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Tracking your Driver

stay updated on your driver’s status

As the dispatcher / user of GetSwift you have the ability to view your drivers in real-time on the map view.


VISIBILITY

Driver's availability and stage of a delivery will clearly be visible on the map based on the color of the driver's icon.

You can have your drivers manually update their stage within the app to indicate things such as when they are:

  • At a pick-up location

  • On-way / en-route to a customer

  • At destination

  • Completed a task

Alternatively, you can have geofencing enabled so your drivers stages are automatically updated as they complete the delivery phases.

ETA, otherwise known as Estimated Time of Arrival, gives more visibility into driver tracking showing the time is will take for the driver to complete an assigned delivery.  

 

Contact Us to Enable Geofencing & ETA

 
 

Tips and Tricks

  • Make sure to check out how your customers can track their deliveries by setting up alerts  and sending them a live tracking map!


Related Articles

Why can’t I see my drivers on the map?

Visually view your drivers and job locations on the map.

Learn how your drivers do everything from logging online to completing a job.

Route Optimization

become more efficient by automatically optimizing driver’s routes

Automatically optimize the delivery route for each driver based on factors such as distance or promise time. This will save you a lot of time planning out daily routes, as well as the driving time, fuel and distance travelled by each vehicle.


Contact the GetSwift team to enable routing!

 


Viewing a Driver's Entire Route

  • If you are interested in seeing the recommended route set for your driver for all jobs assigned to your driver:

    • Click on the DRIVER and you will see a red line with that route


Viewing the Route of a Specific Job

  • If you are interested in seeing the recommended route set for your driver for a specific job:

    • Click on the corresponding JOB tile listed under ‘jobs in progress’ and you will see a red line with that route.

route1.JPG

Related ARTICLES

Learn how to automatically or manually dispatch your jobs to your drivers.

Driver Match Keys allows you to automate assignment of drivers to specific tasks when entering tasks into GetSwift through the API or Batch Upload methods.

Add Driver

Add Drivers to your Fleet

Learn about the 4 simple ways to add drivers to your fleet so they can begin delivering


STep 1

  • Click on the Menu icon (𝝣)

Step 2

  • Then Drivers in the drop-down

Step 3

  • You will arrive at the “Manage Drivers” page where you can easily view drivers, manage their accounts and add new drivers by one of these four options:

Use the same email address used when creating your merchant account when using a driver account 

Enter the driver’s email address which sends them an invitation via email to register

Enter all driver details manually and complete registration on behalf of your driver

Use your unique registration link that you can share with drivers through social media or job postings, etc.


Related Articles

On the Manage Driver page you can view a list of the drivers who you are invited, activated, awaiting approval, deactivated, and even those who are online.  Additionally, you are able to manage their permissions and details.

Drivers learn how to register, download the app, setup the configuration properly and get acquainted with the easy delivery process.

If you selected “Manually Approve Drivers” in your settings, you will need to “Approve” all drivers before they can start delivering for you.



Manage Drivers

Manage your driver fleet

On the Manage Driver page you can view a list of the drivers who you are invited, activated, awaiting approval, deactivated, and even those who are online.  Additionally, you are able to manage their permissions and details.


Filter & find

  • Use the filters on the left or the search box at the top to find a group of drivers or a specific driver within your fleet

view & edit Details

  • Next to a driver’s name click “Details” then you can:

    • Move a driver between your merchant accounts

      • For example: if you have multiple locations and a driver is moving to a new region. This allows you to seamlessly move the driver to that fleet in their new city.

    • Change purchasing privileges

    • Switch payment type (wage or commission)

    • View other details about the driver

Edit Driver Info

  • Click on the driver’s name then you:

    • Edit driver information such as Name, Email Phone and Mode of Transport

add drivers

  • There are four simple ways to add drivers to your fleet so they can begin delivering

Approve Driver

  • Did you select "manually approve driver" in your settings? 

    • If so, you'll need to navigate to Awaiting Approval to "Approve" your driver

Revoke

  • Click Revoke next to a specific drivers name to remove driver access and ability to drive for your account


Related Articles

Checklist that drivers must agree to before they go “online” at the beginning delivering

Learn about the 4 simple ways to add drivers to your fleet so they can begin delivering

limit the number of tasks a driver can be assigned to do at any given time

Automatically assign drivers to specific tasks

 

Add Self as Driver

Become a driver for your own merchant account

Because you already registered your email address and have an account, we make it easy for your to become a driver for yourself.

