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Can't see any jobs on my driver app?

Approved To Drive?

Ensure that you have been approved as a driver by your company

Please Note: The GetSwift Driver Application will only work for you if a business has invited you to drive for them. GetSwift does not employ drivers.

If the merchant you driver for setup manual approval of drivers, you will need to wait until you receive and email with the subject line “driver application successful”


Are You Online?

You will need to GO ONLINE to be eligible to receive delivery jobs from your employer.

 

Android App

 

iPhone App


Android Setup


 

iPhone Setup


 

Phone Software Up To Date?

Ensure that your Android or iOS software is updated to the latest version.

android

  • Within SETTINGS click SYSTEM UPDATES to check if an update is available

IPHONE

  • Within SETTINGS click GENERAL then SOFTWARE UPDATE to check if an update is available


Latest Version of Driver App?

Ensure that your GetSwift Driver App is updated to the latest version

android

  • Go to the GOOGLE PLAY STORE and check for updates

IPHONE

  • Go to the APP STORE and check for updates


Power Saving Mode NOT Activated!

Ensure that you have enough battery on your phone and not on power saving mode

android

  • Within SETTING click BATTERY and make sure POWER SAVING MODE is OFF

  • Allow GetSwift app to run in the background

IPHONE

  • SETTING click BATTERY and make sure LOW POWER MODE is not turned on


Notification Turned On?

Ensure that your phone is configured with the optimal notification so you are alerted when new jobs or updates come through to your app.

android

  • Click on NOTIFICATION SETTING within the GETSWIFT APP

  • Ensure the ALLOW NOTIFICATIONS is on

  • Ensure that a SHOW SILENTLY is OFF

IPHONE

  • ick on NOTIFICATION SETTING within the GETSWIFT APP

  • Ensure that ALLOW NOTIFICATIONS and all other options below are turned on


Location Settings on High Accuracy?

GetSwift uses the geolocation services in the smartphone.  Different phones behave differently and we recommend that for optimum results, the GetSwift App remains open at all times while a driver is logged on for their shift.  This will prevent GPS driver locations becoming stagnant

android

  • Click on LOCATION SETTINGS within the GETSWIFT APP

  • Ensure that the LOCATING METHOD setting is on HIGH ACCURACY

  • Click into IMPROVE ACCURACY and check both options

IPHONE

  • Click on LOCATION SETTINGS within the GETSWIFT APP

  • Set to ALWAYS


Does your phone have cell service?

Ensure that you have good cell service and data connectivity

If you are seeing OFFLINE...RE-ESTABLISH UPLINK that means you you need to "Go Online"


Unable to Login

If you are having password issues and need to reset your password, click FORGOT PASSWORD and follow the prompts to receive an email to reset your password.

If you do not receive the email within several minutes, please check your spam folder.


Other Troubleshooting Tips


Employer Settings Determine How Jobs Are Dispatched

Based on how your employer has set up their settings, you may not be receiving jobs if the dispatcher has not dispatched any jobs to you, if you are farther away from the pickup address than is allowed, or if you have reached the maximum number of jobs you can accept at one time.

  • Has the dispatcher sent you a job?

Check with your employer if you have questions about their dispatch setup.


GetSwift Does NOT Employ Drivers

GetSwift DOES NOT employ drivers. GetSwift is a software company that provides delivery management to companies. Businesses employ their own drivers and they use our software to link their jobs with their own drivers.

If you have downloaded the GetSwift app and created an account without being connected to a business that employs drivers, you will not receive job. The GetSwift Driver Application will only work for you if a business has invited you to drive for them. GetSwift does not employ drivers.


 

Tried everything and still having trouble?

 

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