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feedback Ratings for drivers completed jobs

The Ratings page allows you to see the feedback and rating of drivers for tasks.  

This feature is only available if you share a feedback link with your customer.  The feedback link can be enabled in the Alerts settings, by sending a "Job Completed" SMS message to your end customer with the {feedback link} included.

navigate to ratings

  • Click on REPORTS

  • Click on RATINGS


Filter by Driver

  • See ratings grouped by driver

    • Number of Ratings

    • Average Rating

    • Customer Comments

Filter by Job

  • Delete: allows you to delete a rating to take it out of the driver’s cumulative scoring

  • Job #: will take you to that task in the History Section for more comprehensive details

  • Details: will show the Pick-up, Drop-off & Total Time taken to complete

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