Do you have your alerts on with the tracking link Tag enabled?
- Option 1: Put the tracking link in an earlier SMS message such as "Job accepted by driver"
- Option 2: Uncheck "Force accepted jobs as 'On Way'" and have your driver's click
"On Way / Start" upon
- Option 3: Contact us to enable geofencing to avoid your driver needing to manually click "On Way / Start"
Is your driver clicking "ON WAY / START" within their mobile app?
- To trigger the "Job en route" alert to be sent, the driver must click On Way / Start when they are on their way to the drop off location.