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10. Advanced Features / Settings

 
 

Navigate to you Setting and click “show advanced settings”


MERCHANT SETUP

TERMINOLOGY

DEFINITION

Most Common Type of Delivery

Sets the default fields shown in the ‘add a task’ form to align with your delivery operations and business model. ‘Service Based’ will only allow for a destination address (no pickup address)

Default Payment Type for New Drivers

Wage: The driver is paid on wage - GetSwift will only record the tips (if entered) for payment to the driver

Commission: The driver is paid on commission - GetSwift will record a percentage of the delivery fee + tips (if entered) for payment to the driver

Manually Approve Driver

Sets whether or not all new drivers (including ones that the user adds) need to be manually approved before they can start working for you. To approve a driver, go to Drivers page → Filter → Awaiting approval → click Approve for each driver

Standard Recommended Delivery Time

Sets the default ‘Latest Time’ for all new tasks entered. This will extend or shorten the delivery time window for all new tasks. For example, if this was set at 120 minutes, then the driver would have 2 hours to complete the delivery

Maximum Miles Radius Cut-Off for Driver Notifications

Sets how far away drivers can be from the destination location of a task in order to receive the task notification. Drivers will not be notified if the distance between the drivers’ current location and the delivery location is greater than the maximum miles set here

Default Delivery Fee to Invoice

Sets the default delivery fee in the ‘add a task’ form. If using you are using templates to enter tasks into GetSwift, this will only autofill new templates.

 

DRIVER APP BEHAVIOR

TERMINOLOGY

DEFINITION

Proof of Delivery on Completion

Sets whether or not a driver is required to collect a signature or a photo from the customer as a ‘proof of delivery’ before they can complete a task

Hide Driver Prices

Sets whether the ‘Delivery Fees’ and ‘Tips’ fields are hidden in the Driver mobile app

Driver Can Indicate Arrival at Pickup Location

Sets whether the driver can record when they are at the pickup location in the Driver mobile app. This is used for record-keeping purposes only.

Driver Can Indicate Arrival at Drop-off Location

Sets whether the driver can record when they are at the drop-off location in the Driver mobile app. This is used for record-keeping purposes only.

 

AUTOMATION

TERMINOLOGY

DEFINITION

Force Accept Job when Notified

Sets whether or not drivers will be automatically assigned to all tasks that they have been notified for. Drivers will not have an option to accept or decline tasks.

Force Accepted Jobs as “On Way”

Sets whether or not accepted tasks will be immediately considered as “On Way”. Drivers will not have an option to manually indicate when they are “On Way”. Drivers will also only be routed to the destination (not to the pickup)

Minutes to Notify Driver Before Pre-Scheduled Jobs

Sets how far in advance of the pickup time you would like task notifications to go out to drivers. Depending on your business model, you may want to notify your drivers days or weeks before these future tasks. For example, if you want drivers to be notified 2 weeks before pickup time, you can enter 20160 minutes.

Hours After Due Date Before Unaccepted Jobs are Automatically Cancelled

Sets the amount of time before late tasks (that have not been accepted by any drivers) are automatically cancelled. Note, this setting is in hours, not in minutes.

 

QUOTING & API

TERMINOLOGY

DEFINITION

Reject Delivery or Quote if Driver Not Immediately Available

Sets whether or not the system will reject booking requests if all drivers are currently busy or at capacity. This only applies to tasks booked through the public booking form or the API

Base Rate to Quote

Sets the base delivery fee. This will be quoted to end customers who book using the public booking form functionality or through the quoting capabilities in the API

Price per Mile to Quote

Sets the rate per mile added to base rate based on the distance between the pickup and destination address. This will be quoted to end customers who book using the public booking form functionality or through the quoting capabilities in the API

 

MISCELLANEOUS

TERMINOLOGY

DEFINITION

Default Driver Fee Percentage

Sets the default percentage of delivery fee paid to the drive. If using you are using templates to enter tasks into GetSwift, this will only autofill new templates. This only applies to commission-based drivers and is used only for record-keeping purposes.

Email orders will be sent from

Required as part of the setup process for importing emails orders automatically to GetSwift

External Store ID

Required as part of the setup process for entering orders through external webhooks

Attach Proof of Delivery to Customer Emails

Sets whether the collected signature or photo (proof of delivery) will be attached to completion email sent to the end customer. The emails can be set up in Alerts.

Language / Locale

Sets the language and location for the GetSwift web application. This will affect language of the interface and also affect specific location or cultural settings.