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Why won't the CSV Batch upload?

Enter multiple Jobs that ORIGINATED from the same location

  • Do your jobs originate from the same pickup point?

  • Have you created a corresponding template?

  • Do you have proper column headers setup?


Video Recap: Batch Uploading


Do your jobs originate from the same pickup point?

When doing a Batch Upload, all of your tasks must originate from the same pick-up point.  Therefore, you are forced to batch upload from a template that has a pick-up point.

All tasks in each CSV file must have the same pickup address. If you have multiple pickup addresses, you will need to create a separate template and CSV for each.


Have you created a corresponding template?

When doing a Batch Upload, all of your tasks must originate from the same pick-up point.  Therefore, you are forced to batch upload from a template that has a pick-up point.


Do you have proper column headers setup?

Under HELP? on the Batch page, click SHOW OUR ACCEPTED COLUMN HEADERS to see the list of acceptable data fields. Add any additional columns needed to your CSV file.


  • Tip: The wording of the column headers (row 1 in your file) must match exactly to the list of acceptable column headers (otherwise our system will ignore those columns)

  • Tip: Under HELP? on the Batch page, click DOWNLOAD THIS EXAMPLE and open the downloaded CSV file in Microsoft Excel or another spreadsheet editor. Then simply add / remove the column headers on this example to fit your specific need.