Back to Support

Why is the Live Tracking Map not being sent to my customer?

Do you have your alerts on with the tracking link Tag enabled?

Did you enable "Force accepted jobs as 'On Way'" within your advanced settings?

  • In your advanced settings if you have selected "Force accepted jobs as 'On Way'" then it will not trigger "Job En Route" alert to be sent.
    • Option 1: Put the tracking link in an earlier SMS message such as "Job accepted by driver"


    • Option 2: Uncheck "Force accepted jobs as 'On Way'" and have your driver's click
      "On Way / Start" upon


    • Option 3:  Contact us to enable geofencing to avoid your driver needing to manually click "On Way / Start"

    Option 1: Put tracking link in an earlier SMS message

    Drivers must click ON WAY / START to trigger the Job en route alert

    Is your driver clicking "ON WAY / START" within their mobile app?

    • To trigger the "Job en route" alert to be sent, the driver must click On Way / Start when they are on their way to the drop off location.

    Do you have SMS Sender ID enabled when it is not supported in your region?

    • SMS Sender ID is only available in select  countries
    • Note:  If your country is not listed as a supported country or if the criteria above is not properly applied, Alerts will be disabled and will not be sent to your end customers.