exceptions management: easily DIFFERENTIATE late jobs
Late jobs are the orders that have yet to be delivered to the end customer and surpass the latest predetermined drop-off time window. You will quickly see when the job was due, whether it was abandoned by the driver and its current status of Received, Accepted, or En Route for quick planning to get back on track.
Similar to Unassigned Jobs, upon clicking on a specific task, you will have the ability to:
Edit the job
Change driver percentage of the delivery fee to be collected, when applicable,
Easily call the pick-up contact, and/or drop-off contact
Furthermore, for jobs that have been Accepted or En Route, additional options are available. You can:
Rush a task to be prioritize above other accepted jobs and the driver will be notified of this change via the mobile app push notifications.
Cancel a task,
Set “On Way”, which will trigger the en route alert if that is customized in your settings.
Complete a task for the driver.
Remove Driver and the task status will automatically update to Received.
Do you give your drivers the ability to accept & reject jobs but need to manually assign a specific order? Learn how to here!
No matter what your Driver Notification / Dispatch is set to, learn how to re-dispatch jobs on the go and anytime.
Learn how to transfer a specific job or transfer all jobs, between different drivers.