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9. Terminology




TERMINOLOGY

DEFINITION

Accepted

Jobs that have been accepted by or assigned to a driver

Advanced Form

Enter a single job with expanded details - including data fields for timing / scheduling, delivery instructions, items, fees, etc.

API

Application Programming Interface (API) allows automated access to the GetSwift proprietary logistics platform. You can obtain quotes, book deliveries, track orders and view your order history via a simple RESTful interface

Average Immediate

(aka “Avg Immed”)

“Average immediate” metrics exclude future jobs from the calculation. This allows you to separate your “on-demand” jobs KPIs from your “pre-scheduled” job KPIs

              Avg Immed

              Delivery Time

Average delivery time of “on-demand” job - calculated from the time created to time completed

              Avg Immed

              Dispatch Time

Average delivery time of “on-demand” job - calculated from the time created to time a driver accepts a job

Batch

Enter multiple jobs by uploading a CSV spreadsheet into GetSwift

Billing

Setup your payment method and add money to your account - in order to access the GetSwift portal and services

Booker

Person with access to the “Public Booking Form” - they were invited to enter job into your account through the GetSwift booking form

Capacity

Maximum number of job a driver can accept or be assigned at any given time

Dashboard

There are 2 different ways of monitoring and managing your jobs: Map dashboard & Live Jobs dashboard

Dispatch

Notify and assign jobs to your drivers

Driver

Person who is invited by the merchant to deliver jobs

Driver Declarations

Optional and customizable checklist of items that a driver must agree to before they go “online” at the beginning of each shift to start receiving jobs in the driver mobile app

Driver Match Key

Allows you to automate assignment of drivers to specific job through API or Batch Upload

Drop-Off

Final destination of a job and associated details (location where items are delivered to the end customer)

En Route / On-Way

Driver has picked up a job and is in the process of delivering it to the final destination (drop-off)

ETA

Estimated Time of Arrival.  This can be viewed on your map as well as be sent directly to your end customers by enabling alerts.

*Note: Please contact GetSwift directly to enable this feature

             ETA: Back To

             Hub

Time it will take for the driver to return to the pickup location (only for businesses that have one pickup location for all jobs)

             ETA: Delivery

             Run Completion

Time it will take for the driver to complete all en route jobs

             ETA: Delivery

             Status

Time it will take for the driver to arrive at the drop-off for the next job in their queue

Future

Job where the pickup time is set in the future, determined by the “Minutes to notify drive before pre-scheduled jobs” setting

*Note:  You can modify this setting in Settings > Advanced Settings

Live Jobs

Dashboard with a list view of active jobs and their status. Can also notify drivers, modify jobs, and delete jobs on this page

Map

Dashboard with a map view that provides dispatchers an overview and visibility into active jobs. Enables the business to manage and/or modify jobs and drivers

Merchant

Your business / company / store / restaurant. In an “organization” structure, this will be one individual store location

Notify

Initial alert driver(s) receive indicating that they have a new job. The driver then has the option to accept and be assigned a job, or decline the job

Organization

Allows you to manage multiple businesses that are organized in a hierarchical structure

*Note: Please contact GetSwift directly to enable this feature

 

Pickup

Initial location where a job starts and associated details (location where items are received by the driver for delivery)

Proof of Delivery

In the Driver App, your driver has the option to add a photo and/or signature as a proof of delivery. Enabling this feature makes it mandatory for your drivers to collect POD.  This can also be sent to your customer upon completion of the job.

Public Form (Booking)

Enter jobs by inviting your customers to use GetSwift’s built-in booking form

Purchase

Gives the driver the ability to purchase items at pickup. For reporting purposes, the driver will be required to input the amount paid before going “En Route”

Received

Jobs that have been entered into the GetSwift platform and are awaiting dispatching to the drivers

Routing

Automatically set the most efficient driving route for your drivers based on distance or delivery time

*Note: Please contact GetSwift directly to enable this feature

Simple Form

Enter a single job with basic details - by simply entering address and contact information

SMS Sender ID

Allows for a personalized sender name or number

*Note: This is only available in certain countries (more details here). If you enter the SMS Sender ID in an unsupported country, the SMS will not be sent out to your customers

Job

Order / task / delivery that is to be delivered to an end customer

Template

Enter a single job using a customized job entry template - save commonly repeated data and hide irrelevant data fields

Tracking

Allows your customers to track the location of their orders and your business to track the location of your drivers

User

Administrator or dispatcher that manages the GetSwift web portal interface for your account