  • Please Note: GetSwift does not employ drivers!  The GetSwift Driver app will not work (you will not receive jobs) if you are not approved by an employer who is using our software.


Step 1

Navigate to the Manage Driver Page and push Invite

 

Step 2

Click the gray box that says “CLICK HERE TO BECOME A DRIVER FOR…”

Now you can download the Driver App & log in.



Related Articles

On the Manage Driver page you can view a list of the drivers who you are invited, activated, awaiting approval, deactivated, and even those who are online.  Additionally, you are able to manage their permissions and details.

Learn about the 4 simple ways to add drivers to your fleet so they can begin delivering.

Drivers learn how to register, download the app, setup the configuration properly and get acquainted with the easy delivery process.

Enter Jobs


MANUALLY ENTER JOBS

Method

Description

Useful for…

Simple Form

Enter a single job by simply adding address and contact information

Quickly adding jobs with only the basic information

Advanced Form

Enter a single job with expanded details

  • Includes data fields for timing / scheduling, delivery instructions, items, fees, etc.

Manually adding jobs with more detailed information

Templates

Enter a single job using a template, customized to your business details & process

  • Save common data and hide irrelevant data fields

Manually adding jobs that have commonly repeated information / job details

Batch Upload

Enter multiple jobs by uploading a CSV spreadsheet into GetSwift

Businesses that download Excel reports from a POS/ordering system, or organize their jobs in an offline spreadsheet

Returns

Enter a single job to pickup items that have already been delivered and are now being returned by the customer

Quickly entering a return order without needing to re-enter repeat information

 

AUTOMATICALLY ENTER JOBS

Method

Description

Useful for…

Email Importer

Enter jobs by automatically pulling information from order notification emails

  • There are a couple setup options depending on which system you are using

Businesses that use ordering systems that can send order notification emails

Booking Form

Enter jobs by inviting your customers to use our built-in booking form

  • Requires that you invite your end customer to create an account on GetSwift
  • You can also use third-party form builders such as Jotform or Typeform

Businesses with a stable customer base that places frequent repeat orders

API Integration

Enter jobs through a direct connection with GetSwift through our open API

  • You will need a developer who can code the API connection in JSON

Businesses that use custom ordering systems, or want additional flexibility in entering jobs

Third-party Integrations

Enter jobs through direct integrations with other platforms

  • See our list of direct third-party integrations here
  • Through our integration with Zapier, we also have connections to 1000+ different apps including Shopify, WooCommerce, Wordpress, Jotform, Typeform, Google Sheets & Forms, Acuity Scheduling, Calendly, Hubspot, Paypal, Stripe, Square, etc.

Businesses that use popular cloud-based platforms for managing e-commerce, ordering, forms, spreadsheets, scheduling, and/or payments

 

Dispatch to Drivers


There are 5 ways that the GetSwift system can send/notify new jobs to your drivers. You can select which method you would like to use in Settings New job driver notification method.


Notify All Drivers

Automatically notifies all online drivers, and offline drivers as soon as they become online


Manually Notify

User/Dispatcher will manually notify / assign the driver using the Map dashboard.


Smart Notifications

Automatically notifies drivers based on the following rules:

  • Driver closest to the pickup location

  • Driver most available (based on driver capacity)

  • Driver with the best driver rating

GetSwift will scan the area around the pickup location, notifying the best matched driver according to the above criteria. If the notified driver does not accept, the system will continue notifying the next matched driver, until a driver accepts the job.


Notify Specific Driver

User/Dispatcher assigns a driver as the job is being entered into the GetSwift system.

For advanced capabilities with this notification method, check out Driver Match Key to see how you can use this to automatically assign drivers via Batch Uploads or the API.


Expanding Proximity

Automatically notifies drivers who are within 1 mile/1 km of the pickup location (with available capacity and good driver ratings), for 25 seconds to accept the job. If no driver accepts, the system then notifies drivers within 2 miles/2 km of the pickup location for another 25 seconds, and it will keep notifying further out until a driver accepts the job or the job is manually assigned.


