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My drivers can't see the orders I dispatched to them!

Do you have any drivers online?

  • Please note: drivers must be online to receive jobs!
  • You can see which drivers are online by going to your merchant map 

In this example, you have 1 of 4 drivers currently online

 

Have you dispatched the jobs to your drivers?

In this example, drivers will only be notified of orders if they are within 5 miles of the pick-up location

 

Is your order scheduled for a future time?

  • If a pre-scheduled job is outside the notification window, the job will indicate FUTURE and specifies when drivers will be notified:

In this example, this job will be visible in the driver's mobile app in 37 minutes.

  • If you want your drivers to be able to view future / pre-scheduled jobs immediately follow these steps.
 

Do your drivers have any capacity to take on more deliveries?