant that makes food deliveries. If they have an order that has not been assigned or accepted for a few hours, the manager might choose to cancel the order and issue the customer a refund or store credit instead of delivering the customer stale food or delivering the food past the estimated time.


Quoting / Booking Form and API


Reject delivery or quote if driver not immediately available

  • Sets whether or not the system will reject booking requests if all drivers are currently busy or at capacity.

  • This only applies to tasks booked through the public booking form or the API

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Should I enable this?

  • This function is useful for restaurants or delivery services to ascertain when they have reached maximum capacity and are unable to complete a requested job that was sent through a booking form or an API integration.

Handler transport mode to quote

  • If quoting is being utilized (through the API or booking form), you will want to select the primary mode of transportation.

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Why is this important?

  • This is important because in order to calculate a delivery fee quote, a distance is calculated from Pick-Up to Drop-Off. The distance can vary depending on the mode of transportation.

Roadways to avoid for quote

  • If quoting is being utilized (through the API or booking form), you can select preferences on the route that is used to calculate the delivery fee quote.

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Why would I use this?

  • If avoid Tolls is selected, the distance calculated from Pick-Up to Drop-Off will avoid roads with tolls, and therefore the distance from A to B might be longer.

  • In other cases this functionality is useful for delivery services that employ bicyclists who are unable to use highways for delivery.  

Base rate to quote

  • Sets the base delivery fee.

  • This will be quoted to end customers who book using the public booking form functionality or through the quoting capabilities in the API.

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Should I use this?

  • Are you using the API or Public Booking Form to get your orders into GetSwift? Do you want to set a base rate or minimum delivery fee, no matter the size, distance or content of the items?

  • Use this in conjunction with Price per Mile/KM (see below) for dynamic quoting!

Price per mile/km to quote

  • Sets the rate per mile/km added to base rate based on the distance between the pickup and destination address.

  • This will be quoted to end customers who book using the public booking form functionality or through the quoting capabilities in the API

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Should I use this?

  • This option is typically used for courier services that provide deliveries with a wide range of distances, making it easier to automate expenses and incorporate a distance variable into final costs.


Miscellaneous


For commission based drivers only


Default driver fee percentage, used when creating new job templates

  • Sets the default percentage of delivery fee paid to the drive. If using you are using templates to enter tasks into GetSwift, this will only autofill new templates. This only applies to commission-based drivers and is used only for record-keeping purposes.

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Is this for me?

  • This setting is useful when the drivers on commission are contracted to complete jobs for a percentage of the delivery fee.

  • Consider a courier service that charges delivery fees based on distance. To prevent long distances from being a prohibitive factor to accepting jobs the business might offer drivers a percentage of the delivery fees as an incentive.

  • This will only be applied if you are entering jobs using Templates.


When sending orders to GetSwift via email

Email orders will be sent from

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Is this for me?

  • This is only applicable if your orders originate from a source on this list.

  • If your business accepts orders and logs those in an email account, the email address receiving those orders can be used to directly import jobs into Getswift so that the process can be automated and the jobs do not need to be entered individually.

When sending orders via an external webhook

External Store ID

  • Required as part of the setup process for entering orders through external webhooks

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Should I use this?

  • Webhooks can be added so that your website or app can be alerted when an event occurs on Getswift. If a driver has signalled that an order is en route, you might want to change the status of the job on the website and inform the customer that the order is on its way.

Attach Proof of Delivery to Customer Emails

  • Sets whether the collected signature or photo (proof of delivery) will be attached to completion email sent to the end customer.

  • The emails can be set up in Alerts.

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Should I use this?

  • Have you enable Proof of Delivery? Are you sending a Email Alert to your customers when a job is complete? If the answer is yes to both, enable this to attach the Proof of Delivery for your customers emails that are auto-generated.

Language / Locale

  • Be sure to not just select the Language, but also the locale, because this will impact cultural settings such as the currency ($, €, £)

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But wait, why didn’t the language didn’t change?

  • Please note, in order to change the language within GetSwift, you will need to navigate to the left bottom corner and select the desired language: English, German, Portugese, French, Arabic and Spanish

 
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Get a refresh on the general setup such as adding a logo and dispatching.

Manually approve new drivers before they are able to start delivering for you.

Require your drivers to obtain a photo and/or signature before completing a job.

Learn how Future Jobs are differentiated than On-Demand Jobs. Understand when Future Jobs will be dispatched to your drivers.

White Labelling

GetSwift allows you to easily white label your customers experience.

In your Settings, upload your business logo to white label the Customer Booking Form and Alerts (including the tracking map and feedback form) for your end customers.


customer booking form

Allow your customers to automatically enter orders into your GetSwift account through the white labelled booking form


Live Customer tracking map

Allow your customers to always be informed where there order is every step of the way through alerts and a live tracking map.

 
 

Order Summary and Feedback Form

Automatically send white labeled feedback form and order summary with proof of delivery to your customers

 
 

related articles

 

Get a refresh on the general setup such as adding a logo and dispatching.

 
 

Allow your customers to always be informed where there order is every step of the way.