Related Articles

Although we want to automate your business, sometimes you may want to manually dispatch a job to a driver.

Don’t want your drivers to have the option to accept or reject orders?

Are your drivers not receiving orders for jobs scheduled for a future time?

Find out why your drivers are not receiving the jobs your dispatched!

Simple Form

Simple form To Enter Tasks

Enter a single job by simply adding address and contact information


Step 1

  • Click on the "+" button on the main navigation bar at the top of the page

Step 2

Step 3

  • Fill in the details for the pickup address and contact person

Step 4

  • Fill in the details for the destination address and contact person

Step 5

  • Click "Add this job" at the bottom of the page to create your task!


Tips and Tricks

  • After making a template, you will no longer be able to use the “Simple Form” or “Advanced Form” and you will only be able to use the templates you have created

  • If you set the “Most Common Type of Delivery” (in Settings) as “Service Based", then you will only have the option to enter the destination address


Related Articles

Enter a single job with expanded details

Enter a single job with saved recurring information


Enter multiple jobs by uploading a CSV spreadsheet into GetSwift

Enter a single job to pickup items that have already been delivered and are now being returned by the customer

Enter jobs by automatically pulling information from order notification emails

Enter jobs by inviting your customers to use our built-in booking form

Enter jobs through a direct connection with GetSwift through our open API

Enter jobs through direct integrations with other platforms


Batch Upload

Enter Multiple Jobs that Originated from the Same Location

Allows you to upload multiple jobs, all originating from the same pickup point, at one time into GetSwift.


Part 1: Create a CSV File

Step 1.1

  • Click on the "+" button on the main navigation bar at the top of the page

Step 1.2

  • Click on "Batch" on the sub-page navigation bar

Step 1.3 

  • Click “help?”

Step 1.4 

  • Click “download this example” and open the downloaded CSV file in Microsoft Excel or another spreadsheet editor. You will use this file to enter your job details in preparation for upload.

Step 1.5 

  • Click “Show our accepted column headers” to see the list of acceptable data fields. Add any additional columns needed to your CSV file.

    • Tip: The wording of the column headers (row 1 in your file) must match exactly to the list of acceptable column headers (otherwise our system will ignore those columns)

Step 1.6 

  • Enter all your jobs into the CSV file (one job per row) and save as a .CSV file when you are done


Part 2: Create a corresponding Template (with your pickup Details)

Step 2.1

Step 2.2 

  • Name your template

Step 2.3 

  • Uncheck “Pickup: Ask for pickup details”

    • Note: All jobs in each CSV file must have the same pickup address. If you have multiple pickup addresses, you will need to create a separate template and CSV for each.

Step 2.4

  • Enter a pickup address and contact details


Part 3: Upload To GetSwift!

Step 3.1 

  • Navigate back to the "Batch" page

Step 3.2 

  • Select the job template you created in Part 2

Step 3.3 

  • Choose the CSV file you created in Part 1

  • The upload will automatically start and the progress status will be shown on the screen!


Part 4: Go to the Map or Live Jobs to see the Batch Load into GetSwift!


Tips & Tricks

  • Dates and times should be in the format: "2018-06-22 14:10" or "6/22/2018 14:10"

  • Times will be assumed to be at the local timezone of the pickup location

  • Please supply as much information as possible in the address (including country, region and zip code if available). This will help us more accurately locatate the address

  • Check out the Driver Match Key guide to learn more about automatically assigning drivers using the Batch Upload

  • If you receive a "No timezone for 0,0" error message, try entering a dummy destination address in your template (Step 2)

  • All jobs in each CSV file must have the same pickup address. If you have multiple pickup addresses, you will need to create a separate template and CSV for each.


Related Articles

Enter a single job by simply adding address and contact information

Enter a single job with expanded details

Enter a single job with saved recurring information

Enter a single job to pickup items that have already been delivered and are now being returned by the customer

Enter jobs by automatically pulling information from order notification emails

Enter jobs by inviting your customers to use our built-in booking form

Enter jobs through a direct connection with GetSwift through our open API

Enter jobs through direct integrations with other platforms